Cannot open Adobe Pro XI. Conversation with Adobe rep ended yesterday. Should have received phone call from Adobe at 5:00 today (pdt). Help

What is Adobe Pro XI ?
Maybe you need the Acrobat Forum?

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Bought Premier Elements yesterday. EVERY time I try to open a set of clips with Editor, I am told I have to sign into my Adobe first. I do this and wait for several minutes for the password dialogue box to open, enter my password. then wait and wait until

Bought Premier Elements 13 yesterday. EVERY time I try to open a set of clips with Editor, I am told I have to sign into my Adobe first. I do this and wait for several minutes for the password dialogue box to open, enter my password. then wait and wait until my pw is recognized. Accept agreement. Agreement screen disappears and I'm back where I started. Try to open video clips with editor again and get the same demand to log in. Please advise asap. thx

Oldcameraman
Please do not duplicate a thread. The threads are answered as soon as possible. We are not Adobe. Just user to user.
I have answered your most recent of the duplicates
Premier Elements 13 Organizer Works. Editor doesn't. Log in doesn't work
It is uncertain just how far we can go to help you since you do not appear to have Premiere Elements any
longer.Seems you demanded a refund from Adobe Chat, got it, and now are left with a non purchased program which I
am not sure can be used.
Duplicates tend to confuse the person asking the question as well as those attempting to reply. As I suggested in the
above mentioned thread, try to sort out your situation with Adobe via its Adobe Chat.
ATR

Help two macs with identical setup and one does not receive phone calls using Yosemite and iOS 8.1 on iPhone 6. What is going on Apple?

Ive got an imac from 2008 and MBPr from 2013. the imac does indeed receive regular calls but the newer mac, the MBPr from 2013 does not.
what is going on apple?
MacBook Pro (Retina, 15-inch, Late 2013), iOS 8.1

i got it. I fixed it by setting Time Zone in automatically in both iphone and MBC
From the Apple () menu, choose System Preferences > Date & Time > Date & Time.
Enable "Set Automatically".
Click the Time Zone tab and confirm the closest city is correct.
do the same in the iphone and it will work

Does Adobe pro 11 come with a full subscription of forms central?

Does Adobe pro 11 come with a full subscription of forms central?

Hi;
No, the purchase of Acrobat Pro XI includes a Desktop application to create PDF forms. This can be used in conjunction with a subscription to take advantage of the oniine services, but a paid level subscription is not included. This chart shows a comparison of features if you have Acrobat with the FormsCentral Desktop application to having a subscription: https://www.acrobat.com/formscentral/en/landing/axifcpricing.html?promoid=KEURI&accntlvl=b sc
Thanks,
Josh

Cannot open Premiere Pro CC [was:need help]

I cannot open Premiere pro on creative cloud need help

Hi glaustin,
Thanks for contacting adobe forums,
This is could be issue with the Graphics drivers,
Please try to install the latest drivers for the NVIDIA Quadro K3000M with 2GB GDDR5
Click here to download the latest Nvidia Drviers.
Please update if it works or not.
Thanks
Sandee

I cannot open files - they come up with an error opening this file - access denied. Help!

All my adobe files are now the same - they will not open at all - access denied with no reason other than an error! Help!

Hi - Strangely enough the files opened the very next time I tried! It
must be my fickle computer! My Adobe is quite new so I do not think it is
outdated.
Thanks for the reply anyway - I will plough on.
Cheers -Patti
In a message dated 01/04/2015 09:57:13 GMT Daylight Time,
[email protected] writes:
You have been mentioned
by Anubha Goel
(https://forums.adobe.com/people/Anubha+Goel?et=notification.mention) in Re: I cannot open files - they come up with an error
opening this file - access denied. Help! in Adobe Community - _View Anubha
Goel's reference to you_
(https://forums.adobe.com/message/7394775?et=notification.mention#7394775)

I cannot open some pdf files online with Reader XI (like sample forms in Help section).

