Cannot Open Creative Cloud desktop
Hi
I installed the newest version of Adobe Creative Cloud on my Mac with Yosemite. I double clicked on the app and an icon of CC showed up in the status bar for a second before it disappeared by itself.
Here is the log
04/24/15 15:03:01:389 | [INFO] | 79772 | ACCC | C3App | ApplicationContext | | C3App | 334922 | ************************* START Adobe Creative Cloud. Version: 2.0.0.74 *************************
04/24/15 15:03:01:393 | [INFO] | 79772 | ACCC | Core | AsyncMessageProcessor | | Core | 334922 | AsyncMessageProcessorMac initialized...
04/24/15 15:03:01:393 | [INFO] | 79772 | ACCC | Core | AsyncMessageProcessor | | Core | 334922 | AsyncMessageProcessorMac Message Queue initialized...
04/24/15 15:03:01:401 | [INFO] | 79772 | ACCC | Core | AppletManager | | Core | 334922 | Loading PIM library from path: /Library/Application Support/Adobe/Adobe Desktop Common/Core/AdobePIM.dylib
04/24/15 15:03:01:403 | [INFO] | 79772 | ACCC | Core | AppletManager | | Core | 334922 | Querying applet database
04/24/15 15:03:01:412 | [INFO] | 79772 | ACCC | Core | AppletManager | | Core | 334922 | Registering Applets...
04/24/15 15:03:01:419 | [INFO] | 79772 | ACCC | Core | AppletManager | | Core | 334922 | Registering Applets...
04/24/15 15:03:01:422 | [INFO] | 79772 | ACCC | Core | AppletManager | | Core | 334922 | Identifying applet relationships...
04/24/15 15:03:01:427 | [INFO] | 79772 | ACCC | Core | AppletManager | | Core | 334922 | Identifying applet relationships...
04/24/15 15:03:01:431 | [INFO] | 79772 | ACCC | Core | Applet | | Core | 334922 | Loading Applet - CmdCntr_CoreExt for InstanceID - CoreInstance
************************* START Adobe Creative Cloud. Version: 2.0.0.74 *************************
04/24/15 15:17:45:681 | [INFO] | 53375 | ACCC | Core | AsyncMessageProcessor | | Core | 350364 | AsyncMessageProcessorMac initialized...
04/24/15 15:17:45:681 | [INFO] | 53375 | ACCC | Core | AsyncMessageProcessor | | Core | 350364 | AsyncMessageProcessorMac Message Queue initialized...
04/24/15 15:17:45:689 | [INFO] | 53375 | ACCC | Core | AppletManager | | Core | 350364 | Loading PIM library from path: /Library/Application Support/Adobe/Adobe Desktop Common/Core/AdobePIM.dylib
04/24/15 15:17:45:691 | [INFO] | 53375 | ACCC | Core | AppletManager | | Core | 350364 | Querying applet database
04/24/15 15:17:45:698 | [INFO] | 53375 | ACCC | Core | AppletManager | | Core | 350364 | Registering Applets...
04/24/15 15:17:45:705 | [INFO] | 53375 | ACCC | Core | AppletManager | | Core | 350364 | Registering Applets...
04/24/15 15:17:45:708 | [INFO] | 53375 | ACCC | Core | AppletManager | | Core | 350364 | Identifying applet relationships...
04/24/15 15:17:45:713 | [INFO] | 53375 | ACCC | Core | AppletManager | | Core | 350364 | Identifying applet relationships...
04/24/15 15:17:45:717 | [INFO] | 53375 | ACCC | Core | Applet | | Core | 350364 | Loading Applet - CmdCntr_CoreExt for InstanceID - CoreInstance
04/24/15 15:17:45:813 | [INFO] | 53375 | ACCC | VulcanWrapper | VulcanInterface | | VulcanWrapper | 350386 | Received RefreshEndPoints callback:
04/24/15 15:17:45:860 | [INFO] | 53375 | ACCC | Core | Applet | | Core | 350364 | Loading Applet - C3Prefs_CoreExt for InstanceID - CoreInstance
04/24/15 15:17:45:863 | [INFO] | 53375 | ACCC | C3PrefsCoreExt | | | C3PrefsCoreExt | 350364 | Initialize called: <?xml version="1.0" encoding="UTF-8" standalone="no"?>
<CommandLineArguments ApplicationID="ACCC" IsServiceInstance="0">
<appletID>C3Prefs_CoreExt</appletID>
<appletVersion>1.0</appletVersion>
<appletInstanceID>CoreInstance</appletInstanceID>
<appletDIR>/Library/Application Support/Adobe/Adobe Desktop Common/CoreExt</appletDIR>
</CommandLineArguments>
04/24/15 15:17:45:863 | [INFO] | 53375 | ACCC | Core | Applet | | Core | 350364 | Loading Applet - LocManager_CoreExt for InstanceID - CoreInstance
04/24/15 15:17:45:865 | [INFO] | 53375 | ACCC | LocalizationManager | | | LocalizationManager | 350364 | LocalizationManager Initialized
04/24/15 15:17:45:866 | [INFO] | 53375 | ACCC | Core | Applet | | Core | 350364 | Loading Applet - Analytics_CoreExt for InstanceID - CoreInstance
04/24/15 15:17:45:867 | [INFO] | 53375 | ACCC | ACE | ACE | | ACE | 350364 | ACE Initialized
04/24/15 15:17:45:868 | [INFO] | 53375 | ACCC | C3PrefsCoreExt | C3PrefsMessageProcessor | | C3PrefsCoreExt | 350364 | Inside GetLocalConfigXmlPath
04/24/15 15:17:45:879 | [WARN] | 53375 | ACCC | C3PrefsCoreExt | | | C3PrefsCoreExt | 350364 | Could not initialize C3Config sig file as XML data
04/24/15 15:17:45:879 | [INFO] | 53375 | ACCC | ACE | | | ACE | 350364 | ETS environment is: 7
04/24/15 15:17:45:880 | [INFO] | 53375 | ACCC | ACE | | | ACE | 350364 | OS Bitness is: 64
04/24/15 15:17:45:937 | [INFO] | 53375 | ACCC | C3App | LocalizationManager | | C3App | 350364 | Dictionary Path: /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app/Contents/Resources/Dictionary/en_US/stringTable.zdct
04/24/15 15:17:45:937 | [INFO] | 53375 | ACCC | C3App | LocalizationManager | | C3App | 350364 | Dictionary reading successful.
