Cannot open apps. Clicking on icon in CC desktop does nothing. Anyone, anyone....?
So, for days now, I cannot open my apps in CC. When I click on the icon (Br, Lr, Ps) in the desktop CC, nothing happens.
Nothing.
The apps have little green checkmarks next to them that say they're updated.
And my account is all paid up.
Getting a little annoyed.
Waited for 30 mins yesterday & about as long a couple of days before on Chat & never got a rep.
thanks!
(Win 7 premium on AlienWare X51, if that makes any difference)
Try this: http://helpx.adobe.com/creative-cloud/help/launch-creative-cloud-apps.html
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Process: Safari [179]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 5.1.7 (6534.57.2)
Build Info: WebBrowser-75345702~2
Code Type: X86 (Native)
Parent Process: launchd [96]
Date/Time: 2012-10-14 14:57:18.402 -0400
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report: 151195 sec
Crashes Since Last Report: 76
Per-App Interval Since Last Report: 1250 sec
Per-App Crashes Since Last Report: 5
Anonymous UUID: 0C1CF900-1E78-4B08-A042-7136E6FA0D57
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0
Dyld Error Message:
Symbol not found: _IOConnectRelease
Referenced from: /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
Expected in: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
in /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
Binary Images:
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0x97a14000 - 0x97aa6fe7 com.apple.print.framework.PrintCore 6.3 (312.7) <7410D1B2-655D-68DA-D4B9-2C65747B6817> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x97aa7000 - 0x97aadfe7 com.apple.CommerceCore 1.0 (9.1) <521D067B-3BDA-D04E-E1FA-CFA526C87EB5> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
0x97aaf000 - 0x97b1eff7 libvMisc.dylib 268.0.1 (compatibility 1.0.0) <2FC2178F-FEF9-6E3F-3289-A6307B1A154C> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x97bf1000 - 0x97bf1ff7 com.apple.Accelerate.vecLib 3.6 (vecLib 3.6) <1DEC639C-173D-F808-DE0D-4070CC6F5BC7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x97bf2000 - 0x97bf2ff7 com.apple.Cocoa 6.6 (???) <EA27B428-5904-B00B-397A-185588698BCC> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x97d94000 - 0x97da5ff7 com.apple.LangAnalysis 1.6.6 (1.6.6) <97511CC7-FE23-5AC3-2EE2-B5479FAEB316> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x97df1000 - 0x97e01ff7 libsasl2.2.dylib 3.15.0 (compatibility 3.0.0) <C8744EA3-0AB7-CD03-E639-C4F2B910BE5D> /usr/lib/libsasl2.2.dylib
0x97e02000 - 0x97e02ff7 com.apple.vecLib 3.6 (vecLib 3.6) <7362077A-890F-3AEF-A8AB-22247B10E106> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x97e03000 - 0x97e10fe7 libbz2.1.0.dylib 1.0.5 (compatibility 1.0.0) <CC90193E-BDF7-2F0F-6C68-D9567EDDA4B3> /usr/lib/libbz2.1.0.dylib
0x97e4d000 - 0x97f7bfe7 com.apple.CoreData 102.1 (251) <E6A457F0-A0A3-32CD-6C69-6286E7C0F063> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x97f7c000 - 0x98392ff7 libBLAS.dylib 219.0.0 (compatibility 1.0.0) <C4FB303A-DB4D-F9E8-181C-129585E59603> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x98393000 - 0x983e6ff7 com.apple.HIServices 1.8.3 (???) <1D3C4587-6318-C339-BD0F-1988F246BE2E> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x98a63000 - 0x98a68ff7 com.apple.OpenDirectory 10.6 (10.6) <C1B46982-7D3B-3CC4-3BC2-3E4B595F0231> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x98a69000 - 0x98a69ff7 com.apple.Accelerate 1.6 (Accelerate 1.6) <BC501C9F-7C20-961A-B135-0A457667D03C> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x98cf6000 - 0x9901afef com.apple.HIToolbox 1.6.5 (???) <21164164-41CE-61DE-C567-32E89755CB34> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x9901b000 - 0x9902ffe7 libbsm.0.dylib ??? (???) <0476BD2A-BF85-4DDF-3CBC-00B690284B93> /usr/lib/libbsm.0.dylib
