Cannot Login itunes Music Store to deactivate old Emac

I had forgotten to deactivate itunes on my old Emac running 10.3.9 fully updated before doing an erase and install. I thought that I could still do this but now when I try to login to the itunes store on the emac it tells me that it cannot connect to the itunes store, check my network connection. I know that I have a good connection because I am able to surf the internet no problem. The itunes version is 4.01 I think. Is it now not possible to login to the itunes store from this computer because of the old software?

Incase anyone else is looking for the fix for this problem here is how I resolved it. I realized the itunes was not connecting to the itunes store. The internet was working fine and the firewall was not the problem so I decided to see if a newer version of itunes was the fix as itunes 4 is what was on this computer. I found out that itunes 7.7 would work on Panther 10.3.9 and found a download link through the macfixit forums. After downloading and installing 7.7 I was then able to connect to the itunes store and deauthorize the computer.

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Cannot access ITUNES music store

similar problem as others: recent download of ITUNES, first no audio now no access to Music Store-- broken chain symbols after long delay. All other sites work well. Has anyone with windows XP been successful since yesterday? If so, how? And how did you get ahold of someone at Apple?

Thought you all should see this!!!!!!
Dear Brett,
Thank you for contacting the iTunes Music Store.
I apologize for any inconvenience you have experienced with this issue. However, the nature of your question falls outside the type of support provided via email by the iTunes Music Store team. The Music Store team answers non-technical questions about billing, customer accounts, downloading music, and Music Store content.
I encourage you to consult the following article for more information:
iTunes: Does not open or unexpectedly quits
http://docs.info.apple.com/article.html?artnum=42963
Troubleshooting iTunes, iPod Software, and QuickTime installation on Windows
http://docs.info.apple.com/article.html?artnum=93976
Sincerely,
AaRon
The iTunes Music Store team
http://www.apple.com/support/itunes/ww/
Thank you for your assistance.
1. Cable
2. RCN
3. No error message Itunes freezes
4. Sure you can change it.
-----Original Message-----
From: iTunes Music Store [mailto:[email protected]]
Sent: Friday, February 24, 2006 9:05 PM
To: [email protected]
Subject: RE: Connect; Follow-up: 14142049
Dear Brett,
I'm sorry to hear that you can't connect to the iTunes Music Store. Your experience using the iTunes Music Store is very important. I'll do everything I can to help you fix the connection issue quickly.
This article outlines the culprits that can cause a connection issue. Please try these solutions:
http://www.info.apple.com/kbnum/n300870
I hope one of these solutions helped you resolve the connection issue. In the rare event that these suggestions didn't help, please reply to this email with the following information:
1. Whether you use a high-speed Internet connection, like a cable modem or DSL.
2. The name of your Internet Service Provider.
3. The error message iTunes displayed (if any) when you tried to connect.
4. Your approval to reset your password.
Sincerely,
Ben

My iTunes music is on an old laptop which I cannot get access to. Is there a way I can still get access to my music via the cloud and use on my various Apple devices including a new nano that I have just purchased?

My iTunes music is on an old laptop which I cannot access. What options do I have to play my music on the apple devices including a new Nano that I have just bought?

The files that weren't inside the media folder on the original machine need to be copied over to exactly the same paths as they had on the source machine. See this thread for an ongoing discussion of a similar problem. See also this post on migrating the iTunes library.
tt2

Cannot connect to iTunes music store on iPad 1

When I try and connect to the music store on my iPad I just get a message "cannot connect to iTunes store". I can however access the apps store. I can also access the music store from my Mac.
I have read a lot of discussion topics on this and it seems that this is a problem experience by many others especially on iPod. However I cannot find comments specifically related to iPad 1 and none of the suggested solutions in the existing discussion threads have worked for me.
- I have a good wifi connection (this message sent via the connection)
- There is no antivirus software on my iPad
- All software is up to date
- I have tried a reset (holding down home and sleep buttons simultaneously)
I have spent ages trying to sort this out and its driving me nuts anybody got any thoughts?

