Cannot make international calls

I just got FIOS tripple play package with unlimited international calling plan but when i try to make a call to Pakistan, message says that calls to that area are blocked.
Called Verizon tech support and they say that there is nothing wrong with my phone line and there is no block.
But I cannot make the phone call
Can someone suggest/help with the solution

I would call again, or open a chat request.  Make sure you have a couple examples of numbers that you can not call, and ask them to open a long distance repair ticket.  as long as you have no blocks on your account and you have a long distance plan with them, then they should be able to open a repair ticket.  make sure you call and get the EXACT wording of the message that you get when you call pakistan so that you can give it to them. 

Similar Messages

  • Cannot make international call

    Hi,
    I am having problem to make international call.
    Below is the config.
    022247: *Nov 25 02:08:27.598: %SYS-5-CONFIG_I: Configured from console by admin on vty0 (10.53.5.38)sh run
    Building configuration...
    Current configuration : 22590 bytes
    ! Last configuration change at 10:08:27 GMT Tue Nov 25 2014 by admin
    version 15.2
    service timestamps debug datetime msec
    service timestamps log datetime msec
    no service password-encryption
    service sequence-numbers
    hostname Cisco_CME
    boot-start-marker
    boot-end-marker
    no logging queue-limit
    logging buffered 5000000
    no logging rate-limit
    no logging console
    enable secret 4 tnhtc92DXBhelxjYk8LWJrPV36S2i4ntXrpb4RFmfqY
    no aaa new-model
    clock timezone GMT 8 0
    ip dhcp excluded-address 10.53.4.1 10.53.4.10
    ip dhcp pool IPPHONE_POOL
     network 10.53.4.0 255.255.255.0
     dns-server 10.53.4.2 
     default-router 10.53.4.2 
     option 150 ip 10.53.4.2 
    ip cef
    no ipv6 cef
    multilink bundle-name authenticated
    trunk group POTSTRUNK
    crypto pki trustpoint TP-self-signed-2913731135
     enrollment selfsigned
     subject-name cn=IOS-Self-Signed-Certificate-2913731135
     revocation-check none
     rsakeypair TP-self-signed-2913731135
    crypto pki certificate chain TP-self-signed-2913731135
     certificate self-signed 01
      3082022B 30820194 A0030201 02020101 300D0609 2A864886 F70D0101 05050030 
      31312F30 2D060355 04031326 494F532D 53656C66 2D536967 6E65642D 43657274 
      69666963 6174652D 32393133 37333131 3335301E 170D3133 30323034 30343232 
      32315A17 0D323030 31303130 30303030 305A3031 312F302D 06035504 03132649 
      4F532D53 656C662D 5369676E 65642D43 65727469 66696361 74652D32 39313337 
      33313133 3530819F 300D0609 2A864886 F70D0101 01050003 818D0030 81890281 
      8100C8B8 A89478A0 8CE7456A 8AAA6EB7 16096839 49A19DF1 D6ABCB99 0C6E9134 
      951497B5 94538B46 E1193EF4 B6A3B9E7 F3F48299 22B256DD 6D43E5F0 79E2C466 
      AE742B15 E2F928DE 2166E885 17EBFB45 F36F628C F579BA86 09DBC177 18B50E28 
      BF278246 722BB661 D9383AD8 49BE2CF2 AEA9FCD6 E1372878 EBEDFDE5 469E3E6B 
      A1C50203 010001A3 53305130 0F060355 1D130101 FF040530 030101FF 301F0603 
      551D2304 18301680 141E3A7C 08DDD58E 33243B1D 3CDC300A 959677E7 DD301D06 
      03551D0E 04160414 1E3A7C08 DDD58E33 243B1D3C DC300A95 9677E7DD 300D0609 
      2A864886 F70D0101 05050003 81810045 31667A3E 9ADCE589 EC6A9756 EC63BA20 
      2A5F6B01 71E14526 7A634355 D1B5C7C0 8F2D7602 45B54483 F4FBFBE3 A03F407B 
      05264954 C18837E9 90072CB6 9AA40BAC 4A0FECB0 DCD17EEC 15BC2CBE 4C27372A 
      E9048E75 E09AE0EA ED9B871C 487D8163 D7EA0F9D A87D5EAB B750AEF7 FAD8653A 
      5993BF22 2638198C 6ACBE8B6 EF4365
            quit
    voice-card 0
     dspfarm
     dsp services dspfarm
