Cannot open a epub and a pdf file

I have ricently purchased a new ebook. While downloading the ACSM file I'm getting a message on my reader (Pocketbook 602 pro) that the "file is damaged or protected", but I did get a EPUB file that doesn't open.
The strange thing is that after this happened, I'm also unable to open a PDF file of a book I'm currently reading, and opened many times. I'm suddenly asked to enter a password, but I don't know password of what!? My password for Adobe doesn't work.
Please help!

Most likely, a setting on your ereader is causing the issues.  Check the
User's Guide for the Pocketbook and see how it treats DRM-protected files.
Also, have you linked to their website recently for any software updates?
=========

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