Cannot open BlackBerry World

I have a weird problem with the App World. I can't open it, only a black screen appears but nothing happens. I have already tried to reboot the phone. It didn't help. I took out the battery and started again, no change either. I found some old error post on various forums, and there seemed to be the resolution to open the Music app and on the three dots on the bottom click on Blackberry World but I didn't have the option to click on Blackberry World. I opened a browser window and entered :appworld://parentalcontrols but again I was only brought to the black screen of the App World and nothing worked. I tried to click on an app and click on search for new updates, only got the black screen. I checked if I have the newest Blackberry Software and I do. It's been like this for weeks and a couple of apps are no longer working properly because I need to update them but I can't without access to the App World. No idea what else I can do! Please help!!!

Hey icejazz,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
What BlackBerry smartphone are you currently using? When was the last time you could access Payment Options? Have you tried re-installing BlackBerry World by going to www.blackberry.com/appworld/download
I look forward to your reply.
Cheers.
-ViciousFerret
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Click Accept as Solution for posts that have solved your issue(s)!

Similar Messages

Cannot open App World? Any Suggestions?

When i try to open App World I get a message saying this " To continue using Blackberry App World, you must upgrade your current version. For more information please visit www.blackberry.com/appworld/support."
It gives me two options after the message. They are as follows: Upgrade, and close. I click upgrade and the message closes it doesn't do anything. and obviously "close" closes the message as well!
Ok so this is what i have tried. I have tried rebooting the phone. My internet is working just fine so I know its not that because I can connect to facebook right away no problems and runs like a charm. I have the Blackberry desktop software. I have tried updating and I am fully up to date, so the program says... I have tried updating the phone withing the settings on the phone as well, and im fully up to date.
Thats all the information I have to help anyone who can assist me. If you can help me and need to know anything else please just let me know.
Thanks!

Hey slipdaking,
Welcome to blackberry community forums
I have faced the same when I got my blackberry 8520, I would like to say that, please download latest OS for your mobile and make sure that no other old software of your mobile version is installed. If installed, please uninstall it and install the new OS for your mobile. Then go to apploader and follow steps to install your new OS and your BB gets updated and make sure *BACK UP OF YOUR DEVICE COMPLETELY*.
Here are the steps:
*Make sure you can view hidden files and folders in Windows Explorer (Tools > Folder Options > View > Show hidden files and folders).
*On Windows Vista/7 navigate to C:\Users\YOUR_USER\AppData\Roaming\Research In Motion\BlackBerry\Loader XML (Where "YOUR_USER" is your username)
* C:\Program Files(x86)\Common Files\Research In Motion\App Loader\
*On Windows XP navigate to C:\Documents and Settings\YOUR_USER\Application Data\Research In Motion\BlackBerry\Loader XML (Where "YOUR_USER" is your username)
Remove/Delete the vendor.xml file and you're done.
Go to C:\\Program Files (x86)\Common Files\Research In Motion\AppLoader\loader and install from loader.
Proudful & loyal Blackberry supporter ..
throwing mud at others makes you happy now but in future you might end up in sinking in mud lake.. wake up b4 it happens. Be secure
10.3.0.296

Issue for not opening blackberry world

Hii I have a blackberry torch 9800 so when I am connected to wifi I am not be able to use appworld,whatsapp and so... But I able to browse via internet and sometimes it is opening and sometimes may not so please answer my question. Now. What to do???

Does BlackBerry World, WhatsApp, etc., work when you are NOT connected to WiFi? Do you have a BlackBerry Data Plan enabled on your account with your carrier or mobile provider? You must, in order to get the RIM push email functions you are looking for, as well as additional BlackBerry data services such as the internet browser, Facebook for BlackBerry, BlackBerry Messenger, and much more.
So, call your carrier and inquire about having the BlackBerry Data Plan added to your account.
Good luck.

Unable to open blackberry world in blackberry z10 error ' an error has occurred and blackberry world must close. Try waiting a few minutes and then reopen blackberry world'

I've been receiving this error ever since u tried to back up my files on my windows laptop, and no matter what I do I can't seem to get it to work.
Is there any work around for this error? Or is there any way to reinstall app world using my browser?
thanks for the replies in advance.

The solution described on http://supportforums.blackberry.com/t5/BlackBerry-World/Can-t-upgrade-BB-World-I-think/m-p/2485451 resolved this issue. Many thanks, sdgardne!

Cannot access Blackberry World

I have been accessing blackberry world via the games option but that is now no longer wirking can anyone help, PLEASE.

