Cannot log out or restart

This began last night, but even after being left alone all night, my Macbook Pro will not let me log out or restart. I should add that I looked at Activity Monitor, and can't see anything much going on. Here is the error message:

Force Quit Finder.
Press option + command + escape
Wait until the popup window comes up.
Select Finder and click Force Quit.
Wait few seconds.

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Cannot Log Out or Shut Down

After extended sleep mode, I cannot log out and computer will not shut down.
The first symptom of a problem that I noticed was that after waking from an extended sleep (i.e. overnight), the screen saver no longer worked and would not auto-start. I thought this was a problem with the screen saver and called Apple support. During the troubleshooting process, I was instructed to shut down the computer, but could not do so. I was forced to hold power button to force shut down. We ran disk utility and repair permission in an attempt to correct the screen saver issue. After rebooting the screen saver worked, but this issue remained a watch item.
The next day, after the computer awakened from auto sleep mode (overnight), same problem. Screen saver failed to start, I could not start it from the assigned hot corner, and I could not log out or shut down. When selecting log out or shut down, error messages would appear to the effect "log out timed out because Mail would not quit." The Mail program was not active in the dock, and when I tried to Force Quit, it would not display in the list of programs to force quit. I also noticed that Time Machine could not find the external drive. I had to hold down power button and reboot to resume normal operation.
I cannot resolve these problems.
Here is my configuration: Mac Mini G4 1.5GHz with 1GB memory. Upgraded from Tiger to Leopard. I have an Admin account & parental controlled account. Power save is set to sleep automatically after 1 hour, and screen saver is set to auto-start after 5 minutes. Computer wakes daily at 5:30 am. I have set a password for screen saver. Time Machine is set to "On" to backup to 250GB LaCie Firewire external hard drive. No content barrier software installed. I have removed all programs from Startup folder.
I plan to call Apple support again, but in the meantime, any suggestions would be greatly appreciated. Thank you.

Hi there EEP1 - I have had the same problem with my Mac Mini for years and cannot solve it either. When my Mac comes awake from sleep Mail usually looks for new mail and hangs indefinitely. I try and quit or force quit and this will stay in the dock. I'm not sure whether Mail is the problem or not, but it seems to take out actions associated with file control in the Finder [saving, quitting, shutting down, force quitting etc.]. It's really frustrating and I'm sure it's not healthy to force restart each time it does this.
Did you manage to call Apple again? Or find any other soloutions? It's a tricky search term to define when looking for advice from forums!
Many thanks, Ben

Power Button doesn't work and cannot Log Out.

Hi,
Strange thing: my power button does not work and I cannot even log out or restart or shut it down from the menu! Everytime I need to restart, I have to either force it or hold the button for five minutes, but nothing else works!
Your help is much appreciated.
Have a great time!
Best regards,
David
Powerbook G4 Mac OS X (10.4.6)

Hi, bruno7.
1. Have you tried "Mac OS: Apple Pro Keyboard Shortcuts for Shut Down and Restart"?
2. What changes did you make to your Mac before this problem arose?
3. Are you using FruitMenu? If so, check for updates, disable it, or uninstall it.
4. After you next shut down, run the procedure specified in my "Resolving Disk, Permission, and Cache Corruption" FAQ. Perform the steps therein in the order specified.
5. An errant Startup or Login Item maybe the cause. My "Troubleshooting Startup and Login Items" FAQ can help you pin that down if such an item is causing the problem.
6. If none of the above, when you attempt to select Shut Down or Restart from the Apple menu and nothing happens, immediately check the ends of these Console logs for clues.
Good luck!
Dr. Smoke
Author: Troubleshooting Mac® OS X
Note: The information provided in the link(s) above is freely available. However, because I own The X Lab™, a commercial Web site to which some of these links point, the Apple Discussions Terms of Use require I include the following disclosure statement with this post:
I may receive some form of compensation, financial or otherwise, from my recommendation or link.

Cannot log out of my Yahoo mail account

After finishing with my Yahoo Mail account I cannot log out and return to my Home page (My Yahoo) and therefore I am unable to open other mail accounts. I have to compltely restart my computer to open another Yahoo Mail account. The problem does not apear in IE. Thanks for your help.

Clear the cache and remove cookies only from websites that cause problems.
"Clear the Cache":
*Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
*Firefox > Preferences > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
*Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
*Do NOT click the Reset button on the Safe Mode start window
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

I cannot log out of ical.

i cannot log out of ical. the (X -- +) buttons in the upper left are merely red, amber and green circles. when i try to restart my mac, it says to exit ical then restart again.
i cannot exit ical !!
on the drop down, "exit ical" is grey and not a choice
ugh !! what to do ??!!