0x991cd000 - 0x991d0ffb com.apple.help 1.3.2 (41.1) <8AC20B01-4A3B-94BA-D8AF-E39034B97D8C> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x991d1000 - 0x991d1ff7 com.apple.Carbon 150 (152) <9252D5F2-462D-2C15-80F3-109644D6F704> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x991d2000 - 0x9923cfe7 libstdc++.6.dylib 7.9.0 (compatibility 7.0.0) <411D87F4-B7E1-44EB-F201-F8B4F9227213> /usr/lib/libstdc++.6.dylib
0x9923d000 - 0x992e9fe7 com.apple.CFNetwork 454.12.4 (454.12.4) <DEDCD006-389F-967F-3405-EDF541F406D7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
0x992ea000 - 0x99306fe3 com.apple.openscripting 1.3.1 (???) <DA16DE48-59F4-C94B-EBE3-7FAF772211A2> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x99307000 - 0x99312ff7 com.apple.CrashReporterSupport 10.6.7 (258) <8F3E7415-1FFF-0C20-2EAB-6A23B9728728> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
0x994c8000 - 0x99593fef com.apple.CoreServices.OSServices 359.2 (359.2) <7C16D9C8-6F41-5754-17F7-2659D9DD9579> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x99668000 - 0x9966cff7 IOSurface ??? (???) <D849E1A5-6B0C-2A05-2765-850EC39BA2FF> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x9a5c1000 - 0x9a5c1ff7 com.apple.ApplicationServices 38 (38) <8012B504-3D83-BFBB-DA65-065E061CFE03> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x9a61d000 - 0x9a652fe7 com.apple.framework.Apple80211 6.2.5 (625.6) <9F56E0EC-EB90-52F6-0ECF-C2E5DE85652E> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
0x9a77c000 - 0x9a782fff com.apple.CommonPanels 1.2.4 (91) <2438AF5D-067B-B9FD-1248-2C9987F360BA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x9a789000 - 0x9a78aff7 com.apple.TrustEvaluationAgent 1.1 (1) <FEB55E8C-38A4-CFE9-A737-945F39761B4C> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x9a78b000 - 0x9a794ff7 com.apple.corelocation 12.3 (12.3) <11640844-4B96-4B4D-0419-B7845C4A40FF> /System/Library/Frameworks/CoreLocation.framework/Versions/A/CoreLocation
0x9aa93000 - 0x9ab73fe7 com.apple.vImage 4.1 (4.1) <D029C515-08E1-93A6-3705-DD062A3A672C> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <2DCD13E3-1BD1-6F25-119A-3863A3848B90> /usr/lib/libSystem.B.dylib -
I cannot open app store and safari
I need help with my imac, i cannot open app store or safari, there is no software update option when i click on the apple. I recently upgraded to Yosemite. I also did clean my imac. What shall i do? thanx.
Turn off proxies, if selected.
System Preference > Network > Advanced > Proxies Tab
Under "Select Protocol", uncheck any box if selected.
Click "OK" then "Apply”. -
Photoshop Elements 13 & Premiere Elements & Organizer. Cannot open apps after installing ?? I have downloaded and installed bot Photoshop lements 13, Premiere Elements 13 and Organizer. Cannot open apps from Welcome screen or Start menu? Progress bar scrolls, but apps never open. Need help. Thank you. (running on Windows 7 64-bit).
Hi,
Please try opening .exes directly from their installed location < Right Click the exes > Run As Administrator >
Organizer:
C:\Program Files\Adobe\Elements 13 Organizer\PhotoshopElementsOrganizer.exe
PSE13 Editor:
C:\Program Files\Adobe\Photoshop Elements 13\PhotoshopElementsEditor.exe
PRE13:
C:\Program Files\Adobe\Adobe Premiere Elements 13\Adobe Premiere Elements.exe
Thanks,
Anwesha -
I cannot open the new email icon for 10.6.8 including the latest security update. My old "Stamp" icon email won't let me in either indicating that the new OS version doesn't work. Please help. I have spend over 4 hours installing and reinstalling updates, etc. and I don't know where to go from here.....