Simply uninstall it, restart your device, re-install it from your browser (www.blackberry.com/appworld/) and restart again. It should run as normal when you launch it.
But before you do that, try switching off your mobile network and launch the app using a WiFi network. If this works, then there's a problem in your connection settings.
Make sure to also check application permissions to confirm the app is authorised to connect to the network. Do this by going to settings > security & privacy > application permissions.
Else, check your service books or get help from your service provider if you still can't connect.

Cannot make BlackBerry world payment

"This purchase cannot be completed. Please select a different payment method"
That's what it said. Been like this for months.
I saw from another post that someone had similar issue. He called his telco. However, I don't have such luxury as nobody here carry BlackBerry anymore and I got my device from abroad. I've searched everywhere and I cannot find any way to reach BlackBerry to fix this.
What can I do????

THIS. IS. RESOLVED.
I called my carrier (T-Mobile) who opened a ticket with Blackberry official support. The Level 1 technicians were unable to resolve the problem, and escalated to Blackberry Level 2. I had to provide them with quite a bit of information, Account #, last 4 digits of CC, billing address, etc, but after some time ( a few days) the Level 2 technicians were able discover the problem and "unblock" my account. Boo-yah! I was told that BB World had auto-blocked my account in an attempt to prevent fraud (although the reason BB World suspected fraud was unclear). Regardless, they unblocked it and I can successfully make payments and purchase apps via BB World again.
For anyone else who has this issue, you must open a ticket with official Blackberry Support. This is not a problem with your credit card or software version. It occurs somewhere in the depths of blackberry's internal systems and cannot be resolved by anybody but official Blackberry support.
No thanks for all the non-help from the so-called community "support team" who have staunchly refused to acknowledge the problem or even attempt to offer a single solution.
I hope this resolution helps others.

I cannot open my world on my bb app world

whenever i open the my world in my bb app world it says "there is an issue with the current session. please log in to continue. error id: 30702". I did the deletion of my bb app world and installing it again but its all the same...

Hello pawee30,
The following article should help regarding the "Error ID: 30702" message you are receiving when attempting to log into your BlackBerry® ID account:
"Unable to login to your BlackBerry ID account" or "Unable to update your BlackBerry ID account information" error occurs on a BlackBerry smartphone running BlackBerry 7 - http://www.blackberry.com/btsc/KB28212
We hope this helps.
Thank you.
-FB
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)!

Unable to open blackberry world in blackberry z10 error ' an error has occurred and blackberry world

I've been receiving this error ever since u tried to back up my files on my windows laptop, and no matter what I do I can't seem to get it to work.
Is there any work around for this error? Or is there any way to reinstall app world using my browser?
thanks for the replies in advance.

What else might cause this behavior, and how can I resolve it?
Outdated permissions on the files from your old computer. Right-click, Properties --> Security --> Advanced, disable Inherit settings from parent folders, chose to copy. After that, delete outdated security keys and assign current ones. You may even need to go so fart as to Take Ownership of some files to correctly restore the new system's default security settings.
Mylenium

Cannot update blackberry world

It is very frustrating. I want to update my Blackberry for the various apps and when asked for my username and password, I key them in and then I'm asked for the username associates with the smartphone which is my email I put my email but it is not recognized never ever ever. I can't use the apps because I can't download them and I don't understand why this wretched thing is not working. I went to my account and my username is my email but still they ask me for the username like I've entered something wrong.
Please fix this because I am at the last drop of my patience

Sure if you're having problem then Contact Vodafone , they can do it for you
Good luck.
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

BLACKBERRY WORLD APP NOT OPENING

I have Z10 and using the GPRS/EDGE network.When i try to open Blackberry World by the icon on the phone,it fails to load and desplays"there is an issue.blackberry world must close now"When i try to connect through the web,it asks for blackberry id.When i enter the id it fails to open and continue to reopen the page for entering blackberry id.I have also tried to open the BBM by its icon on the phone it cant open as well and desplays"no blackberry data exists"

nyahuyet wrote:
How do I show the BlackBerry logo on the top right corner of the homescreen
Make sure you're connected to BlackBerry data services...
First, Reboot: On the side edge volume keys, press and hold down both of the Up and Down volume keys for about 20 seconds, ignoring the initial screenshot message... the screen will go black and reboot.
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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Blackberry World will not open

Hi
I just got a Q10 and I have my Blackberry ID set up and working, all emails confirmations done etc but when I go to open Blackberry World it opens for a second, minimises the screen and then just stays blank. The same thing also happens if I go onto the web and try to access it from there or try to download an App via the internet.
Any ideas?
Thanks