Press the Option, Command, and Escape keys, choose iCal in the list, and force quit it.
(35359)

I think I finished installing Mountain Lion, and am at the "log in" page with my name and the Lion icon, but I cannot do any of the functions on screen. That is, I cannot log in, sleep, restart, or shut down. I am running it on an Early 2009 Macbook Pro

I think I finished installing Mountain Lion, and am at the "log in" page with the Mountain Lion icon, but I cannot do any of the functions on screen. That is, I cannot log in, sleep, restart, or shut down. I am running it on an Early 2009 Macbook Pro, which is said to have the capabilities of running Mountain Lion.

BrettGoudy wrote:
...Is there any way I can install a partition that runs snow leopard on my early 2011 MB pro with what I have (new SSD, New RAM, Current version Lion running, no external drive, lack of original snow leopard disks [I lost them ] and the general 10.6.3 snow leopard boot disks)...
As the last post suggests, call Apple and order a replacement original disc for about $17. They will ask you the model and serial numbers.
Your retail version of Snow Leopard OS 10.6.3 will not work on that Mac as it requires a minimum of OS X 10.6.7 to boot and operate.
Another alternative is to again borrow another Mac to install your retail Snow Leopard into an external HD or partition, upgrade it to 10.6.8 and then clone it back to a partition on your MBP.

I want to sign out of current apple id and into another one but I no longer have access to my current email address so I cannot log out

I want to sign out of current apple id and into another one that I own but I no longer have access to my current email address so I cannot log out (It is with an internet provider who I have just unsubscribed with) This is on an iPhone 5S, on iOS 8.1.

That email address is still a valid Apple ID. If you do not remember the passcode, sign onto Manage your Apple ID (Apple - My Apple ID) with that email address, and then click on Reset Password. You will be asked to answer your Security Questions in order to reset the password. If you do not remember the answers to your Security Questions, contact Apple Support to reset them for you:
ACCOUNT SECURITY CONTACT NUMBERS
Cheers,
GB

HT4865 I just bought this ipad and cannot log out from icloud because i dont have the password.how can i log out from icloud?need help

I just bought this ipad and cannot log out from icloud because i dont have the password.how can i log out from icloud?need help

You need to return it to the seller and get your money back. You cannot reset or use the device with another AppleID installed unless you know the password for that ID.
If the device has been jailbroken, no one on here can give you any further help...the Terms of Use prohibit us from doing so.

When I close firefox it stays open, but visibly is closed, I have to log out or restart to make it close

Not all the time, but very frequently when I close a tab it stays open in the background(if it is a video, I can hear it still playing) When I exit out of the browser completely it keeps running in the background. It appears to be closed. When I try to reopen it (i.e.- double click desktop icon, got to start menu and try to open), nothing happens. I have tried to reinstall firefox during some of these times and it says the browser is open and I have to close it before installation can continue. That tells me the browser is somehow not closing when I close it, that it runs in the background with no way to control it without logging out or restarting computer. I do not have any problems like this with Internet Explorer or Google Chrome.

I only had a few addons installed, I disabled Zone Alarm toolbar, View Source Chart 3.01. I also had 5 separate java console updates/addons, and I uninstalled all but the latest java console 6.0.21. All I have now is Roboform 6.9.98, Firebug 1.5.4, Java console 6.0.21, Java quick starter 1.0. So far, so good, the problem has not occurred today. I hope this is it, I will be more sure after a few days problem free. Thanks for the info.

1st-I was able to log into my account but was not able to open any applications, tried another account and same thing. was able to log out and restart but now am unable to use mouse. g5 dual core

1st-I was able to log into my account but was not able to open any applications, tried another account and same thing. was able to log out and restart but now am unable to use mouse. g5 dual core, can't remember the os without seeing it.

Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, you must select your language first.)
Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair. Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)
Let us know how far you get, or results.