    voice call send-alert
    voice rtp send-recv
    voice service voip
     allow-connections h323 to h323
     allow-connections h323 to sip
     allow-connections sip to h323
     allow-connections sip to sip
     fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
     sip
      registrar server expires max 1200 min 300
    voice class codec 1
     codec preference 1 g711ulaw
     codec preference 2 g729r8
    voice register global
     mode cme
     source-address 10.53.4.2 port 5060
     max-dn 200
     max-pool 42
     load 7942 SCCP42.9-2-1S
     load 6921 SCCP69xx.9-2-1-0
     authenticate register
     authenticate realm archerwell.local
     timezone 41
     time-format 24
     date-format D/M/Y
     tftp-path flash:
     create profile sync 0324344033123267
    voice register dn  1
     number 1111
     call-forward b2bua unregistered 11111111  
     allow watch
     name 1111
     label PolycomCon-110
    voice register pool  1
     id mac 0004.F2EA.1461
     number 1 dn 1
     presence call-list
     dtmf-relay sip-notify
     username 1111 password 1111
     codec g711ulaw
    voice translation-rule 1111
    voice translation-rule 1112
     rule 1 /^9/ //
    voice translation-rule 2001
     rule 5 /^/ /9/
    voice translation-rule 2111
    voice translation-rule 2112
     rule 5 /^6/ //
    voice translation-profile CALLER_ID_TRANSLATION_PROFILE
     translate calling 1111
    voice translation-profile INBOUND_TRANSLATION_PROFILE
     translate calling 2001
     translate called 2000
    voice translation-profile OUTBOUND_NORWAY_TP
     translate calling 1111
     translate called 2112
    voice translation-profile OUTGOING_TRANSLATION_PROFILE
     translate calling 1111
     translate called 1112
    voice translation-profile OUTGOING_TRANSLATION_PROFILE_D9
     translate calling 2111
     translate called 2112
    license udi pid CISCO2901/K9 sn FGL1646215J
    hw-module pvdm 0/0
    hw-module pvdm 0/1
    file privilege 0
    username admin privilege 15 secret 4 g1rTD89b38NIXbGJse.zLc7Cega1TBTlKQNvYDh9Qo6
    username josadmin password 0 P@ssw0rd
    redundancy
    gw-accounting aaa
    gw-accounting file
     primary ifs flash:
     acct-template callhistory-detail
    interface Loopback0
     ip address 10.1.10.2 255.255.255.252
     ip virtual-reassembly in
    interface Embedded-Service-Engine0/0
     ip unnumbered Loopback0
     ip virtual-reassembly in
     service-module ip address 10.1.10.1 255.255.255.252
     service-module ip default-gateway 10.1.10.2
    interface GigabitEthernet0/0
     no ip address
     duplex auto
     speed auto
    interface GigabitEthernet0/0.1
     encapsulation dot1Q 1 native
     ip address 10.53.5.2 255.255.255.0
    interface GigabitEthernet0/0.10
     encapsulation dot1Q 3
     ip address 10.53.4.2 255.255.255.0
    interface GigabitEthernet0/1
     ip address 210.186.148.150 255.255.255.252
     shutdown
     duplex auto
     speed auto
    ip forward-protocol nd
    ip http server
    ip http authentication local
    ip http secure-server
    ip http path flash:/GUI
    ip route 0.0.0.0 0.0.0.0 10.53.5.1
    ip route 10.52.100.0 255.255.255.0 10.53.4.1
    ip route 10.52.138.0 255.255.255.0 10.53.4.1
    ip route 10.54.2.0 255.255.255.0 10.53.4.1
    tftp-server flash0:apps42.9-2-1TH1-13.sbn alias apps42.9-2-1TH1-13.sdn
    tftp-server flash0:cnu42.9-2-1TH1-13.sbn alias cnu42.9-2-1TH1-13.sdn
    tftp-server flash0:cvm42sccp.9-2-1TH1-13.sbn alias cvm42sccp.9-2-1TH1-13.sdn
    tftp-server flash0:dsp42.9-2-1TH1-13.sbn alias dsp42.9-2-1TH1-13.sdn
    tftp-server flash0:jar42sccp.9-2-1TH1-13.sbn alias jar42sccp.9-2-1TH1-13.sdn
    tftp-server flash0:term42.default.loads alias term42.default.loads
