Cannot make a video call via Skype WiFi?

I am trying to make a video call and having trouble doing it. I have signed in and added Skype WIFI to my account but I still cannot make a call. It keeps telling me that I need Skype Credit when it should be free. Can youhelp me with this problem?
Post transferred to create new topic; subject/title edited accordingly.

From the Messages menu bar, select
Video ▹ Connection Doctor
In the window that opens, select
Show: Capabilities
There should be a checkmark on the line with the words "1-on-1 video chat." Select
Show: Network Status
You should have two green dots.
Make sure that you and the other party meet the applicable requirements shown in these support articles:
Share your screen
Requirements for audio chats, video chats, and screen sharing
See also:
Fix video chat issues

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