04/24/15 15:17:45:949 | [INFO] | 53375 | ACCC | Core | Applet | | Core | 350364 | Loading Applet - HEX_UIX for InstanceID - UIXInstance
04/24/15 15:17:45:961 | [INFO] | 53375 | ACCC | HEX | | | HEX | 350364 | Initialize called: <?xml version="1.0" encoding="UTF-8" standalone="no"?>
<CommandLineArguments ApplicationID="" IsServiceInstance="">
<appletID>HEX_UIX</appletID>
<appletVersion>1.0</appletVersion>
<appletInstanceID>UIXInstance</appletInstanceID>
<appletDIR>/Library/Application Support/Adobe/Adobe Desktop Common/HEX</appletDIR>
</CommandLineArguments>
04/24/15 15:17:45:970 | [INFO] | 53375 | ACCC | Core | Applet | | Core | 350364 | Loading Applet - C3Container_UINative for InstanceID - 45B7FE4B-E78C-4273-8CA2-B3BA3D5464D0
04/24/15 15:17:46:064 | [INFO] | 53375 | ACCC | c3containerUI | UIManager | | c3containerUI | 350364 | CreateView
04/24/15 15:17:46:095 | [INFO] | 53375 | ACCC | c3containerUI | UIManager | | c3containerUI | 350364 | Load UICore & UIMain
04/24/15 15:17:46:095 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Inside LoadBindings
04/24/15 15:17:46:096 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Inside LoadBindings
04/24/15 15:17:46:097 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Inside LoadBindings
04/24/15 15:17:46:097 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Inside loadEventBindings
04/24/15 15:17:46:097 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Return from loadEventBindings: 1
04/24/15 15:17:46:097 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Inside loadPropertyBindings
04/24/15 15:17:46:098 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Inside registerPropertyBindingsWithCore
04/24/15 15:17:46:098 | [WARN] | 53375 | ACCC | Core | CoreCommandHandler | | Core | 350364 | No property specified in RegisterProperties xml data
04/24/15 15:17:46:098 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Return from registerPropertyBindingsWithCore
04/24/15 15:17:46:098 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Return from loadPropertyBindings: 1
04/24/15 15:17:46:099 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Inside LoadBindings
04/24/15 15:17:46:099 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Inside loadEventBindings
04/24/15 15:17:46:099 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Return from loadEventBindings: 1
04/24/15 15:17:46:100 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Inside loadPropertyBindings
04/24/15 15:17:46:100 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Inside registerPropertyBindingsWithCore
04/24/15 15:17:46:100 | [WARN] | 53375 | ACCC | Core | CoreCommandHandler | | Core | 350364 | No property specified in RegisterProperties xml data
04/24/15 15:17:46:100 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Return from registerPropertyBindingsWithCore
04/24/15 15:17:46:100 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Return from loadPropertyBindings: 1
04/24/15 15:17:46:101 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Inside LoadBindings
04/24/15 15:17:46:102 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Inside LoadBindings
04/24/15 15:17:46:102 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Inside LoadBindings
04/24/15 15:17:46:103 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Inside loadEventBindings
04/24/15 15:17:46:103 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Return from loadEventBindings: 1
04/24/15 15:17:46:103 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Inside loadPropertyBindings
04/24/15 15:17:46:104 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | propertyBindings Node not present in XML
04/24/15 15:17:46:104 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Inside registerPropertyBindingsWithCore
04/24/15 15:17:46:104 | [WARN] | 53375 | ACCC | Core | CoreCommandHandler | | Core | 350364 | No property specified in RegisterProperties xml data
04/24/15 15:17:46:104 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Return from registerPropertyBindingsWithCore
04/24/15 15:17:46:104 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Return from loadPropertyBindings: 0
04/24/15 15:17:46:105 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Inside LoadBindings
04/24/15 15:17:46:105 | [INFO] | 53375 | ACCC | HEX | HEX | | HEX | 350364 | Inside LoadBindings
04/24/15 15:17:46:108 | [INFO] | 53375 | ACCC | LocalizationManager | | | LocalizationManager | 350364 | Inside GetLocaleForApplet
04/24/15 15:17:46:113 | [INFO] | 53375 | ACCC | c3containerUI | UIManager | | c3containerUI | 350364 | View Created
04/24/15 15:17:46:119 | [INFO] | 53375 | ACCC | VulcanWrapper | VulcanInterface | | VulcanWrapper | 350386 | Received RefreshEndPoints callback:
04/24/15 15:17:46:131 | [WARN] | 53375 | ACCC | VulcanWrapper | VulcanInterface | | VulcanWrapper | 350379 | Could not get ADCS endpoint, ignoring message !
