Cannot log into my account, request for new password but did not receive it
Hi All,
I had an account which is a japanese account with some credits in it. so I haven't use that account apart from my ibook & imac got stolen, So finally got a new mac, managed to log into my english account but the japanese account kept telling me I got the wrong password, so I request new password to be send but don't receive it. contacted the Japanese Apple site but no reply... hope my account hasn't been hacked? also what happens to those music I bought? Do I create a new Japanese account so I can buy my music?
Hey Rawansarah,
Thanks for the question. I understand that you are experiencing issues with Apple ID security. It may be best if you contact our Account Security Team to troubleshoot these issues:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Thanks,
Matt M.
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