Carolyn
Many thanks for your reply. However, have already seen this discussion and have tried all of the suggested fixes. As noted above my software is up to date and I have a strong wireless network (proven by internet access over the same IPad). I am at a loss to thing what else could be an issue - seems to me that there is a sofware glitch in how the iTunes music store interacts with the iPad.
Paul

Cannot buy book from iphoto or use itunes music store

I cannot get a book to print from iphoto or access itunes music store through my school network. My school has a PC network, I am the only teacher to use macs in my classroom. I can access the music store through XP on parallels so I know the network connection is good. I believe the problem is a network setting either on my macbook or in our server. Our Tech cannot identify the problem. I just updated all applications to the latest versions.

Seems a Firewall issue on the Mac, perhaps this...
http://docs.info.apple.com/article.html?artnum=107547
Check this for more possibilities...
http://docs.info.apple.com/article.html?artnum=106439
And if Reverse Engineering helps...
http://docs.info.apple.com/article.html?artnum=93396

HT203433 I cannot find some of my previous purchased songs on iTunes Music Store? Lost?? Strange!

Hi,
I have lost many musics in the same album which I had purchased on iTunes Music Store.
I bought an album named "100 Supreme Classical Masterpieces: Rise of the Masters" about a year ago. It is a collection of classical music. It was a 100 piece of music but now I want to re-download it but it only shows me 15 tracks. I've checked it is not hidden. I've tried to search for it in iTunes Music and I found it. It is a 100 track album and it says that you've purchased this but in Purchase section only gives me 15 songs. Please help
Any idea?
Thank you.

I'm having the same problem with iTunes 11. When I purchase songs for the iTunes Store, they don't appear in iTunes for me. They appear immediately on my mobile devices, but in order to get them to appear in iTunes, I have to turn off iTunes Match and then turn it back on, and even then they only appear as being available for download. Oddly enough, if I go into the iTunes Media/Downloads folder, the original downloaded files are there. It's as if they aren't getting fully processed by iTunes and indexed properly after they are downloaded. It's incredibly annoying. I could probably drag those files into iTunes to add them, but I haven't tried that yet. Hopefully Apple will resolve this issue quickly. In the meantime, check your iTunes Media/Downloads folder. The files are probably there.

Cannot access the iTunes music store.

Is there a block on iTunes music store when you have a Polish address for your iTunes account? Since changing my address to a Polish one, I can no longer access the music store, only the software applications.

I have not been able to assess Itunes for many months - or the online software update function either. I noticed an Internet Explorer logo pops up every time I launch either function (software update or Itunes music store), then it shows the bar download at 1/3rd, where it stays until I get the timed-out message.
I went to update Explorer (in case that was the problem) and Microsoft says it stopped supporting Mac in 2005!
Is that the problem? Is Mac still using a Microsoft browser to access their updates and store, when Microsoft doesn't even support Mac anymore? I suspect so, or else why does the Explorer logo always show up?
I expect Apple is losing a lot of Itunes sales because of this. It appears I am not the only one having this ongoing problem.
Will upgrading my OS help. or will I get the same Explorer logo?
G5 Mac OS X (10.3.9)
G5 Mac OS X (10.3.9)

Slow response from iTunes Music Store

This is a problem for a lot of iTunes Music Store customers. Many people have complained that they get "cannot connect to the Music Store" error messages. Apple replies that repairing the Keychain can fix the problem, but I and several others in various discussion forums find that doesn't help.
After upgrading to iTunes 6 and repairing my keychain, then restarting, I find that I can connect to the Music Store only after repeated attempts. I get the error message repeatedly, but if I keep trying enough times, I finally get through.
A similar problem happens when I try to preview or buy songs -- I get several error messages, then finally connect.
Using the Radio feature is similarly frustrating. I have to wait ten minutes or more after clicking on a genre to get a list of stations, and often I have to face a long wait with no error messages after selecting a station.
I don't have this problem when connecting to the Music Store from other computers, but I have no other problems connectin to the Web from Safari or Firefox, or with any e-mail program.
However, Apple's site seeems wonky -- lots of "document contains no data" when I click on forums or even to log in.
I am using an iMac G4 (the dome computer) with Mac OS X.2.8.
Apple, what's the solution?