It just stops here and nothing more
As you had logged in to Root account , follow below steps and check.
1)
Launch Activity Monitor and "Force Quit" all the process related to Adobe like Creative Cloud, CoreSync, AAMupdater, AAMupdater notifier, Adobe Crash demon from Activity monitor.
2)
Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.
(Applications>Utiliites)
Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.
3)
Trash Adobe Creative Cloud from Applications well.
4)
1) Right click on Finder icon and select "Go-ToFolder " option.
2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)
~/library
3)Then navigate to Application Support>Adobe.
Open Adobe folder and trash folders named AAMUpdater and OOBE.
5)
1) Right click on Finder icon and select "Go-To" Folder option.
2) You will get a text box, type-in below command and then hit 'Return' key.
/library
3)Then navigate to Application Support>Adobe.
Open Adobe folder and trash folders named AAMUpdater ,Adobe Application Manager and OOBE.
6)
Click on the below link and download & run Adobe Cleaner tool :
Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .
https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_jcr_content/main-pars/…
7)
Click on the below link and download and install Adobe Application Manager.
http://download.adobe.com/pub/adobe/creativesuite/cc/mac/ApplicationManager8.0_all.dmg
Once the installation is completed , the install box will disappear, '
Then open Applications folder and locate Adobe Application Manager icon and double click on it.
It will start update process and gets update to Creative Cloud desktop app.
Similar Messages
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Cannot install Creative Cloud desktop app. It just freezes at a certain point.
I have a brand new machine running Windows 8.1. I don't know much about specs, so if you need more information on my setup, please tell me where to find it.
I cannot install the Creative Cloud desktop app. It just freezes at a certain point. I had this problem many months ago. I had a chat with someone from Adobe, and they had no clue what it was. I then called in and the phone was basically passed around from person to person trying to figure out what the issue was. They took over my screen, they tried all of the stuff that I read in the forums. Eventually I asked for the highest up person in the office and that person found a workaround that has been working for all these months.
However, now that I tried to update the Creative Cloud desktop app, the update froze around 40-50% each time, so I uninstalled the Creative Cloud desktop app, then tried to reinstall it. Now I have the same problem that I had many months ago where when I double click on CreativeCloudSet-Up, and it says it's downloading, it freezes very early on and just sits there. No error message, just sits there forever until I kill the process. I can't even cancel it properly.
I have very slow internet. I don't know if that has anything to do with it, but I've been downloading all the CC apps directly from the internet, but since I'm paying nearly $60 a month, I'd really like to have the CC desktop app. I'm sick of downloading each update manually off of websites.
I have read every thread, empty or packed full of replies, and none of the suggestions seem to help me. Maybe I don't know what I'm doing, but I really don't think that paying $60 a month should require me to fiddle with a bunch of files and cleaners, etc. I can't believe this problem has not been solved yet.
Could it have something to do with my computer? Or is my internet provider blocking something from Adobe? I have no idea and I'm honestly so frustrated. I come home from work everyday and spend the rest of the night trying to fix this issue, and I'm sick of it. I won't call in again, since it was a disaster last time. I was on the line for over 4 hours, and they still didn't properly solve the problem.
I am 100% desperate and tired of this.Nothing? Is there no solution to my problem? Do I have no other option other than to cancel my subscription? Pirating Adobe's software would cause me a lot less hassle than this, and that's not the way it should be.
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Cannot update Creative Cloud desktop Error Code: 204
I have tried for 5 days to update my Creative Cloud desktop manager, but it only gets 2% into update and fails each time. Message says There seems to be a problem with the file download. For troubleshooting tips, please visit our customer support page.(Error code: 204) Get help
The "Get Help" leads me to adobe forums with other people having this problem with no solutions other than 'Chat with an expert' which I've been trying to find on this site. I don't need tutorials, I've quit the CC desktop app several times, restarted the computer several times, the Preferences option under CC desktop is greyed out and can't access.
I can't update any other adobe product until this nuisance of a CC Desktop can get updated.
Any ideas? Untinstall and reinstall? If I uninstall the CC desktop will it magically break some mystical link with all my other CC 2014 programs?
Thanks in advance.Thanks for the link, Jeff. Even though error code 204 wasn't listed, everything around points to the download being corrupted/stalled/stopped. Was talking with an IT guy here and are exploring our firewall settings and securities. From your link I found the document "Creative Cloud for enterprise - Network Endpoints file" and have forwarded it to our IT dept to review.
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Cannot use Creative Cloud in new Mac after using Migration Assistant
I used Migration Assistant to set up my new Mac (new computer is a Retina MacBookPro; so was old computer). I could not open any of my CC apps. When I open Creative Cloud Desktop App it is completely blank (no tabs for Apps, Fonts, Files, etc. -- No means of installing or updating apps). I uninstalled Creative Cloud and reinstalled (several times) but got the same results. I have also deleted all the Application Folders for CC apps that cam ever with Migration Assistant.
