Cannot open Desktop Software after intsallation

Hi,
I've downloaded the latest desktop software for pc users, gone through the installation process and the installation finishes etc.
When I double-click on icon, I get error box with the following wording in it:
Application has generated an exception that could not be handled.
Process ID=0x670 (1648), Thread ID=0x524 (1316).
Click OK to terminate the application
Click CANCEL to debug the application
When I click CANCEL I get the following:
No registered JIT debugger was specified.
So I then opened the zip download and did a "repair" and that didn't fix this problem, the same errors come up.
Can you please help?
This is with the latest version of software, downloaded today!

I'm running on Windows XP - I've tried unzipping the download with 7-Zip and I get the same errors!
I've uninstalled, downloaded the file over and over and I really don't seem to be getting anywhere....
Any help would be lovely!

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