    tftp-server flash0:term62.default.loads alias term62.default.loads
    control-plane
    voice-port 0/0/0
     timeouts ringing infinity
     description FAX
     station-id number 21668880
     caller-id enable
    voice-port 0/0/1
     trunk-group POTSTRUNK
     supervisory disconnect dualtone mid-call
     no battery-reversal
     cable-detect
     echo-cancel erl worst-case 0
     echo-cancel mode 2
     cptone MY
     timeouts call-disconnect 3
     timeouts ringing infinity
     timeouts wait-release 3
     timing digit 200
     timing inter-digit 200
     connection plar 200
     description FXS
    voice-port 0/0/2
     trunk-group POTSTRUNK
     supervisory disconnect dualtone mid-call
     no battery-reversal
     cable-detect
     echo-cancel erl worst-case 0
     echo-cancel mode 2
     cptone MY
     timeouts call-disconnect 3
     timeouts ringing infinity
     timeouts wait-release 3
     timing digit 200
     timing inter-digit 200
     connection plar 200
     description FXS
    voice-port 0/0/3
     trunk-group POTSTRUNK
     supervisory disconnect dualtone mid-call
     no battery-reversal
     cable-detect
     echo-cancel erl worst-case 0
     echo-cancel mode 2
     cptone MY
     timeouts call-disconnect 3
     timeouts ringing infinity
     timeouts wait-release 3
     timing digit 200
     timing inter-digit 200
     connection plar 200
     description FXS
    voice-port 0/1/0
     trunk-group POTSTRUNK
     supervisory disconnect dualtone mid-call
     no battery-reversal
     cable-detect
     echo-cancel erl worst-case 0
     echo-cancel mode 2
     cptone MY
     timeouts call-disconnect 3
     timeouts ringing infinity
     timeouts wait-release 3
     timing digit 200
     timing inter-digit 200
     connection plar 200
     description FXS
    voice-port 0/1/1
     trunk-group POTSTRUNK
     supervisory disconnect dualtone mid-call
     no battery-reversal
     cable-detect
     echo-cancel erl worst-case 0
     echo-cancel mode 2
     cptone MY
     timeouts call-disconnect 3
     timeouts ringing infinity
     timeouts wait-release 3
     timing digit 200
     timing inter-digit 200
     connection plar 200
     description FXS
    voice-port 0/1/2
     trunk-group POTSTRUNK
     supervisory disconnect dualtone mid-call
     no battery-reversal
     cable-detect
     echo-cancel erl worst-case 0
     echo-cancel mode 2
     cptone MY
     timeouts call-disconnect 3
     timeouts ringing infinity
     timeouts wait-release 3
     timing digit 200
     timing inter-digit 200
     connection plar 200
     description FXS
    voice-port 0/1/3
     trunk-group POTSTRUNK
     supervisory disconnect dualtone mid-call
     no battery-reversal
     cable-detect
     echo-cancel erl worst-case 0
     echo-cancel mode 2
     cptone MY
     timeouts call-disconnect 3
     timeouts ringing infinity
     timeouts wait-release 3
     timing digit 200
     timing inter-digit 200
     connection plar 200
     description FXS
    mgcp fax t38 ecm
    mgcp profile default
    dial-peer voice 1 pots
     destination-pattern 21668880
     port 0/0/0
    dial-peer voice 2 pots
     service stcapp
     port 0/0/1
    dial-peer voice 3 pots
     service stcapp
     port 0/0/2
    dial-peer voice 4 pots
     service stcapp
     port 0/0/3
    dial-peer voice 54 pots
     trunkgroup POTSTRUNK
     description ** FXO pots dial-peer **
     translation-profile outgoing CALLER_ID_TRANSLATION_PROFILE
     preference 5
     shutdown
     destination-pattern 9.T
     direct-inward-dial
     no sip-register
    dial-peer voice 104 pots
     description "Incoming Call to DN"
     translation-profile incoming INBOUND_TRANSLATION_PROFILE
     destination-pattern 1...