I cannot open some pdf files online with Reader XI (like sample forms in Help section or IRS.gov or credit card statements). I have uninstalled Reader XI, cleaned and reinstalled. I have no problem right-clicking and downloading and then viewing the files. No problem viewing acrobat files. I'm runnnig Windows 7, IE9. I can acces them through Chrome.

RESOLVED
I found two suspect programs that were installed within the last 48-hrs that may have caused the problem
1) - Libre Office - latest update. This is a fork of Open Office. (unlikely)
2) - ManyCam video manipulation software (likely)
Following info here, I opted to try to open an Adobe PDF file that was on my hard drive. When I did, it refused and IE10 gave me an ActiveX error (AHA!!). When I checked the installation of ManyCam, it had installed a version of DirectX that may have over-written the resident versions or disabled them somehow.
I uninstalled ManyCam but left Libre Office's update in place, then I ran a system restore from a point 24-hrs before the installations.
This resolved the problem 100%.
So, the suggestion here is that there may be one or more program in the wild that is interupting the ActiveX or DirectX systems. They may be running or installing an older version. In this case it appears the handlers were broken.
Once the system restore had completed I was able to open Adobe PDF files within my IE10 browser from the Internet as well as open PDF files from my hard drive.
Note that this same issue also clearned up a problem I was having with the Comodo Dragon web browser, which is a fork of the Chrome project. Once I eliminated the suspect program and ran the system restore all was well. In the instance of the Comodo browser it was unable to open or reach anything - dead white screen below the menu bar.
So my suggestion would be to take an inventory of recent program installations, remove/uninstall them, run system restore from a date before the suspect programs were added, and see what happens. In my case that fixed the problem.

Had a recent crash on my macbook, was previously using OS 10.6 I think. Restored from recent Time Machine backup and updated to OS 10.8.2 and now I cannot open Logic Pro 9. I get a 'No entry' Icon and a not supported on this type of Mac message. I cannot

Had a recent crash on my macbook, was previously using OS 10.6 I think. Restored from recent Time Machine backup and updated to OS 10.8.2 and now I cannot open Logic Pro 9. I get a 'No entry' Icon and a not supported on this type of Mac message. I cannot update either as anything up to 9.1.1 tells me I don't need it yet 9.1.2 tells me I need an eligable Logic Pro Version was not found in applications.
All of my files are stored in a separate hard drive with only the actual app having been on my Macbook. Should I just reinstall?

Hi
To run Mouitain Lion you need to update Logic.
For the updaters to work the Logic application must be:
a) Within the Applications folder, and not in any sub-folder
b) Named "Logic Pro" with no extra numbers or spaces
CCT

I have an iMac and have been using Adobe reader successfully for sometime. Recently, however, whenever I go to sign a document on Adobe reader The document closes unexpectedly with an error statement. I have already uninstalled and reinstalled Adobe reade

I have an iMac and have been using Adobe reader successfully for sometime. Recently, however, whenever I go to sign a document on Adobe reader The document closes unexpectedly with an error statement. I have already uninstalled and reinstalled Adobe reader with no improvement. What do I do next?

Please post the full error message, plus OS and Reader versions.

Why i cannot open a PDF file even with abobe 9

why i cannot open a PDF file even with abobe 9

Please supply screen shot when it is asking for updates. (Do not send as email, use CAMERA icon). This is important, there are many fake updates.

I cannot open a pdf file on my Mac because i don't have the segue UI font. How can I get it for my Mac?

I cannot open a pdf file on my Mac because i don't have the segue UI font. How can I get it for my Mac?

The user already has an identical topic https://forums.adobe.com/thread/1468166 in the Reader forum.

Why can't i validate nor register my downloaded elements even tough i have a serial number from adobe store

why can't i validate nor register my downloaded elements even tough i have a serial number from adobe store

I'm working on a 27" imac with os x 10.9.5
I bought elements 13 in the adobe online shop. Downloaded it and tried to install it. The moment i filled in the serial number (given by adobe) i got the message can not validate this number, try customer support.
I called but elements is not supported by phone they redirected me to the chat. I tried to times, but the chat is not available.
I tried to return my purchase, but for that you have to register and thats only possible when it is validated. So i bought a E 80,00 programm and can't use it.
Then i got to my account to see in my order history (some time ago i bought lightroom and elements 12). I saw my elements 13 order and when i clicked it i saw my serial number (witch is not working) but to my astonishment is saw a price of E 100,00. And the message that something is wrong with my order history and i should contact customer support.
On the internet i saw a lot of the same problems and i think dat adobe is not concerned at all. Just buy and thats that!!!!!
Well anybody help help help!!!!!!!!

