Cannot log into the ePrint site to manage my account...how to reset?

I'm trying to log onto the e-print site and I cannot get onto it.
I have tried to rest the password, but EVERY email address that I have, will not be accepted by the site so I don't know what to do.
I can send documents to my ePrint email, and they do print, and I get a print confirmation to my primary email address, but I cannot get on even with that email address though it send me confirmations there.
I cannot reset the password with this email...site does not accept it as the right email address.

Did you create your ePrint Center login using your email address or the email address assigned to the printer?
When creating the login, it is intended that you use your own email address as the address asigned to the printer can change.
Once you have created an ePrint Center login with your email address, the other important point is that the printer's email address must be registered within 24 hours of it being assigned to the printer.
if the email address is older than 24 hours and has not been registered, you will need to create a new email address for the printer. To do this, turn off web services on the printer itself and then re-enable web services. It should reconnect and then receive a new email address. At this point, the printer can be registered using the new address.
I was an HP employee.
Please mark the post that solves your problem as "Accepted Solution"

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==============================================
-Error- 11/10/08 08:08:13:961000 (<server_name>@BCASchedulersGroup_BCA_0) Scheduler cannot log into the repository.     (BCAG0460) - Cannot obtain SQLBO connection.     (BCAG0680)
HYT00
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0
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-Error- 11/10/08 10:53:42:214000 (<server_name>@BCASchedulersGroup_BCA_0) Scheduler cannot log into the repository.     (BCAG0460) - Cannot obtain SQLBO connection.     (BCAG0680)
08001
[Microsoft][ODBC SQL Server Driver][TCP/IP Sockets]SQL Server does not exist or access denied.
17
==============================================
On last week of Sept'2008 we faced similar issue and we tried fixing the issue by recreating the bomain.key file & restarting the BO services on the servers, but it didn't help as the actual cause was network connectivity issue between the BO application server and the BO repository server.
This issue again reappeared on last week of Oct'2008. We tried rebooting the servers and restarting the BO services. The issue got resolved.
I would like to know the followings:
1) Why this issue occurs once in a week, mainly on weekends?
2) Is it necessary to reboot the servers and restart the BO services on a periodic manner? If Yes, what should be the frequency of doing this activity?
3) What would be the consequences if the BO applications and the BO repository are made to reside on the same server?
Thanking in advance to all those generous souls willing to help me out in tackling the issue at the earliest.

Hi Suraj,
Following information might help you to resolve your query.
Cause
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here
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Quit Safari.
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Hello,
I have a weird situation which the company that I'm working with can't provide an explanation.
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Thanks for the replies. I obviously had something screwed up in my environment in terms of file permissions.
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Cannot log into the ePrint site to manage my account...how to reset?

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