Mac OS X v10.6: Mail.app won’t open, or "You can't use this version of Mail…" alert after installing Security Update 2012-004:
http://support.apple.com/kb/TS4424?viewlocale=en_US&locale=en_US
Fellow user Grant Bennet-Alder offers this solution:
Some users have reported this problem if the Mail Application has been moved out of the top-level /Applications folder, or duplicated in another location.
When the Security Update is done, the old version of Mail is disabled.
The solution has been to:
1) make certain Mail is in the /Applications folder
2) There is no other copy anywhere else.
3) Once steps 1 and 2 have been done, Manually download and re-apply the Security Update (2012-004) by hand.
Security Update 2012-004 (Snow Leopard)
If the Mail.app has been LOST, it can be re-installed by applying the 10.6.8 version 1.1 combo update. But this update is quite large and it is usually not necessary:
Mac OS X 10.6.8 Update Combo v1.1 -
Cannot open apps iPhoto and Aperture after updates
Cannot open apps iPhoto and Aperture after updates. I'm operating ML on mbpro. Now apps will not open. Simply that.
Not simple, if as ML implies you are running Mountain Lion! If you only mean Lion, then it would be useful for you to open another User Account, and as that User test to see if either app will launch?
Ernie -
HT4082 Cannot open apps in ipad
Cannot open apps store on iPad
Tell us more! Meanwhile, download any small sized free app, open it and then try the others.
-
guys..... cannot open app store after updating to M.L but internet works 5n.... helps pls....thnks
error(cannot connect app store)Any error codes or messages?
Open Console in Utilities & see if there are any clues or repeating messages when trying to open it.
Or...
Bootup holding CMD+r, or the Option/alt key to boot from the Restore partitiion & use Disk Utility from there to Repair the Disk, then Permissions.
Re-install if that doesn't work. -
I keep getting the error message "Restore Windows" When I click an icon on the desktop on my Mac Book Pro, it is not reaponding.
While holding down the option key, select "Go>Library" from the Finder. Navigate to the Preferences folder and you'll find "com.apple.finder.plist". Delete that file and restart.
Good luck,
Clinton -
Glitch since installing OS X Yosemite. When I download a docx MS Word doc and try to open it the word icon flashes up and does not open.
Step one is to log into a newly created admin user account and see if the problem persists.
27" i7 iMac (Mid 2011) refurb, OS X Yo (10.10.1), Mavs, ML & SL, G4 450 MP w/10.5 & 9.2.2 -
.I>m using windows7 OS IE9 downloaded and installed fifty times and it always say download and installation was sucessful ,that I"m now using flashplayer 10.5 ect. there is the flashplayer icon sitting right on my desktop .from control panel in programs there is is adobe flash player in the list. every time i click to view a video,says to view this i need to download flash player over and over, I"ve read all the other post.tried all the answers ,been to all support sitesmore than 10 times each I"ve been up all night again it"s now morning i"m still lost.all help will be appreciated................................... penny
Yes all that u sugested i followed from the help and support at adobe.Now i downloaded flashplayer beta 11 and it"s working perfectly .I"m at peace for the moment.In my profile i "ve given my PC model and the whole works on my system.for the record I"m using windows7,IE 9,64bit shockwave is enabled and active xfiltering was disabled it just would not work..
thank u very much
From: ʇɐb ɹəuəllıʍ <[email protected]>
>To: penny torrence <[email protected]>
>Sent: Monday, July 25, 2011 8:57 PM
>Subject: Re: flash player 10.3.1.8.34 (lastest verison)icon on my desktop ,does not work ?
>
>
>1. There is no Flash Player 10.5; the currently available version is 10.3
>2. What Internet Explorer version are you using: 32-bit or 64-bit?
>3. What Windows version are you using: 32-bit or 64-bit?
>4. Have you checked the add-ons on IE9 (Shockwave Flash Object); is it enabled?
>5. Have you checked ActiveX Filtering on IE9; is it enabled? (It needs to be disabled.)
