Cannot Open Attachments in PDF

I am using Adobe Acrobat XI and use the Shared Review feature to send out to my SMEs. When someone attached a file in the pdf and returns the file, I am unable to open the attachments. As you can see above in the Comments List, there appears to be a lock icon on the one comment. Double-clicking on the paperclip in the image on the left goes nowhere. We need resolution to this as soon as possible. We have been using the Shared Review feature for many years and now we have this issue. HELP!!

If you click the link in my response "Attachment" above it will take you to the documentation, but here is an excerpt of the ETK below. Be sure to read the documentation. This is only a small part of the mechanism.
tSearchAttachmentsWhiteList
Top>Attachments>Attachments>tSearchAttachmentsWhiteList
Data type
text: String value > REG_SZ
Default
0
Version #
11.0.04
Lock Path
HKLM\SOFTWARE\Policies\Adobe\(product name)\(version)\FeatureLockdown\cDefaultLaunchAttachmentPerms
Summary
Specifies a whitelist to of attachment filetypes that can be searched.
Details
This preference hardens the surface exposed by ACROTEXTEXRACTOR.EXE. Possible values include: 0 (or null): 3g2|3gp|3gpp|3gpp2|aac|ac3|aif|aiff|ani|asf|avi|bmp|cdr|cur|divx|djvu|doc|docx|dv|emf|eps |flv|f4v|gif|ico|iff|jbig2|jp2|jpeg|jpg|m2v|m4a|m4b|m4p|m4v|mid|mkv|mov|mpa|mp2|mp3|mp4|mt s|nsv|ogg|ogm|ogv|pbm|pgm|png|ppm|ppt|pptx|ps|psd|qt|rtf|riff|svg|tif|ts|txt|ram|rm|rmvb|v ob|wav|wma|wmf|wmv|xmb|xls|xlsx
GUI mapping
Preferences > Trust Manager > Attachment panel > Allow opening of Non-PDF file attachments with external applications.

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http://supportforums.blackberry.com/rim/board?board.id=BlackBerryEnterpriseSolution
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Cannot Open Attachments in PDF

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