Any ideas?
ThanksMac migration does not always work with Cloud programs
Uninstall... run the Cleaner... Restart your computer... Reinstall
-http://helpx.adobe.com/creative-cloud/help/install-apps.html
-using the cleaner after uninstalling and before reinstalling will usually help
-http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html -
After recovery from backup Creative Cloud Desktop shows spinning blue busy cursor
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Help?After a sysem mis-adventure I had to do a complete reinstallation of the OS (10.9 Mavericks) on my Mac Pro. Now when I open Creative Cloud Desktop I get the window with HOME active and the other selections such as Apps, Files, Fonts etc grayed out. In the middle of the window is a spinning blue busy cursor.
Clearly something needs to be reauthorized but I don't know what that is or how to do it.
Help? -
Problem with creative cloud desktop
hello, forst of all sorry my bad english... i have a problem... i unistalled adobe master collection and now i have cc. i tried to download some programs (photoshop, dreamweaver and lightroom) but when i open creative cloud desktop, there is nothing: only white page.... no login, no programs
On your regular account naviagte to ~/Library/Application Support/Adobe/OOBE/opm.db and trash it. Launch CC desktop, sign in and let us know if the issue still persists.
User Library: http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html.
Regards,
Romit Sinha -
I cannot reinstall the Creative Cloud Desktop Application
Yes, I have checked similar questions!
I have a CC Photography plan and am running Windows 7 Home Premium 64bit.
I wanted to update Lightroom to Lightroom CC from 5.71 but the Creative Cloud App failed to run. I attempted to reinstall it but it fails with error code 50.
I have attempted to remove the app through Windows Control panel which failed and so I downloaded and ran the CC Cleaner app. Creative Cloud app will not install
I have researched this problem on this forum and the Adobe site and believe that I have tried everything over the past week.
To add to my problems, I originally had a standalone version of Lightroom 5 which I considered may be causing a conflict. I have logged out of my account and attempted to re log in and my serial number is not accepted!
I am totally confused. There appears to be several others experiencing similar issues but none of the suggested solutions that I have seen appears to work for me.
Adobes help seems somewhat lacking. Can any users suggest a solution? I have considered a total uninstall and reinstall but am loathe to go down that route blindly.
Can anyone offer a solution please?
This is the relevant content of the Creative Cloud Cleaner.lof fil:
Gen_WWCombined-en_US-20121017_1230
[Sun May 03 15:16:54 2015] Please enter (y) for Yes or (n) for No. ... >>
[Sun May 03 15:16:56 2015] Choose from one of the following options to clean up :
[Sun May 03 15:16:56 2015] 1. All
[Sun May 03 15:16:56 2015] 2. Adobe Flash Player 10.2
[Sun May 03 15:16:56 2015] 3. Creative Cloud 2014 , Creative Cloud & CS6 Products
[Sun May 03 15:16:56 2015] 4. Creative Cloud 2014 only
[Sun May 03 15:16:56 2015] 5. Creative Cloud only
[Sun May 03 15:16:56 2015] 6. CS6 only
[Sun May 03 15:16:56 2015] 7. CS5-CS5.5-CS6
[Sun May 03 15:16:56 2015] 8. CS5-CS5.5
[Sun May 03 15:16:56 2015] 9. CS3, CS4
[Sun May 03 15:16:56 2015] 10. Adobe Id credentials
[Sun May 03 15:16:56 2015] 11. Quit
[Sun May 03 15:16:56 2015] Choice :>
[Sun May 03 15:17:02 2015] User selected: Creative Cloud 2014 only
[Sun May 03 15:17:02 2015] Executed the command : call copy /Y "C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db" "C:\Program Files (x86)\Common Files\Adobe\backup20150503T151702\pdb.db"
[Sun May 03 15:17:02 2015] Executed the command : call copy /Y "C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db" "C:\Program Files (x86)\Common Files\Adobe\backup20150503T151702\Media_db.db"
[Sun May 03 15:17:02 2015] Opened DB connection with path: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Sun May 03 15:17:02 2015] Opened DB connection with path: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Sun May 03 15:17:02 2015] List of products installed on this machine
[Sun May 03 15:17:02 2015] Listing products for cleanup:
[Sun May 03 15:17:02 2015] 2. {D7A4F897-B20A-42D0-862D-CB5F6DB7391D} Adobe Photoshop CC 2014 Core
[Sun May 03 15:17:02 2015] 3. {8048A5DF-8A70-5BE1-954B-E0FDE1BD0D0D} Adobe Lightroom
[Sun May 03 15:17:02 2015] Please enter the option number of the product you wish to remove; enter (q) to quit ... >>
[Sun May 03 15:17:05 2015] response 1
[Sun May 03 15:17:05 2015] The following product will be removed: Adobe Creative Cloud Desktop
[Sun May 03 15:17:05 2015] The following Product has been selected for removal : Adobe Creative Cloud Desktop
Please confirm that you want to remove the selected product from Installer Database .