     incoming called-number .%
     direct-inward-dial
     port 0/0/0
    dial-peer voice 2000 voip
     destination-pattern 8..
     session protocol sipv2
     session target ipv4:10.52.138.41
     dtmf-relay sip-notify
     codec g711ulaw
    dial-peer voice 105 pots
     description "Incoming Call to DN"
     translation-profile incoming INBOUND_TRANSLATION_PROFILE
     destination-pattern 1...
     incoming called-number .%
     direct-inward-dial
     port 0/0/0
    dial-peer voice 106 pots
     description "Incoming Call to DN"
     translation-profile incoming INBOUND_TRANSLATION_PROFILE
     destination-pattern 1...
     incoming called-number .%
     direct-inward-dial
     port 0/0/2
    dial-peer voice 107 pots
     description "Incoming Call to DN"
     translation-profile incoming INBOUND_TRANSLATION_PROFILE
     destination-pattern 1...
     incoming called-number .%
     direct-inward-dial
     port 0/0/3
    dial-peer voice 313 pots
     trunkgroup POTSTRUNK
     description ** Mobile No. (8-digits) **
     translation-profile outgoing OUTGOING_TRANSLATION_PROFILE_D9
     destination-pattern 69011........
     direct-inward-dial
    dial-peer voice 306 pots
     trunkgroup POTSTRUNK
     description ** Mobile No. (7-digits) **
     translation-profile outgoing OUTGOING_TRANSLATION_PROFILE_D9
     destination-pattern 6901[0,2-9].......
     direct-inward-dial
    dial-peer voice 307 pots
     trunkgroup POTSTRUNK
     description ** Outstation No. **
     translation-profile outgoing OUTGOING_TRANSLATION_PROFILE_D9
     destination-pattern 690[2,4-7,9]T
     direct-inward-dial
    dial-peer voice 308 pots
     trunkgroup POTSTRUNK
     description ** Sabah/Sarawak **
     translation-profile outgoing OUTGOING_TRANSLATION_PROFILE_D9
     destination-pattern 6908[2-9]T
     direct-inward-dial
    dial-peer voice 310 pots
     trunkgroup POTSTRUNK
     description ** Toll-Free **
     translation-profile outgoing OUTGOING_TRANSLATION_PROFILE_D9
     destination-pattern 691[3,6,8]00......
     direct-inward-dial
    dial-peer voice 311 pots
     trunkgroup POTSTRUNK
     description ** IDD to Singapore **
     translation-profile outgoing OUTGOING_TRANSLATION_PROFILE_D9
     destination-pattern 690065[0,1-9].......
     direct-inward-dial
    dial-peer voice 312 pots
     trunkgroup POTSTRUNK
     description ** IDD to the rests **
     translation-profile outgoing OUTGOING_TRANSLATION_PROFILE_D9
     destination-pattern 6900T
     direct-inward-dial
    dial-peer voice 2001 voip
     destination-pattern 7..
