Cannot login to download documentation

I have a customer who is trying to download 10g developer documentation. When she is prompted for a password, it returns an invalid login. She has used the 'password utility' with no success (still invalid password message). The following is the link she tries to access:
Her userid is: OTN617
Today as I tried to click on Oracle Developer Suite 10g (9.0.4) Online Documentation Library while in http://www.oracle.com/technology/documentation/dev10g.html I was prompted to enter my login and password. Again I got "Invalid Login".

Has the customer tried to login before accessing the doc link? Give that a try.
Cheers, OTN

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