[Sun May 03 15:17:05 2015] Type (y) to confirm and remove or (n) to quit ... >>
[Sun May 03 15:17:08 2015] Please wait for Adobe Creative Cloud Cleaner Tool to finish........
[Sun May 03 15:17:08 2015] OSVersion : 64-bit
[Sun May 03 15:17:08 2015] Deleting registry root:HKLM key:Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Run value:Adobe Creative Cloud
[Sun May 03 15:17:08 2015] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')
[Sun May 03 15:17:08 2015] Deleting registry root:HKLM key:Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Run value:AdobeCEPServiceManager
[Sun May 03 15:17:08 2015] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')
[Sun May 03 15:17:08 2015] Deleting registry root:HKLM key:Software\Wow6432Node\Adobe\CSXS.4 value:SmsManifestBaseURL
[Sun May 03 15:17:08 2015] Exception during deleting key : (2, 'RegOpenKeyEx', 'The system cannot find the file specified.')
[Sun May 03 15:17:08 2015] Deleting registry root:HKLM key:Software\Wow6432Node\Adobe\CSXS.4 value:SmsUpdateCheckInterval
[Sun May 03 15:17:08 2015] Exception during deleting key : (2, 'RegOpenKeyEx', 'The system cannot find the file specified.')
[Sun May 03 15:17:08 2015] Deleting registry root:HKLM key:Software\Wow6432Node\Adobe\CSXS.4 value:LogLevel
[Sun May 03 15:17:08 2015] Exception during deleting key : (2, 'RegOpenKeyEx', 'The system cannot find the file specified.')
[Sun May 03 15:17:08 2015] Deleting registry root:HKLM key:Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Creative Cloud
[Sun May 03 15:17:08 2015] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')
[Sun May 03 15:17:08 2015] Deleting registry root:HKCR key:AAM
[Sun May 03 15:17:08 2015] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')
[Sun May 03 15:17:08 2015] Deleting registry root:HKCR key:AdobeAAMDetect.AdobeAAMDetect
[Sun May 03 15:17:08 2015] Deleting registry root:HKCR key:AdobeAAMDetect.AdobeAAMDetect.1
[Sun May 03 15:17:08 2015] Deleting registry root:HKCR key:AdobeAAMDetect.AdobeAAMDetect.2
[Sun May 03 15:17:08 2015] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')
[Sun May 03 15:17:08 2015] ACC shortcut was not found C:\Users\Public\Desktop\Adobe Creative Cloud.lnk
[Sun May 03 15:17:08 2015] ACC shortcut was not found C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Creative Cloud.lnk
[Sun May 03 15:17:08 2015] CoreSync custom hook not found
[Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
[Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
[Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
[Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
[Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
[Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
[Sun May 03 15:17:08 2015] Retry deleting the folder since folder still exists
[Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
[Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
[Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
[Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
[Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
[Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
[Sun May 03 15:17:08 2015] Some files could not be cleaned up. Please try closing your internet/web browser, and rerun the Cleaner Tool to complete your clean-up.
[Sun May 03 15:17:08 2015] Action : Created the C:\Program Files (x86)\Common Files\Adobe\backup20150503T151702 folder as backup of PDB and MediaDB for this session.
[Sun May 03 15:17:08 2015] LOG FILE SAVED TO: C:\Users\Bob\AppData\Local\Temp\Adobe Creative Cloud Cleaner Tool.log
[Sun May 03 15:17:08 2015] Adobe Creative Cloud Cleaner Tool completed successfully
[Sun May 03 15:17:08 2015]
[Sun May 03 15:17:08 2015] *-*-*-*-*-*- ::START:: - SUMMARY OF Warnings -*-*-*-*-*-*
[Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
[Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
[Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
[Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
[Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
[Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
[Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
[Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
[Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
[Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
[Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
[Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
[Sun May 03 15:17:08 2015] *-*-*-*-*-*- :: END :: - SUMMARY OF Warnings -*-*-*-*-*-*
[Sun May 03 15:17:08 2015] ---------------------------------------------------------
[Sun May 03 15:17:08 2015] *=*=*=*=*=*=*=*=* :: End Session :: *=*=*=*=*=*=*=*=*=*=*
[Sun May 03 15:17:08 2015] ---------------------------------------------------------kglad,
Thanks for the suggestion but I have attempted this many times to no avail. As I said in my original post, "I have researched this problem on this forum and the Adobe site and believe that I have tried everything over the past week."
It is very late here (I am in Greece). I will have a further attempt in the morning. The windows machine is hut down. Thanks for your help.
Bob -
Apps tab of Creative Cloud desktop helper constantly displays "Download error. press retry or contact customer support". As well as reloading, I've also quit CC desktop helper, restarted computer, checked network settings, relogged in. Cannot download any new apps or updates. please help.
System: Mac OSX 10.9.4. 3.4ghz intel core i7, 8gb ramHello,
Adobe has brought these new links in this matter:
Troubleshoot Creative Cloud download and install issues and
App doesn’t open; progress wheel spins continually
Please have a look there. If necessary and for further questions click through http://helpx.adobe.com/contact.html and if "open" please use chat, I had the best experiences. I quote from Preran: The chat button is activated as soon as there is an agent available to help.
Good luck!