Why have I received an email from Adobe telling me my subs about to run out?

Why have I received an email from Adobe telling me my subs about to run out? I bought a Creative Cloud sub for a whole year about a month ago - with auto renewal too. I went back and checked my account with Adobe. That all seems to be in order. Why have I got an email telling me I have till 10 June 2012 before the sub runs out?

I too have received this email and one telling me my trial software expires in 2 days. I checked and yes, again I'm showing trial software though AAM shows the creative cloud copy downloaded and installed. I was unable to reach anyone within 20 minutes of hold at Adobe customer support phone but was able to speak to someone named Karal on chat. Karal told me that Adobe would look into the matter and get back to me. When I asked for a case number I was told one would be sent to me after the chat. I'm still waiting.
There are numerous problems with the Adobe Creative Cloud as everyone knows. What we need to keep in mind when dealing with Adobe Creative Cloud is that we are all BETA testers for this new type of service. Adobe was and is unprepared to service the Creative Cloud at this time but I can't believe they are not working to resolve the problems. Will some customers get "screwed" over during this BETA testing period? Of course. You have to expect that you will and take it with a grain of salt. Let's face it there really isn't another option to Ps/Dw/Lr/Acrobate is there? No, so let's calm down and try to help each other. The poor souls on the other end of Customer Support are just as lost and confused as we are..it's not their fault and they have no power or resources to fix the overall problems.
I can tell you what I’ve done for the company I work for since I recommended the cloud and obviously it was not a good choice for us at this time,
On 6/9 we will cancel the subscriptions to the cloud unless I find that the individual software will not recieve maintenance updates as is now the current rumor.
We will upgrade our individual software packages with the upgrade option and request CD backups.
We have contracted with DropBox for a 500mg box. I really like this service so far.
I’m hoping this puts me back in good status with the boss and the graphics department as everyone will get what the need to work without the limitations of the cloud and without me spending hours each day trying to figure out support issues.
Remember if you can live through the next 6 to 10 months the Creative Cloud will probably be a great thing. If not, bail now and come back when it's ready for "prime time". As we use to say in my RANGER days. "Suck it up soldier; this is what we train for!"

Hi, trying to reinstall my adobe photoshop and premier on computer the adobe download does not recognise the serial nos that i have that are in my adobe account.thanks,gem

trying to reinstall my adobe photoshop and premier on computer the adobe download does not recognise the serial nos that i have that are in my adobe account.thanks,gem

Here are a couple links that might help
Error "The serial number is not valid for this product" | Creative Suite
Creative Cloud applications ask for serial number
And try using this cleaner
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

TS1702 Cannot get iPhone 4 to talk with Mac Lion using Numpad. Have updated, restarted etc. Have Screen Sharing on. It sees my computer but when I press keys on the NumPad there is no response. I have tried it on the Calculator and on Sibelius. Any clues?

Cannot get iPhone 4 to talk with Mac Lion using Numpad. Have updated, restarted etc. Have Screen Sharing on. It sees my computer but when I press keys on the NumPad there is no response. I have tried it on the Calculator and on Sibelius. Any clues??

Here's how to do it.
1. App Store, iTunes Store should have the same AppleID on Computer and iPhones. (Free to share apps, music and books... )
2. Person A uses the same purchasing account for everything (ie. email, contacts and ...).
3. Person B have the same purchase account see no. 1 (for App Store and iTunes Store) but create a second AppleID for iCal, e-mail, contacts and etc.

Cannot open Adobe Pro XI. Conversation with Adobe rep ended yesterday. Should have received phone call from Adobe at 5:00 today (pdt). Help

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