Cannot open a a file with a specific file name

I have 1 person who cannot open or save a file with a specific file name on his computer.  If he does it at another computer he is fine, no one else has this issue.  The error he gets when trying to open the file is { Cannot create file:missingperson.pdf. Right-click the folder you want to create the file in, and then click Properties on the shortcut menu to check your permissions for the folder}
Any ideas on how to resove this.  He gets this file sent to him on a regular basis, and cannot have the file name changed.
Thank you

I have run across something similar.  Assuming that this PDF they are getting through email is the same name, then this is how I fixed my problem.
When you get a file in an email and open it, it writes that file to the Temporary Internet Files folder.  Lets assume the file name is filename.pdf  If you open a file from email with the same name at a later time, it creates a file called filename(1).pdf.  Open a file with the same name again, it creates filename(2).pdf, and so on.  Once you get to filename(99).pdf, it will start giving you a lot of trouble.  When I cleared out those filename.pdf's, everything went back to normal.
Hope this helps.

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