> -
I just downloaded itunes, and when i go to music there are two options. You can either go to the itunes store or scan for media, and when I click on scan for media it does nothing. Help? (I tried deleting itunes and re-installing it but apparently itunes was still on my computer so it asked me if I wanted to just check and see if there were any issues or missing software, so I did that but i still had the same problem.)
Hi jbserious,
Welcome to the Support Communities!
It doesn't sound like the iTunes software and its components installed completely. The article below will walk you through some troubleshooting steps. Is this your first time using iTunes, or do you have an iTunes library from another computer that you want to move to this one?
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/ht1926
iTunes: How to move your music to a new computer
http://support.apple.com/kb/HT4527
Adding music and other content to iTunes
http://support.apple.com/kb/HT1473
Cheers,
- Judy -
Still cannot open App Store even after 10.6.8 Combo Update
Any help on this would be most appreciated. Thanks in advance.
I need to get the App Store working so that I can re-install a Lion upgrade that I already purchased before. I had to replace my HD and now with 10.6.8, the App Store will not open.
I have installed the 10.6.8 Combo Update and then done the other software updates through the System Preferences.
This still comes up when I try to open App Store:
"App store cannot be opened because of a problem.
Check with the developer to make sure App Store works with this version of Mac OS X. You may need to reinstall the application. Be sure to install any available updates for the application and Mac OS X.
Click Report to see more detailed information and send a report to Apple."
This is the "Problem Details and System Configuration":
Process: App Store [389]
Path: /Applications/App Store.app/Contents/MacOS/App Store
Identifier: com.apple.appstore
Version: ??? (???)
Build Info: Firenze-630100~1
Code Type: X86-64 (Native)
Parent Process: launchd [149]
Date/Time: 2012-06-06 18:07:10.498 -0700
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report: 538 sec
Crashes Since Last Report: 54
Per-App Crashes Since Last Report: 3
Anonymous UUID: 9639C764-6944-44CC-BD36-A7F304335113
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0
Dyld Error Message:
Library not loaded: /System/Library/PrivateFrameworks/Install.framework/Frameworks/DistributionKit. framework/Versions/A/DistributionKit
Referenced from: /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/CommerceKit
Reason: image not found
Binary Images:
0x7fff5fc00000 - 0x7fff5fc3be0f dyld 132.1 (???) <29DECB19-0193-2575-D838-CF743F0400B2> /usr/lib/dyld
Model: MacBook2,1, BootROM MB21.00A5.B07, 2 processors, Intel Core 2 Duo, 2 GHz, 2 GB, SMC 1.17f0
Graphics: Intel GMA 950, GMA 950, Built-In, spdisplays_integrated_vram
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x87), Atheros 5416: 2.1.14.6
Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS727575A9E364, 698.64 GB
Parallel ATA Device: MATSHITACD-RW CW-8221
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8501, 0xfd400000 / 2
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x021a, 0x1d200000 / 2
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8205, 0x7d100000 / 2
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8240, 0x5d200000 / 2Try uninstalling the App Store app using this utility > Download AppCleaner for Mac - Uninstall your apps easily. MacUpdate.com
Just moving the App Store app to the Trash doesn't delete all the associated files.
Then try the Mac OS X 10.6.8 Update Combo
Restart your Mac after the combo is installed.
See if that will reinstall the App Store so you can re download Lion.
At some point, you may need the original install discs even if that works.
Replacement disc(s) from Apple: You can get replacement System Install & Restore CD/DVDs from Apple's Customer Support - in the US, (800) 767-2775 - for a nominal S&H fee. You'll need to have the model and/or serial number of your Mac available. -
Why won't mail open when click on icon?
why won't my mail open when I click on icon but other users can open theirs?
Howdy lpedvm23,
If Safari is not opening any window when you click the icon, I would use these troubleshooting steps from the following article:
If Safari can’t open a window - Safari Help
If you can’t open Safari or a new Safari window, try these suggestions.
Use the latest version of Safari and OS X. To check for a Safari update, choose Apple menu > App Store, then click Updates. For more information, see Keep your Mac up to date.
Check your startup disk using Disk Utility.
If the other suggestions don’t help, try reinstalling OS X.
Thank you for using Apple Support Communities.
Take care,
Sterling
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