     session protocol sipv2
     session target ipv4:10.54.2.2
     dtmf-relay sip-notify
     codec g711ulaw
    dial-peer voice 5 pots
     service stcapp
     port 0/1/0
    dial-peer voice 6 pots
     service stcapp
     port 0/1/1
    dial-peer voice 7 pots
     service stcapp
     port 0/1/2
    dial-peer voice 8 pots
     service stcapp
     port 0/1/3
    dial-peer voice 108 pots
     description "Incoming Call to DN"
     translation-profile incoming INBOUND_TRANSLATION_PROFILE
     destination-pattern 1...
     incoming called-number .%
     direct-inward-dial
     port 0/1/0
    dial-peer voice 109 pots
     description "Incoming Call to DN"
     translation-profile incoming INBOUND_TRANSLATION_PROFILE
     destination-pattern 1...
     incoming called-number .%
     direct-inward-dial
     port 0/1/1
    dial-peer voice 110 pots
     description "Incoming Call to DN"
     translation-profile incoming INBOUND_TRANSLATION_PROFILE
     destination-pattern 1...
     incoming called-number .%
     direct-inward-dial
     port 0/1/2
    dial-peer voice 111 pots
     description "Incoming Call to DN"
     translation-profile incoming INBOUND_TRANSLATION_PROFILE
     destination-pattern 1...
     incoming called-number .%
     direct-inward-dial
     port 0/1/3
    dial-peer voice 305 pots
     trunkgroup POTSTRUNK
     translation-profile outgoing OUTGOING_TRANSLATION_PROFILE_D9
     destination-pattern 69[2-9].......
     direct-inward-dial
    gatekeeper
     shutdown
    telephony-service
     max-ephones 40
     max-dn 100
     ip source-address 10.53.4.2 port 2000
     auto assign 1 to 40
     service phone ehookEnable 1
     service directed-pickup gpickup
     service dnis dir-lookup
     timeouts interdigit 4
     cnf-file location flash:
     load 7916-12 B016-1-0-4.SBN
     load 7942 SCCP42.9-2-1S
     load 7962 SCCP42.9-2-1S
     load 6921 SCCP69xx.9-2-1-0
     time-zone 43
     date-format dd-mm-yy
     max-conferences 8 gain -6
     moh "flash:/music-on-hold.au"
     web admin system name admin password P@ssw0rd
     dn-webedit 
     time-webedit 
     transfer-system full-consult
     transfer-pattern .T
     create cnf-files version-stamp Jan 01 2002 00:00:00
    ephone-dn-template  1
    ephone-template  1
     softkeys idle  Redial Newcall Cfwdall Gpickup Dnd
     softkeys connected  Hold Endcall Trnsfer Park Confrn ConfList
    ephone-dn  1
     number 100
     pickup-call any-group
     pickup-group 1
    ephone-dn  2
     number 101
     pickup-call any-group
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    ephone-dn  3
     number 102
     pickup-call any-group
     pickup-group 1
    ephone-dn  4
     number 103
     pickup-call any-group
     pickup-group 1
    ephone-dn  5
     number 105
     pickup-call any-group
     pickup-group 1
    ephone-dn  6
     number 104
     pickup-call any-group
     pickup-group 1
    ephone-dn  7
     number 106
     pickup-call any-group
     pickup-group 1
    ephone-dn  8
     number 107
     pickup-call any-group
     pickup-group 1
    ephone-dn  9
     number 116
     pickup-call any-group
     pickup-group 1
    ephone-dn  10
     number 109
     pickup-call any-group
     pickup-group 1
    ephone-dn  11
     number 111
     pickup-call any-group
     pickup-group 1
    ephone-dn  12
     number 112
     pickup-call any-group
     pickup-group 1
    ephone-dn  13
     number 113
     pickup-call any-group
     pickup-group 1
    ephone-dn  14
