Cannot migrate exchange 2013 user to another database through EMC, only powershell works?

Hi Everyone,
I'm trying to migrate a few mailboxes from a database called "primary" to "archive". I can migrate a single user through powershell, however I cannot migrate users through the GUI. When the "syncing" starts, it reverts the total
from "2" to "0" and makes it appear as though I never added any users to the batch job. The job then completes "successfully"
I can see the users in the job before I hit start. Any idea why my job goes blank?
I'm running exchange 2013 CU6

Hi ,
Thank you for your question.
We could refer to the following steps to troubleshoot:
Restart IIS to check if the issue persist.
End up of the user job to check if the issue persist.
Create a new account to check if the issue persist.
We could check relevant application log, then we could check if EAC and EMS connect to same domain controller, then we could check sync between Exchange server and domain controller.
If there are any questions regarding this issue, please be free to let me know. 
Best Regard,
Jim
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Jim Xu
TechNet Community Support

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