Hello, I have Airport Express connected through my PC which runs XP. After 2 hours of playing my iTunes library Airport just quits for no apparent reason. Has anyone had this problem and found a solution. I have log out to restart iTunes. Thanks Murray

Hello, I have Airport Express installed on my PC which runs XP. When I play my library through iTunes after about 2 hours Airport quits and I have to log out and restart my computer - very frustrating. Don't know if it is overheating but if anyone can make any suggestions it would be greatly appreciated.
Thanks
Murray

Maybe Mail's message index is corrupt. The following procedure is safe to try. Its only deleterious effect is that windows you left open in Mail at step 1 won't reopen automatically in step 4.
1. Quit Mail.
2. Browse to ~/Library/Mail.
3. Move "Envelope Index" to your desktop.
4. Launch Mail.
Mail will rebuild its index before it opens any windows. It may take a few minutes to rebuild. Be patient!
The new index is likely to be a different size than the old one, usually smaller.
Only the Message Viewer window will open--not any other windows you may have left open when Mail quit.
Be sure your mail folders are there and have their messages. They always are there, but the prudent check anyway.
Be sure you can send and receive mail. This always works, too.
After you have done the above, trash the old Envelope Index that you saved on your desktop. It is never better than the new one, and as time goes on, it becomes more and more out of synch with your mail folders, so you won't want to put it back in Library.
If Mail doesn't crash for a week or two, you probably fixed the problem. If not, you at least freed up some disk space.
Let us all know whether and how you solved your problem.

Cannot log out of BT Openzone

I recently purchased a BT openzone package of 4000 minutes over 30 days which has been working fine.
However when I logged in today, it connected fine but now when I click to log out I get this message:
Server error
The website encountered an error while retrieving https://www.btopenzone.com:8443/home?CPURL=http%3A%2F%2Fwww.btopenzone.com%2F. It may be down for maintenance or configured incorrectly.
Here are some suggestions:Reload this web page later.
HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfil the request.
and so now I cannot log out! I have to go to work in a minute and so I am worried that it will keep counting down my minutes although I want to log out! Any suggestions?

While not excusing avoidable shortcomings, I reckon that paying separately for any wifi service is not a good idea unless you can regularly access a hotspot that you know is reliable. Hotspots are notoriously flaky (especially BT Fon, relying as it does on hub owners playing ball), and I regard the service included with BT Broadband as a handy extra rather than a must-have.
A mobile dongle is far more dependable, as is tethering a computer to a smartphone or setting up a phone as a wifi hotspot.
You can click the white star next to this message if you think it was helpful.

Cannot log out permanently from Folio Builder, logs itsels in upon ID restart

I'm teaching DPS authoring to a group of students and want them to be able to sync their work at the school with their home computers. So they logged in from the Folio Builder Panel on CS6. This happened previously from a specific modal dialog inside Folio Builder. Now it summond AAM and doesn't give the choice to not to remember account as it did before.
But annoying as this may be, this shouldn't avoid logging out manually from the Folio Builder, which has an option for that. The issue is that Folio Builder logs itself into the account automatically on InDesign restart. There seems no way to permanently log out from Folio Builder (or rather AAM now). So it's just absurd to be able to log out temporarily if the account is remembered no matter how.
As convinient this may be on home or professional devices, this poses a serious security and privacy concern for me and my students who can not seem to unlink their personal or professional AdobeID from the school setup, allowing anyone using those computers to access their DPS Cloud and potentially deleting works, uploading undesired content, breaching all sorts of confidientiality agreements, etc.
I would really appreciate some input on this issue and a way to permanently sign out from AAM / Folio Builder

You should be able to force the logout by quitting InDesign and deleting this folder: /Users/{username}/Library/Application Support/Adobe/OOBE and then restarting InDesign.
Yes, this is awkward
Neil

Cannot log out of aol e-mail using any method including trying to restart computer.

Any help appreciated to get my e-mail to log out.

Hello,
One way to test is to Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, Test for problem in Safe Mode...
PS. Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive
Reboot, test again.
If it only does it in Regular Boot, then it could be some hardware problem like Video card, (Quartz is turned off in Safe Mode), or Airport, or some USB or Firewire device, or 3rd party add-on, Check System Preferences>Accounts (Users & Groups in later OSX versions)>Login Items window to see if it or something relevant is listed. Or an errant process eating up RAM.
Check the System Preferences>Other Row, for 3rd party Pref Panes.
Also look in these if they exist, some are invisible...
/private/var/run/StartupItems
/Library/StartupItems
/System/Library/StartupItems
/System/Library/LaunchDaemons
/Library/LaunchDaemons

MacBook is either logging out or restarting when i'm away

I have a 13-inch aluminum MacBook purchased in Feb of this year. Every time i run a long process (such as time machine backup or backup to an online backup service) and walk away for a while, I come back and the computer has either restarted or logged out on its own. I'm not sure which is happening b/c I never catch it in the act of doing it. It usually occurs in less than an hour.

if you're away from how do you access data? through your network? check if you turned off your data. Go to SETTINGS>GENERAL>NETWORK
turn on Cellular Data if it's OFF
3G should also be ON for faster access.

Cannot log out or restart

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