     number 114
     pickup-call any-group
     pickup-group 1
    ephone-dn  15
     number 115
     pickup-call any-group
     pickup-group 1
    ephone-dn  16
     number 108
     pickup-call any-group
     pickup-group 1
    ephone-dn  17
     number 117
     pickup-call any-group
     pickup-group 1
    ephone-dn  18
     number 118
     pickup-call any-group
     pickup-group 1
    ephone-dn  19
     number 119
     pickup-call any-group
     pickup-group 1
     label Alex
     name Alex
    ephone-dn  20
     number 120
     pickup-call any-group
     pickup-group 1
    ephone-dn  21
     number 121
     pickup-call any-group
     pickup-group 1
    ephone-dn  22
     number 122
     pickup-call any-group
     pickup-group 1
     label Acher Well MY 8
     name Acher Well MY 8
    ephone-dn  23
     number 123
     pickup-call any-group
     pickup-group 1
    ephone-dn  24
     number 124
     pickup-call any-group
     pickup-group 1
     label OilTools
     name OilTools
    ephone-dn  25
     number 125
     pickup-call any-group
     pickup-group 1
     label Guest
     name Guest
    ephone-dn  26
     number 321
     description IT ServiceDesk
     call-forward all 690048717608503
    ephone-dn  27
     number 127
     pickup-call any-group
     pickup-group 1
    ephone-dn  28
     number 128
     pickup-call any-group
     pickup-group 1
    ephone-dn  29
     number 129
     pickup-call any-group
     pickup-group 1
    ephone-dn  30
     number 130
     pickup-call any-group
     pickup-group 1
     label Reception
     name Reception
    ephone-dn  39
     number 188
     park-slot directed timeout 60 limit 2 transfer 100
    ephone  1
     mac-address 1833.9D15.43C2
     ephone-template 1
     type 7942
     button  1:8
    ephone  2
     mac-address 1CE6.C799.7E7E
     ephone-template 1
     type 6921
     button  1:3
    ephone  3
     mac-address 1CE6.C799.7EF9
     ephone-template 1
     type 6921
     button  1:4
    ephone  4
     mac-address 1CE6.C799.3F86
     ephone-template 1
     type 6921
     button  1:2
    ephone  5
     mac-address 1CE6.C799.7E43
     ephone-template 1
     type 6921
    ephone  6
     mac-address 10BD.1800.7793
     ephone-template 1
     type 7942
     button  1:7
    ephone  7
     mac-address 1CE6.C799.83C2
     ephone-template 1
     type 6921
    ephone  8
     mac-address 10BD.1800.7807
     ephone-template 1
     type 7942
     button  1:19
    ephone  9
     mac-address 1833.9D15.C947
     ephone-template 1
     type 7962
     button  1:6
    ephone  10
     mac-address A418.758A.F2FF
     ephone-template 1
     type 7962
     button  1:10
    ephone  11
     mac-address 1833.9D15.E9ED
     ephone-template 1
     type 7962
     button  1:11
    ephone  12
     mac-address 1833.9D14.4058
     ephone-template 1
     type 7962
     button  1:12
    ephone  13
     mac-address 1833.9D15.EA99
     ephone-template 1
     type 7962
     button  1:13
    ephone  14
     mac-address A418.7528.2A3C
     ephone-template 1
     type 7962
     button  1:14
    ephone  15
     mac-address 44AD.D9D4.0A96
     ephone-template 1
     type 7965
     button  1:15
    ephone  16
     mac-address 44AD.D9D4.1717
     ephone-template 1
     type 7965
     button  1:16
    ephone  17
     mac-address 44AD.D9D4.1746
     ephone-template 1
     type 7965
     button  1:17
    ephone  18
     mac-address E8ED.F3AB.0CEC
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