Hans-Günter -
I recently installed all the of CC 2014 applications and noticed that in Photoshop CC 2014, when I choose the "Browse in Bridge" menu option it doesn't launch Bridge at all. Instead it opens the Creative Cloud desktop application window instead. I have the latest version of Bridge installed as well. If I have Bridge running, the menu option also just opens the CC window and doesn't bring Bridge to the front either. I have PS installed on both a Mac (10.9.3) and Windows (8.1) and the behaviour is the same.
I only Run windows and my install of CC 2014 works correctly and launches Bridge CC. Bridge CC was also updated to launch CC 2014 and not CC 14.2.1.
Hers is my Photoshop CC 2014 help>System info... You may want to compare your windows systems CC 2014 info to it.
Adobe Photoshop Version: 2014.0.0 20140508.r.58 2014/05/08:23:59:59 x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:13, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 12
Logical processor count: 24
Processor speed: 1995 MHz
Built-in memory: 40886 MB
Free memory: 35170 MB
Memory available to Photoshop: 37118 MB
Memory used by Photoshop: 90 %
3D Multitone Printing: Disabled.
Touch Gestures: Disabled.
Windows 2x UI: Disabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Huge
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
Display: 2
Display Bounds: top=0, left=-1360, bottom=768, right=0
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
glgpu[0].GLVersion="3.0"
glgpu[0].GLMemoryMB=2048
glgpu[0].GLName="Quadro 4000/PCIe/SSE2"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLVendorID=4318
glgpu[0].GLDriverVersion="9.18.13.3311"
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="Quadro 4000/PCIe/SSE2"
glgpu[0].GLRendererID=1757
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um"
glgpu[0].GLDriverDate="20140429000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.40 NVIDIA via Cg compiler"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[6553 6]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[2048]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.1"
clgpu[0].CLDeviceVersion="1.1 CUDA"
clgpu[0].CLMemoryMB=2048
clgpu[0].CLName="Quadro 4000"
clgpu[0].CLVendor="NVIDIA Corporation"
clgpu[0].CLVendorID=4318
clgpu[0].CLDriverVersion="333.11"
clgpu[0].CUDASupported=1
clgpu[0].CUDAVersion="6.0.1"
clgpu[0].CLBandwidth=7.49454e+010
clgpu[0].CLCompute=184.394
License Type: Subscription
Serial number: 96040035116912554961
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2014\
Temporary file path: C:\Users\JOHNJM~1\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
F:\, 465.2G, 143.7G free
C:\, 224.2G, 105.4G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Plug-ins\
Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2014/04/14-23:42:44 79.554120 79.554120
adbeape.dll Adobe APE 2013/02/04-09:52:32 0.1160850 0.1160850
AdbePM.dll PatchMatch 2014/04/23-10:46:55 79.554276 79.554276
AdobeLinguistic.dll Adobe Linguisitc Library 8.0.0
AdobeOwl.dll Adobe Owl 2014/03/05-14:49:37 5.0.33 79.552883
AdobePDFL.dll PDFL 2014/03/04-00:39:42 79.510482 79.510482
AdobePIP.dll Adobe Product Improvement Program 7.2.1.3399
AdobeXMP.dll Adobe XMP Core 2014/01/13-19:44:00 79.155772 79.155772
AdobeXMPFiles.dll Adobe XMP Files 2014/01/13-19:44:00 79.155772 79.155772
AdobeXMPScript.dll Adobe XMP Script 2014/01/13-19:44:00 79.155772 79.155772
adobe_caps.dll Adobe CAPS 8,0,0,7
AGM.dll AGM 2014/04/14-23:42:44 79.554120 79.554120
ahclient.dll AdobeHelp Dynamic Link Library 1,8,0,31
amtlib.dll AMTLib (64 Bit) 8.0.0.45 BuildVersion: 8.0; BuildDate: Fri Mar 28 2014 20:28:30) 1.000000
ARE.dll ARE 2014/04/14-23:42:44 79.554120 79.554120
AXE8SharedExpat.dll AXE8SharedExpat 2013/12/20-21:40:29 79.551013 79.551013
AXEDOMCore.dll AXEDOMCore 2013/12/20-21:40:29 79.551013 79.551013
Bib.dll BIB 2014/04/14-23:42:44 79.554120 79.554120
BIBUtils.dll BIBUtils 2014/04/14-23:42:44 79.554120 79.554120
boost_date_time.dll photoshopdva 8.0.0
boost_signals.dll photoshopdva 8.0.0
boost_system.dll photoshopdva 8.0.0
boost_threads.dll photoshopdva 8.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT 2.2.6.32411 2.2.6.32411
CITThreading.dll Adobe CITThreading 2.2.6.32411 2.2.6.32411
CoolType.dll CoolType 2014/04/14-23:42:44 79.554120 79.554120
dvaaudiodevice.dll photoshopdva 8.0.0
dvacore.dll photoshopdva 8.0.0
dvamarshal.dll photoshopdva 8.0.0
dvamediatypes.dll photoshopdva 8.0.0
dvametadata.dll photoshopdva 8.0.0
dvametadataapi.dll photoshopdva 8.0.0
dvametadataui.dll photoshopdva 8.0.0
