Cannot make long distance calls when dialing from BB address book

Question

Hello, 
1) If use a number from my address book, example 1-604-824-2021, to call long distance I get a message "all long distance calls must include the area code.  Please check the number and dial again."   If I use the telephone pad to call the exact same number, eg 1-604-82402021, the call goes through.  Is there a setting to adjust?  Please advise.  Thank you.
2) I synched my BB to Outlook 2007 on my pc in order to print a hardcopy of my contact list.  The sync worked fine but only gave me the contacts with an email address and their name.  Contacts on my BB without email addresses didn't show on the list and all details, addresses, birthdates, and most importantly phone numbers for any contacts didn't show up.  Is there a way to get ALL the contact details on a hardcopy?  Thank you.
The folks at Telus can't help because they apparently don't know BB products well enough.  I'm not about to pay BB technical to tell me how to use their product but i might take the service providers advise to buy an iPhone.  Can someone offer advise to solve these two seemingly simple issues
Thanks again.
Ralph
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Answer 1

Hi and Welcome to the Community!
ralphhr wrote:
1) If use a number from my address book, example 1-604-824-2021, to call long distance I get a message "all long distance calls must include the area code.  Please check the number and dial again."   If I use the telephone pad to call the exact same number, eg 1-604-82402021, the call goes through.  Is there a setting to adjust?  Please advise.  Thank you.
Please check your Smart Dialing settings...it may be that they are active, which could make the "1" in your Contact Item extraneous.
KB20595 How to turn off the Smart Dialing feature
ralphhr wrote:
2) I synched my BB to Outlook 2007 on my pc in order to print a hardcopy of my contact list.  The sync worked fine but only gave me the contacts with an email address and their name.  Contacts on my BB without email addresses didn't show on the list and all details, addresses, birthdates, and most importantly phone numbers for any contacts didn't show up.  Is there a way to get ALL the contact details on a hardcopy?  Thank you.
Interesting...it should sync everything...hmmm... Well, if your only interest is a hard copy, then an export might be just as simple. The Desktop Software can export to a CSV, which you could then render in Excel, and do with as you please. Unfortunately, the export feature was removed in the most recent versions of the Desktop Software (don't ask...it's a HUGE bru-ha-ha!!), and you must use an older version (6.x or lower, as I recall) to do that:
http://www.blackberryos.com/downloads.php?do=cat&id=110
Good luck!
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