Cannot move a ringtone to the tones folder

Can anyone help please...this is driving us round the bend!!!
We have been trying to create a ringtone from a song in iTunes but cannot move it to the tones folder. We have followed all the instructions available on-line and changed the song to an AAC file, reduced it to under 30 seconds etc etc. It is described as a ringtone in the Get Info box but we cannot move it to the Tones folder in the library and therefore cannot sync to the iphone.
Many thanks

Changed the extension?
When posting this kind of question it helps us to know which directions you followed by posting a link. Some people carefully follow direction to do things such as moving their "itunes library", then we find the directions they followed were for just moving itunes media and not the whole library.
https://discussions.apple.com/message/17777381 - making a ringtone

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How do I move a file to the tones folder?

I'm trying to create a ringtone. The file extention is .m4r. The file will not go in the tones folder. I try to move it and I just get that symbol that's a red circle with a diagonal line through it. I am using iTunes 10.5.2 and Windows 7 pro 64 bit.

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The file should be in AAC format (normally .m4a) with an .m4r, be less than 30 seconds long, and ideally 128k stereo. Drop a copy into Automatically add to iTunes and it should end up in the right place.
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If the file is a correctly formatted AAC file with the .m4r file extension and less than 40 seconds long, then iTunes should put it into the Tones section of the library and move it into the Tones folder inside your media folder.
I've just checked the current version of iTunes behaves as I've desribed, which it does for me at least.
You may need to have some tones in your library for the tones tab to display when the device is connected.
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Odd that DU didn't fix it. That would be my first thought also. Suggest trying it again, if you haven't already done so.
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Cannot move a ringtone to the tones folder

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