dvaplayer.dll photoshopdva 8.0.0
dvatransport.dll photoshopdva 8.0.0
dvaui.dll photoshopdva 8.0.0
dvaunittesting.dll photoshopdva 8.0.0
dynamiclink.dll photoshopdva 8.0.0
ExtendScript.dll ExtendScript 2014/01/21-23:58:55 79.551519 79.551519
icucnv40.dll International Components for Unicode 2013/02/25-15:59:15 Build gtlib_4.0.19090
icudt40.dll International Components for Unicode 2013/02/25-15:59:15 Build gtlib_4.0.19090
imslib.dll IMSLib DLL 7.0.0.145
JP2KLib.dll JP2KLib 2014/03/12-08:53:44 79.252744 79.252744
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
LogSession.dll LogSession 7.2.1.3399
mediacoreif.dll photoshopdva 8.0.0
MPS.dll MPS 2014/03/25-23:41:34 79.553444 79.553444
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CC 2014 15.0
Plugin.dll Adobe Photoshop CC 2014 15.0
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 5.0.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 5.0.0.74
PSArt.dll Adobe Photoshop CC 2014 15.0
PSViews.dll Adobe Photoshop CC 2014 15.0
SCCore.dll ScCore 2014/01/21-23:58:55 79.551519 79.551519
ScriptUIFlex.dll ScriptUIFlex 2014/01/20-22:42:05 79.550992 79.550992
svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
tbb.dll Intel(R) Threading Building Blocks for Windows 4, 2, 2013, 1114
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 4, 2, 2013, 1114
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
updaternotifications.dll Adobe Updater Notifications Library 7.0.1.102 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 7.0.1.102
VulcanControl.dll Vulcan Application Control Library 5.0.0.82
VulcanMessage5.dll Vulcan Message Library 5.0.0.82
WRServices.dll WRServices Fri Mar 07 2014 15:33:10 Build 0.20204 0.20204
wu3d.dll U3D Writer 9.3.0.113
Required plug-ins:
3D Studio 15.0 (2014.0.0 x001)
Accented Edges 15.0
Adaptive Wide Angle 15.0
Angled Strokes 15.0
Average 15.0 (2014.0.0 x001)
Bas Relief 15.0
BMP 15.0
Camera Raw 8.5
Camera Raw Filter 8.5
Chalk & Charcoal 15.0
Charcoal 15.0
Chrome 15.0
Cineon 15.0 (2014.0.0 x001)
Clouds 15.0 (2014.0.0 x001)
Collada 15.0 (2014.0.0 x001)
Color Halftone 15.0
Colored Pencil 15.0
CompuServe GIF 15.0
Conté Crayon 15.0
Craquelure 15.0
Crop and Straighten Photos 15.0 (2014.0.0 x001)
Crop and Straighten Photos Filter 15.0
Crosshatch 15.0
Crystallize 15.0
Cutout 15.0
Dark Strokes 15.0
De-Interlace 15.0
Dicom 15.0
Difference Clouds 15.0 (2014.0.0 x001)
Diffuse Glow 15.0
Displace 15.0
Dry Brush 15.0
Eazel Acquire 15.0 (2014.0.0 x001)
Embed Watermark 4.0
Entropy 15.0 (2014.0.0 x001)
Export Color Lookup NO VERSION
Extrude 15.0
FastCore Routines 15.0 (2014.0.0 x001)
Fibers 15.0
Film Grain 15.0
Filter Gallery 15.0
Flash 3D 15.0 (2014.0.0 x001)
Fresco 15.0
Glass 15.0
Glowing Edges 15.0
Google Earth 4 15.0 (2014.0.0 x001)
Grain 15.0
Graphic Pen 15.0
Halftone Pattern 15.0
HDRMergeUI 15.0
IFF Format 15.0
Ink Outlines 15.0
JPEG 2000 15.0
Kurtosis 15.0 (2014.0.0 x001)
Lens Blur 15.0
Lens Correction 15.0
Lens Flare 15.0
Liquify 15.0
Matlab Operation 15.0 (2014.0.0 x001)
Maximum 15.0 (2014.0.0 x001)
Mean 15.0 (2014.0.0 x001)
Measurement Core 15.0 (2014.0.0 x001)
Median 15.0 (2014.0.0 x001)
Mezzotint 15.0
Minimum 15.0 (2014.0.0 x001)
MMXCore Routines 15.0 (2014.0.0 x001)
Mosaic Tiles 15.0
Multiprocessor Support 15.0 (2014.0.0 x001)
Neon Glow 15.0
Note Paper 15.0
NTSC Colors 15.0 (2014.0.0 x001)
Ocean Ripple 15.0
OpenEXR 15.0
Paint Daubs 15.0
Palette Knife 15.0
Patchwork 15.0
Paths to Illustrator 15.0
PCX 15.0 (2014.0.0 x001)
Photocopy 15.0
Photoshop 3D Engine 15.0 (2014.0.0 x001)
Photoshop Touch 14.0
Picture Package Filter 15.0 (2014.0.0 x001)
Pinch 15.0
Pixar 15.0 (2014.0.0 x001)
Plaster 15.0
Plastic Wrap 15.0
PNG 15.0
Pointillize 15.0
Polar Coordinates 15.0
Portable Bit Map 15.0 (2014.0.0 x001)
Poster Edges 15.0
Radial Blur 15.0
Radiance 15.0 (2014.0.0 x001)
Range 15.0 (2014.0.0 x001)
Read Watermark 4.0
Render Color Lookup Grid NO VERSION
Reticulation 15.0
Ripple 15.0
Rough Pastels 15.0
Save for Web 15.0
ScriptingSupport 15.0
Shake Reduction 15.0
Shear 15.0
Skewness 15.0 (2014.0.0 x001)
Smart Blur 15.0
Smudge Stick 15.0
Solarize 15.0 (2014.0.0 x001)
Spatter 15.0
Spherize 15.0
Sponge 15.0
Sprayed Strokes 15.0
Stained Glass 15.0
Stamp 15.0
Standard Deviation 15.0 (2014.0.0 x001)
STL 15.0 (2014.0.0 x001)
Sumi-e 15.0
Summation 15.0 (2014.0.0 x001)
Targa 15.0
Texturizer 15.0
Tiles 15.0
Torn Edges 15.0
Twirl 15.0
Underpainting 15.0
Vanishing Point 15.0
Variance 15.0 (2014.0.0 x001)
Water Paper 15.0
Watercolor 15.0
Wave 15.0
Wavefront|OBJ 15.0 (2014.0.0 x001)
WIA Support 15.0 (2014.0.0 x001)