Try this, in your BlackBerryID screen...
Tap Edit.
Tap to uncheck or check the "I do not want to receive..." and that will activate the SUBMIT button.
Tap Submit
You will be asked to enter your password. Do that.
Once that updates, go back to App World and see if it works.
If it still does not, you need to call Vodafone for technical assistance. You may need to ask them to escalate the issue up to BlackBerry for assistance.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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PIN: C0001B7B4 Display/Scan Bar Code
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PIN: C0005A9AA Display/Scan Bar Code

Have been kicked out BlackBerry World

Hello, I'm **bleep** off because I bought every BlackBerry since my first one and since October last year I got a Passport.Since a week BlackBerry World wasn't working, so I tought maybe it's something wrong. Different IP, Reinstallation, Different OS version, it doesn't matter.I have been kicked out BlackBerry World, cannot even open the app get a black screen with the menu button in the left right corner and thats it! Nothing else works, fresh OS installation 10.3.2 and a total wipe after it did not solve the issue. I'm absolutely **bleep** off because of this, with fresh install I cannot use my phone at all.Cannot access BlackBerry World, download my apps or do anything with my phone at all! I even PAY for my custom pin and now you people are kicking me out BBW? Thats INSANE! I want my BBW back or ALL my money for custom IP. If I dont get my BBW back I will just get any other brand and I will never get BlackBerry again, and yes even BES12 will be taken away. P.S. Your twitter support is USELESS those people don't even understand ENGLISH

1.
Restart: With the BlackBerry device POWERED ON, press and hold the upper edge power button about 20-30 seconds, ignore the 3-2-1 timer and hold until the screen goes black and you see the red LED.
and/or
Reboot: With the BlackBerry device POWERED ON, using the side edge volume keys, press and hold down both of the Up and Down volume keys for about 20 seconds, ignoring the initial screenshot message... the screen will go black and reboot. 2. Did you contact your service provider to open a case? Seems BlackBerry Twitter help understood you completely well. Have you done as they suggested?

BlackBerry World Don't Work

Hello,
If Mobile Network is closed and wifi is open; BlackBerry World is working.Some Turkey users have this error.
How can I fix it?
Screen shot is this link.
https://pbs.twimg.com/media/BgSzqHPIgAAZ3JW.png
F.Okan
BBTURK
BlackBerry Turkiye

Exit the Blackberry world.
Go to the music app.
OR
Go ot the Games app. Tap the games tab at the bottom (third tab).
At the right bottom, you will notice three dots. Tap the dots
Tap the option to enter the blackberry world. Wait until the screen is loaded
Swipe right to Enter My World - > My Apps and Games.
Tap the three dots again to check for updates.
Install all the udates and close your App World.
Try accessing the app world in the standard way. Everything must be fixed by now.
Twitter: @ukmight
1. Click on the " Like " button if you find anything helpful posted.
2. If any of the replies in your post has resolved your problem, mark the reply(ies) as " Solution ", so that others can readily view the solution instead of creating another redundant post.

Blackberry world connection error

Good afternoon
I am trying to access blackberry world but get the error 'an error has occurred and blackberry world must close. Try waiting a few minutes and then re-open Blackberry world'.
I have seen several recommendations to turn off wifi but I am not using wifi. This has been going on for about a day, it used to work.
I have tried downloading via my PC but I get the same error
I am using a Q10, software release 10.2.1.2102.
Please help, Thanks
Solved!
Go to Solution.

Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive
2) Reboot
Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. IF this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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BlackBerry World in Iran

Hello,
Will BlackBerry open BlackBerry World (like Apple and Google) in Iran ?
http://www.apple.com/legal/more-resources/gtc.html
OFAC IRANIAN GENERAL LICENSE D
On May 30, 2013, OFAC issued Iranian General License D, authorizing the exportation or reexportation, directly or indirectly, from the United States or by U.S. persons, wherever located, to persons in Iran of "certain services, software, and hardware incident to personal communications". General License D enumerates certain categories allowed to be exported to Iran. Some Apple goods and Apple software fall into these categories. For scope and further details, see General License D and the Annex to General License D, available from OFAC's Iran Sanctions Resource Center at http://www.treasury.gov/resource-center/sanctions/Programs/pages/iran.aspx.
Solved!
Go to Solution.

No one here knows if or when.
This is a user-to-user community support forum. We are not RIM employees, but volunteers who enjoy assisting other users. RIM personnel rarely comment on queries posted here. You would have noticed this in the message upon registration.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
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Cannot open BlackBerry World

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