You're not alone. Since Saturday I seem to be experiencing two problems;
1: The previews of tracks don't work properly - that is to say, they don't download correctly - I'm on 2Mb broadband and I've had to switch it into download the whole preview before playing due to it only playing 12 seconds of the 30 seconds if I leave it 'on the fly'
2: I have repeated problems downloading tracks from the ITMS. THey get 50% of the way through then I get ;
"There was an error downloading your purchased music. The network connection was reset. Make sure your network connection is active and try again."
After repeated retries I eventually get the track downloaded but it's painful.
Again - this has only started happening since Saturday (I've been using ITMS on my mac since it opened in the UK), and like I said I'm on 2Mbits/s broadband with no other issues.

Why can I not buy songs from iTunes Music Store?

Earlier this year I moved from the U.S.A. to Sweden... changing my 'Mac.com' account address while doing so.
Last week, I tried to purchase some songs from the iTunes Music Store with my American MasterCard (a debit card) which is listed with my Swedish address at my U.S. bank. As I had never purchased at the iTunes M.Store before I was instructed to 'review my account'... which I did. It had my present Sweden address and my Mastercard listed as method of payment. Upon submitting the form, it was rejected, saying that my MasterCard was 'invalid for Sweden'! So I then go to the Apple-Sweden Store and purchase an iTunes Music Card which I receive in the mail the following day. Now I follow the Apple advice posted for purchasing music by redeeming an iTunes Music Card without listing a credit card (http://www.apple.com/se/support/itunes/store/giftcard/#GCA)... except there is no selection for NONE as indicated in these instructions.... So once again when I submit the form it is rejected, meaning that this time I have already spent money for the iTunes Music Card that is now worthless to me!
Is there another way I can redeem this card without going through that 'review account' window...?
I don't care to set up another account by setting up another e-mail address just to do this... as I want all of the Apple business to go through my Mac.com account as it should be configured to do so!

O.K. Everything seems to be in order now!
I don't know what happened but this is the results....
After attempting to edit change the information on my iTunesMS account at least 7 times, I posted the above question, logged out of iTunes, closed down all my apps and turned off my computer.
A few hours later, I thought I would give it one more try and when I turned on iTunes, went to the Music Store and then 'reviewed' my account... it had my old American address on it with the country listed as Sweden... I just left it alone, as it didn't have my credit card info listed at all... Curiously, I'm clueless about that (though I did send this same complaint to Apple during the first posting... did that have anything to do with it?) When I clicked the continue button (without changing any info) it prompted me that I was finished setting up my iTunes Music Store account and I was immediately able to download some songs....(using the iTunes Music card--- I have not tried my MasterCard!)
So basically, I did nothing except close iTunes, turn off my computer and later rebooted it and opened iTunes! Strange... does that seem like a fix or what?

How do i make purchase at foreign non-american itunes music stores???

i wanted to purchase a song from the german itunes music store, so i headed over there, and was told that my account was only valid for purchase in the american itunes store, but if i click the ok tab, then it will transfer over my account info, so i can start buying german songs.
anyway, that's what i did, and at the very moment that i saw a balance on the top right corner of itunes, an error message came up and kicked me back to the american store:
itunes could not connect to the music store. an unknown error occurred (-3237). make sure your network connection is active and try again.
i tried again and again. the same result happened all three times, which led me to the the conclusion that i can try again and again and the same result will happen over and over. i cannot help but wonder if this is some sorta unspoken mechanism to help keep the dollars at home, instead of having the greens shipped overseas.
can someone in the know help with my problem please? any help will be truly appreciated. thank you.
some Acer Pentium 4 Windows XP

To expand a little on what Not so techinical said, to buy from another country's store will require a credit card & billing address in that country. A gift card from that country also requires a billing address in the country. These are requirements of the record companies.

All of a Sudden I Cant Log Into Itunes Music Stores

May someone give me some tips?
Im logged onto wifi and safari/youtube apps works perfectly but when I try to use the Itunes Music Store, it tells me it cannot connect. What's wrong with it?

I think Apple had some server problems with the iTunes store for the iPod Touch. All day I could access the store but every time I'd click (touch) for a preview, I'd get "Unable to play preview." That was with the Wi-Fi at school but the same problem with my home Wi-Fi later.
This evening, though, everything is working fine. So well, in fact, I bought two more songs.