Wind 15.0
Wireless Bitmap 15.0 (2014.0.0 x001)
ZigZag 15.0
Optional and third party plug-ins:
CUR (Windows Cursor) NO VERSION
GREYCstoration NO VERSION
ICO (Windows Icon) NO VERSION
Reduce Noise 7.0.0.0
ScriptListener 13.0
StarFilter Pro 3 3.0.3.0
SuperPNG 2.0
Plug-ins that failed to load: NONE
Flash:
Adobe Kuler
Installed TWAIN devices: NONE -
Creative Cloud desktop app opens but is blank.
Creative Cloud desktop app opens but is blank.
Here's what I see..
Nothing shows up.
Tried to uninstall, with intention of reinstalling but when I used the uninstaller a popup notice says that it is uninstalled but with errors. No more detailed info of errors either.
Please advise.
Thank you.
-JJSign in, activation, or connection errors | CS5.5 and later
Mylenium -
Creative cloud desktop opens but does nothing remains empty
When i tried to use creative cloud desktop it opens and the icon remains in grey the config menu is log out, open in new window, help
thats all it does after opening a loading gif appears for several seconds and then disapears but nothing happens remains empty
i have tried the obvious uninstall - install usign the adobe uninstallers and got the removal successfull, downloaded the latest version
of the C.C.Desktop and same problem i am on mac OS 10.7.5Hi there,
Welcome to the forums!
Please rename OOBE Folder from the following location
Mac OS X : Macintosh HD>Library>Applciation support>Adobe>OOBE
After renaming the OOBE folder please uninstall Adobe creative cloud from the cleaner tool and re-installed the product from from www.creative.adobe.com/apps
PS: Please uninstall Creative cloud connection if you see in Cleaner tool.
Ankit -
When I open Muse, I get a message that a new update is available. When I hit install it just closes and nothing happens. Then I got a message I needed Adobe Creative Cloud App to resolve the issue. I downloaded a copy of Creative Cloud desktop but it says that my Muse is up to date. It was last updated in May but you have a new update today and it will not update. I thought maybe I am not suppose to have the Creative Cloud update because all I have is the individual app Muse and the photography program. So I uninstalled the CC desktop. Then when I open Muse it says I need the CC desktop to help with the update. So I get stopped either way. Now I also had a Pre-Release Muse on my computer and I don't know if that complicated things. Please advise.
All future installs/updates of Muse (and most other Adobe apps) are through the Creative Cloud desktop app. Thus you do need to have it installed.
Are you on Windows or Mac? What OS version? -
Why can't I open my Creative Cloud desktop?
Why can't I open my Creative Cloud desktop?
Hi Brenda,
Welcome to the Community!
Are you getting an error message while opening? What operating system you have?
To start please check these links: http://helpx.adobe.com/photoshop/kb/cc-applications-crash-immediately-launch.html & http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
Thanks!
Ankit -
I downloaded Premiere through the creative cloud desktop app but i can´t open or find premiere on my computer
if mac, check your applications>adobe>premiere pro folder.
if win, check you program files>adobe>premiere pro directory. -
Register Applications photoshop CC Lightroom 300 baht per month Creative Cloud desktop install and load the program into Lightroom down normally open normally, but the work load photoshop program installed. Open access Like we use it to fill a 30-day trial version, serial no.
1) WHAT if I juse JUST ONE Adobe program pretty often?
They have a single use subscription for $20/mo. Similar to upgrading extended version every 1.5 years.
2) WHAT if I created projects like 2 months ago and I didn't use Photoshop for a full month. Who assures us that with the CC series the projects are opened with the old CS ones?Or don't use it every day?
Same problem if you own it. If upgrade price is $400 every 1.5 year that is same as $16/month. You can choose not to update and version will be same as when you last used it.
3) WHAT if I don't use Adobe 24/7? and 5) Making an day-based subscription?? Same problem if you own it. If upgrade price is $400 every 1.5 year that is same as $16/month.
4) Adobe, do you think to be the only one making these softwares?
Competition is always a factor in market.
6) After all this mess, you discriminate Europeans, too?
Taxes charged by Governments and municipalities are not controlled by Adobe.
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