Cannot log into iTunes store

I purchased a new Windows 8 PC and installed the latest version of iTunes. I can connect to the iTunes store but when I attempt to log in I receive the following error message "We could not complete your iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later.". I receive the same error message when I attempt to authorize the new computer. I have uninstalled iTunes completely according to the instructions from Apple support then reinstalled iTunes but I still have the same issue. I can connect to iTunes without issue on my other computers/iPad/iPhone on the same network. I ran diagnostics and it can connect without issue. I have also tried disabling my firewall and I still get the same error message. What can I do to resolve this issue? I can post the diagnostics report if you wish. Thank you in advance for your assistance.

OK, so my friend was able to log into iTunes on my computer so we know everything is working. I was able to log into iTunes on another computer just fine. So this looks to be an issue with me account on my laptop. What could cause this? Any suggestion are appreciated. Thanks.

Similar Messages

No change to system. Suddenly cannot log into itunes store or App store using Apple ID. Itunes v12.1.1.2 osx 10.10.27

OSX 10.10.2
itunes 12.1.2.27
AppStore V2
MacBook Pro (Retina, Mid 2012)
2.6 GHz Intel Core i7
16 GB 1600 MHz DDR3
NVIDIA GeForce GT 650M 1024 MB
Made no changes to system.
Logged into itunes today and it will not accept my Apple user ID, so cannot access store.
All local music is visible and all local functions (sync with iphone/backup etc) work
Same issue with AppStore, receive message cannot connect to app store.
However, from Mac using either Firefox/Chrome/Safari browsers I can access iCloud (using same AppleiD), so ID seems ok
I have confirmed credentials for itunes and app store by using my iphone 5 and ipad. Both seems to work and connect
I did have had some broadband (BT + BTHomehub2) issues last week, but now can access all public sites using FF and Chrome browsers, through Safari sometimes does refuses to connect, but if system is re-booted Safari works again.
I have check date/ time settings. I have check Apple Firewall is on but allows connections to itunes and appstore
I have removed the following
com.apple.itunes.plist
com.apple.ituneshelper.plist
com.apple.appstore.plist
com.apple.safari.plist
networkinterfaces.plist
com.apple.wifi.message-tracer.plist
com.apple.airport.perference.plist
and rebooted.
All entries are recreated successfully
There are no duplicate entries or entries with strange extension to these plists
Any advice or direction of where to look next would be appreciated

Hey thanks b noir. That solved my problem! I ran the autoruns programs and the only suspicious programs in the winsock tab was Speedbit (a video accelerator program). As soon as I unistalled it iTunes started working properly again. It's strange because Speebit ran together with Itunes for quite a while without problems - must've been a new update.
I guess I'll never get back the many many hours I spent trying solve this problem...
Good luck to everyone out there with similar issues. i hope this helps.

Cannot log into iTunes store on iphone4s

Since changing my email address for my Apple I.D. I can't log into either iTunes store, or the app store, I have apps ready to update but I cannot log in, my old email address pops up, unable to fix this problem

Hello, Waldo46.
Thank you for visiting Apple Support Communities.
Here are a couple troubleshooting articles that I would recommend going through when experiencing issues connecting to the iTunes Store.
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/ts4123
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
iTunes: Advanced iTunes Store troubleshooting
https://support.apple.com/kb/TS3297
Cheers,
Jason H.

Cannot log into itunes store cannot play purch. music. new computer

If anyone can help it would be appreciated. I haven't found a solution on this disscussion board.
I get the "iTunes cannot connect to the iTunes store the host is down. Make sure your network connection is active and try again". It is active. My comuter is a few weeks old. It worked before I upgraded to iTunes 7.1.1. Now I cannot even authorize my new computer to play the music I bought that is on my external hard drive. Any ideas? I already tried the troubleshooting apple suggests. I also tried to install a very old version of itunes but it wouldn't run.
Thanks.

if the ts steps from the itunes support was no help write back and tell them what you have done so far to solve the problem. give them as much infos as possible. they will help

Totally annoying: cannot log into itunes store to upload an app

First it kept saying my password was wrong. It was not wrong, but I changed it to try and upload the app. Now getting a messag saying this apple id cannot be used to log in . . . this is frustrating. i am stuck.

Might your iPhone be restricted? Restrictions can cause what you're experiencing.
Check Settings > General > Restrictions

Since my apple tv (gen2) update yesterday i can no longer log into itunes store on any account at all??

Updated my apple tv last nite, it did two updates and now im told it is upto date, i cannot log into itunes store, says it is unvliable, but my computer and iphones can acces it fine. any one else having this issue? also a problem ive been having since i got it is that home sharing wont work with my itunes or my iphone 4. but when i power off and on my wifi router it starts working, every time i want to use it this happens?

I assume from your first post that you will have tried restarting your router. if you were having to restart it all the time previously have you considered an interference problem.
Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.
You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.
Refer to your router manual for instructions on changing your wifi channel.

Cannot log into iTunes and App Store since 6.1 update (iphone 5)

I see many other of you having trouble with App Store in other discussions (App Store shows blank), me too.
And I also cannot log into iTunes through Settings-->iTunes & App Stores. After putting in my Apple ID and password it just doesn't go anywhere.
All of these started since I updated my iphone 5 from 6.0.2 to 6.1 yesterday. I've also updated my ipad 3 but it works just fine.
Any one can help?