Itunes WONT load the itunes music store!

i havent had this problem before. its pretty recent that it has occured. whenever i go to click itunes music store the loading bar appears like normal and it just keeps loading. i could let it sit there for hours and nothing would happen... it doesnt say CANNOT CONNECT.
-I have downloaded the most recent version of itunes so i know that isnt the problem
Please help
~Mike

I am subscribed to a similar thread and thought I would confirm the information on that one.
I too have never had a problem with the music store and then, all of a sudden, couldn't connect. I was getting an error message saying iTunes could not connect and I should check my browser. Did that and still nada so I posted on here (not having been able to negotiate the Apple website sufficiently to obtain an e-mail address!)
It appears that Windows recently put out a load of security updates and this may well be the reason that anyone using iTunes on Windows may not be able to connect. The security patch they have released apparently stops iTunes connecting to the internet and hence no downloads!
Apparently the Apple bods have said that this is a Windows patch and thus a Windows issue and should be fixed by Microsoft and they don't intend to do anything about it!
However, I reckon that as soon as someone notices that the revenue from sales has dropped significantly, someone will fix it. In the meantime though, it appears no solution on the horizon!
Oh how I pine for my Technic 1210's!

I cannot create a Music Store account.

I have purchased a new laptop recently and am downloading iTunes. I tried creating an iTunes Music Store account, but cannot because it asks for a credit card and I do not have one. Is there any other way I can still create an account, so I can download my album artwork?

do you knowof any way I can easily transfer all of my music from my iPod to my new computer?
If you're using iTunes 7, you can copy purchased music back to iTunes directly. If you're not using iTunes 7 or want to copy other tracks, the easiest way will be to search VersionTracker for "iPod". You'll find a number of utilities that can transfer your tracks and your playlists from your iPod back to your PC.
It's also possible to do this manually, but the procedure is rather involved. If you're interested, though, see this thread:
MacMuse: Computer crashed

Ipod will not play itunes music store purchased music

I know this topic has been discussed here before, but i still have yet to find a valid answer, so i figured i'd start another thread to see if anyone has found a solution yet. sorry for the repeat subject.
I have a 30GB ipod (with the 4 buttons above the scroll wheel) which suddenly will not play music which has been purchased from the itunes music store. everything which was imported from CDs plays fine. the songs in question play fine through itunes - both from my library on my G5, as well as from the ipod, so it does not seem to be an authorization problem. i've reset the ipod numerous times, trashed itunes preferences, updated to the latest version of itunes, and updated the ipod itself to the latest software version... all to no avail. when i select an itunes purchased album on the ipod, it simply cycles through, song by song, without playing anything.
I haven't restored the ipod to the factory settings yet, as i would like to avoid doing so because i will loose some music which i previously only had on a now dead ibook (faulty logic board). besides, i know from reading old posts, other people with the same problem have tried this as well, to no avail.
can anyone offer any other help/advice on how to remedy this problem? thanks in advance.

It appears that some songs in the iTunes store that were added to the store since the end of November will not play on 1st generation shuffles. They transfer to the shuffle fine but will not play. These same songs transfer to other iPods and play just fine. Many people are having these problems (see the Apple discussion boards). The only known solution is to burn the tracks to a cd and re-import them into your library (a royal pain in the butt). And, yes, I have tried all of Apple's recommendations and even went through troubleshooting with tech support over the phone. I was told they'd call me in a few days after speaking with their engineers but never heard back from them.
PLEASE contact apple either by the following link:
http://www.apple.com/support/itunes/musicstore/ipod/
OR by calling the support number:
1-800-275-2273
Hopefully, with enough complaints, Apple will be forced to correct the problem. It seems to me (and quite a few other people) that something changed on the encryption/the way they are encoding new music in the store that has made the music incompatible with our shuffles.

My iTunes Music Store Won't Work

My iTunes music store won't work. Ever since I tried upgrading my iTunes, the music store cannot connect. I don't think it is the iTunes itself because I have talked to people and theirs is working fine. Mine worked until I tried to update it. I tried to re-upgrade it but it still won't work.

It's working for me now. If it's working for you too then ignore the next step else go ahead and give it a try.
I uninstalled quick time and then itunes.
Restarted the machine and re-installed the latest update.
This works! Good luck.
Wipro Windows 2000

Cannot Login itunes Music Store to deactivate old Emac

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