Cannot open another PDF from within a PDF RDR 9.1

Hi, all. When I or one of our users tries to open a PDF from a "Table of Contents" PDF , i.e.
Table of Contents for Job CD30A9
Guide
42ACC845.pdf
42ACC84D.pdf
42ACC84E.pdf
42ACC84C.pdf
The guide opens but not the other documents. The other documents open fine if clicked on individually. They are password protected (all but guide.pdf).
This is what I get with Process Monitor:
1:52:45.5500328 PM AcroRd32.exe 2372 RegOpenKey HKLM\Software\Adobe\Acrobat Reader\9.0\Installer SUCCESS Desired Access: Read
1:52:45.5500859 PM AcroRd32.exe 2372 RegQueryValue HKLM\SOFTWARE\Adobe\Acrobat Reader\9.0\Installer\VersionMax SUCCESS Type: REG_DWORD, Length: 4, Data: 589825
1:52:45.5501239 PM AcroRd32.exe 2372 RegQueryValue HKLM\SOFTWARE\Adobe\Acrobat Reader\9.0\Installer\VersionMin SUCCESS Type: REG_DWORD, Length: 4, Data: 1
1:52:45.5501694 PM AcroRd32.exe 2372 RegCloseKey HKLM\SOFTWARE\Adobe\Acrobat Reader\9.0\Installer SUCCESS
Any ideas?

Can you insert the PDF file in the Word document in another format to make it clickable in the newly converted PDF?

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