Hi foxlolo,
Have you tried doing a reset on your iPhone? Press the Home button and the Power button at the same time and hold them down until the Silver Apple appears. Once it has fully reset, try to log into iTunes again on your phone.
Hope this helps!
Cheers,
GB

Error 310 when logging into iTunes Store and app Store

Hi,
I just bought AppleTV. It allows me to log into the iTunes store through my wireless connection. However, I can't connect to iTunes store through my MacBook. I keep getting 'Unknown error 310'. However, I CAN log into iTunes store through my PC which is connected by ethernet cable. Does anyone know how I can fix this with my MacBook?

This is probably due to a connection error.
I fixed this by navigating this route:
Control Centre > Network and Internet > Internet Options > Connections Tab > LAN Settings > Untick proxy server box (if ticked).
Hope this solved your problem!

Cannot log into iTunes error

Cannot log in using the correct password on App Store or iTunes

cannot log into itunes. error code 0x80090318
System details:
Operating system: Windows 7
Ipad mini with IOS 8.
Itune 12.
I have tried C:\Windows\system32>netsh winsock reset.
Didnt help me

Cannot log into iTunes 9.2.1

I cannot log into the iTunes store. I enter my password and username correctly every time yet it says "Resource cannot be found. Cannot log into the iTunes store" Can anyone help?

Hi..I got the same problem, I cannot Login using my Apple id on iTunes 9.2.1.
I'm using windows 7. is there anyone can help? Thanks!
Message was edited by: maridick
Message was edited by: maridick

I can't see my country name when I tried to log into iTunes Store for first time

Hi,
Couple of days ago, I successfully registered in iOS Developer Program. All of the process is completed. Today I tried to log into iTunes Strore from my mac. But it asked me "This Apple ID has not been used with the iTuens Store" Please review your account information.
I clicked on review.
I am not in United Kingdom, so I need to select my country for a valid billing information. But my country name isn't listed there. :-(
I am from Bangladesh, and I believe that we do not have payment processing problem. So I don't know why Bangladesh isn't included there! Can someone give me any suggession? Should I contact with Apple Support Team?
I have already Purchased iOS Developer Program Using my Credit Card. If my credit card is acceptable, then why can't I get registered in iTunes Store? I want to connect with it and all of you know that iTunes Store is the worlds best store for applications/games/.................... and more......
Please help someone
thanks.

Ohemod,
There are 120+ countries that have iTunes Stores, but that leaves many that do not. You can consult this document: iTunes Store: Which types of items can I buy in my country?
Opening in a new country requires a tremendous amount of legal, commercial and financial investment, but I am sure Apple would be interested in knowing where there is unmet demand. If you wish to make suggestions to Apple, you can use the iTunes Feedback page.

Plist parsing error when trying to log into iTunes Store

Can't log into App Store on my iPhone 5S, when trying to access my account on my MacBook I get "plist parsing error". Pls help.

Apple’s having trouble with the iTunes Store servers right now. Wait for them to resolve the issue.
(123891)

Apple TV will not let me log into iTunes Store

Hi, Any help appreciated! I have just purchased an Apple TV and it will not connect to my iTunes Store, it gives me the message "User Name or Password Incorrect" but they are NOT, I can log into the store through the Macbook without any problems, I have tried friends accounts and get the same message, Been on the phone to support for 2 hours NO HELP!

Add me to the list. I just bought mine & can't log onto the Apple Store to rent/purchase. I can on my MBP.
I've had the same thing happen when I tried to enter my YouTube username & password. It wouldn't accept it. I thought it was a fluke w/YouTube. Apparently not so.
So, I can't buy or rent movies/TV shows. Exactly why do I want this gadget?
How about an update on the Apple site that just recognizes these problems & promise a fix?
Message was edited by: Randy Green

Cannot log into ovi store

I cannot log into the ovi store via my pc.
I have no problem logging in on my symbian phone but i need to log in on my pc and it wont let me.
Is there some problem or have nokia stopped pc log in???

Hi, just checked again and was successful with loging in to store(As well as Nokia mail) now.
But, I have another Nokia account, with this least used Nokia account, I'm able to login to store but I'm not able to login to Nokia mail.
Today I tried to login to NSD with this Nokia account but it showed a verification window to check the mail.
I went to Nokia mail and I wasn't able to login to Nokia mail. So couln't login to nsd.
-------------------If this post helped you, click on accept as solution.------------------
-----------------------------Appreciate by clicking on white star.----------------------------

I cannot get into iTunes Store: Error -54. Hp

Hello,
since a few days I cannot connect the Itunes store. When I start Itunes there appears: unknown error -54, look, if network is on function and try ist again..
I tried to get help from the Itunes support, but they told me to try, what you can find under the FAQs. I already updated Itunes, Lion and switches off the firewall without success. The App Store works, I can login the account and download apps.
I had the idea to uninstall ITunes und download it again.
Has anybody an idea, what I can do, that makes iTunes work again using the Ituns Store????
Thanks for Your Tipps
heboha

I'm having and been having the same problem for the last week. Does anyone know what's going on?

Cannot log into iTunes store

Similar Messages

Maybe you are looking for