Cannot make folder /cookies: Permission denied (error 13)

Question

I can not successfully install the Creative Cloud Installer. I continually get
Error Starting Creative Cloud
cookies dir: cannot make folder /cookies: Permission denied (error 13)
I have tried verifying disk permissions using the disk utility on my macpro retina. This is a brand new computer (less than a week). I've also tried changing cookies permissions to allow for third party cookies.
I don't know what the problem is.

Answer 1

I had this same irritating problem. Thanks to this forum and some helpful instructions from Adobe Customer Support online I have been able to sort it out. For those who've read this far down the thread, here are the instructions from Adobe, which worked a treat - and also cured a problem I was having with Adobe Reader XI for Mac (internal error message meaning I couldn't use Reader and none of my pdfs would open with Preview either!)
1. Please Open Finder and click on Applications on left hand side of Finder window.
2. Navigate　to Applications->Utilities ->Adobe Installers. Double click on Uninstall Adobe Creative Cloud and follow the onscreen instructions.
3. Delete Adobe Application Manager folder from Applications/Utilities.
4. Open Finder. Click on Go in Finder menu and choose Go to Folder. Type /Library/Application Support/Adobe in Go to folder and press return key. You will have Adobe folder open in Finder.
5. Delete AdobeApplicationManager and OOBE folder.
6. Click on Go in Finder menu and choose Go to Folder again. Type ~/Library/Application Support/Adobe in Go to folder and press return key.
7. Delete AAMUpdater and OOBE folder from Adobe.
8. Click on Go in Finder menu and choose Go to Folder again. Type ~/Library/Application Support and press return key.
9. Right click on Adobe folder and choose Get Info.
10. Click the lock icon at bottom of Get Info window to unlock it, then enter an administrator’s name and password.
11. Click on + icon and choose select all users on pop up and window and choose Select.
12. Change the permissions　for all Users to Read and Write.
13. Choose "Apply to enclosed items" from the Action pop-up menu (looks like a gear).
14. Try installing the Creative Cloud Desktop application from below link.
https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg
Please launch Adobe Creative Cloud Desktop application and check if you are able to sign in.