Cannot log into creative cloud on Windows 8
I have researched how to do so and found out that you need to find the OOBE file and rename it
(the "opm_old" file. but i do not have this file)
the creative cloud app goes to the email page then once i try to log in it goes back to the beginning "log in here" page.
since i dont have the correct file to rename and then restart the app i have no idea what to do!
if you know of a way to fix this i would be thanful for the advice.
-Mike
Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
-and 'looping' https://forums.adobe.com/thread/1504792
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html
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Try solution 2 from here:
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Hi Daddy_6,
Welcome to Adobe Forum,
You can go through this thread, it can help to resolve your issue:
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Dennis HamiltonHi Dennis,
Please follow this step by step procedure:
1. Open a Finder window, select Go>Go to folder option, type in ~/Library and hit enter.
2: Now navigate to Application Support/Adobe/OOBE/.. folder.
3: Delete opm file under OOBE.
4: Rename OOBE to OOBEold.
5: Check if you have AAMupdater in the same location.
6: Please rename it to AAMupdaterold.
7: Click on gear icon on Creative Cloud desktop app and choose Quit Creative Cloud.
8: Then launch it, sign-in and click on Apps tab.
If you're continuing to have issues please post back
Thanks!
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OR
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Hi Hendy20,
If you are not able to proceed to the sign out step trough the Creative Cloud Desktop Manager, please follow the steps below then :
Delete the OPM.db file :
Close the Creative Cloud application.
Navigate to the OOBE folder.
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE
Delete the opm.db file.
Launch Creative Cloud.
If you are not able to find that file, please check the following link, that may be because your library is hidden.
http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
Please, let us know how it goes.
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I'm using an iMac previously used by a past employee. It is running OS X 10.9.3. Using the CC application, I have logged out of his account and into my own. When using other applications such as Photoshop and After Effects, my account is the one displayed in the menu. When I use Dreamweaver however, the past employee's account is displayed in the menu, and when a sync is attempted, it displays his account info.
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I updated my iPhone 5 to the new iOS7 and the phone keeps asking me to log into my iCloud account. but when I do, a pop up window asks to Review Terms and I select View Tems vs. the Not Now button and nothing happens. I have turned the phone off and back on and the same thing happens. It asks me to go to Settings and when I do, the iCloud icon is grayed out. I cannot seem to log into the cloud. HELP???
I don't recall where, but if you hunt, you will be able to find an "accept" button. I think you also need to check a box that says something like "I have read and agree ..."
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can anyone help me, the answer posted is for windows 7
Hi Kowbok,
Please perform below given steps:
Clean up cached user login information.
Quit the Creative Cloud Desktop application.
Open Activity Monitor (Mac) from spotlight or Task Manager (Windows) and end all Adobe related processes. You may find processes like AAMupdater, AAMupdater notifier, Adobe Crash demon process.
Navigate to the OOBE folder.
Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE
Delete OOBE.
Launch Creative Cloud.
Thanks & Regards,
Sanjeeta
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