Cannot open document (Error: INF) / Session is closed (Error: INF )

SAP BO XI3.1
last time I face this one but suddenly disappear during testing, now we once again face this issue. As all users are member of group 'EveryOne' if we add any user membership to administrator group / master group this error resolved for this user.but that is not proper solutions, so far i m unable to find the rights which is lacking to all user for these report which are available in each user infoview and causing these errors while viewing.
Open Document error message:
While viewing Web Intelligence reports
[Session is closed (Error: INF )|http://yfrog.com/0cwebirightsp|Session is closed (Error: INF )]
While viewing Desktop Intelligence reports
[Cannot open document (Error: INF )|http://yfrog.com/mjdeskirightsp|Cannot open document (Error: INF )]

You might need to give read rights to the folder and category this report belongs to???
If the problem is fixed when the user who is viweing is an administrator, this means there is insufficient privileges for the other users.

Similar Messages

Cannot open document (Error: INF)

We have migrated reports from version Business Objects 6.5.1 to Business Objects XI 3.1 SP2. We have been receiving sporadic 'Cannot open document (Error: INF)' now and again whenever you open Desktop Intelligence reports using Infoview. Have any other users come across this issue using BOXI 3.1 SP2. I do not believe that this issue occurred on SP1.
This error is very frustrating.
I have browsed various forums and implemented changes which have had no effect whatsoever including the SAP Marketplace.
We are also receiving SetPrompts Failed errors. When a report is opened in Infoview and you refresh a report, a blank dialog appears with a red cross. if you refresh the report again then the SetPrompts Failed error appears. I have evene made changes according to article 1364437 based on this error and this has not resolved the issue.
Regards
Dipendra

We're on BOXI3.1 SP2 aswell and we have had the same sporadic issue - Cannot open document for Deski reports. This is causing some serious concern amongst our users over system stability.
You can recreate the situation by shutting down the InputFileRepository server and you get the same message. I've noticed that when this happens there is a mesage in the fcproc log file 'm_repFileMgr.Download failed'
My theory is that there may be some congestion in linking between the desktopintelligence server and the inputfilerepository. In addition, we had some logging on the fileserver and at the time of the error there was no mention of the report that failed or any error. We contacted SAP about this but did not get a satisfactory response. There were some heavily utilised DESKi reports which we managed to convert to Webi to take the load off and we also dropped the timeout to 20 minutes (not brilliant but it did mean that if we got the message the users wouldn't have to wait too long before it was resolved in case they couldn't get hold of IT).
I also upped the parameter for Maximum Retries for File Access in case it was having problems getting the file.
The result of this was that the error appeared to go away... until yesterday!!!
Any further insights welcome.

"Cannot open document. (Error: INF) Deski docs in WEBI not opening

Our users are receiving the following error within WEBI when oppening DESKI documents. "Cannot open document. (Error: INF). WEBI files open fine, DESKI files do not.
I want to break something.
Any ideas? Many thanks

We are also having the same issue - personal (i.e. my favorite) Webi documents saved prior to today cause the error: Value Cannot be Null (Error:INF). New Webi documents or documents in the corporate repository are functioning properly.
Any ideas on how to fix issue is greatly appreciated.
Thank you

Itunes document manager pro will not open a document with .cwk extension. It will catch the document then error message states that it cannot open document. Can anyone tell me what Im doing wrong?

Itunes document manager pro will not open a document with .cwk extension. It will catch the document then error message states that it cannot open document. Can anyone tell me what Im doing wrong?

Forgive my ignorance but I have never hear of iTunes Document Manager Pro. If you mean Document Manager Pro, i was able to find that. Back to your problem, have you tried opening one of those files in the iOS iWorks apps? Form the quick read that I did about this, .cwk files can be opened by Pages, Numbers or Keynote, depending on what type of document that it is and those files can be read by Document Manager Pro, after properly saving them. I don't see that you can go directly from the .cwk file in Document Manager Pro without converting them first.
I took a very quick look at the app, so I may be a missing something about its capability.

Session is Closed error in BOXI 3.1 SP2

We have a user who is attempting to run a report in Infoview. When they try to run the report an error message appears.
Session is Closed Error: INF . Checked the user access, they have view on demand access. Appear to have proper access to refresh, export, etc for webi reports.
Has anyone gotten this error and found a way to resolve it?

last time I face this one but suddenly disappear during testing, now we once again face this issue. As all users are member of group 'EveryOne' if we add any user membership to administrator group / master group this error resolved for this user.but that is not proper solutions, so far i m unable to find the rights which is lacking to all user for these report which are available in each user infoview and causing these errors while viewing.
While viewing Desktop Intelligence reports
http://yfrog.com/mjdeskirightsp
Open Document: Cannot open document (Error: INF )
While viewing Web Intelligence reports
http://yfrog.com/0cwebirightsp
Open Document: Session is closed (Error: INF )

Cannot open the file due to an unknown error. (FRM0007)

When open deski document in 3-tier mode, the following error is showed"
"Cannot open the file due to an unknown error. (FRM0007)"
-It happens for all deski documents
-It works ok when opening in 2-tier mode.
-It happens on some specific userID.
-It happens on tow computers
The following is log that may be helpful.
<busobj_2812_xxx>
2009/03/02 01:33:38.468|==| |X|
2812|3592|}|||||||||||||||_BOGeneralDataManager::DoRealRefresh: 0.015
2009/03/02 01:33:38.468|==| |X|
2812|3592|}|||||||||||||||_BOGeneralDataManager::DoRealRefresh: 0.015
2009/03/02 01:33:38.468|==| |X|
2812|3592|}|||||||||||||||_BOGeneralDataManager::AutomaticRefresh: 0.015

Hi Emily,
It seems to be windows profile related issue could you please try to delete the user preferences under the registries for which you are getting the issue for the particular users.
Note: The following resolution involves editing the registry. Using the Registry Editor incorrectly can cause serious problems that may require you to reinstall the Microsoft Windows operating system. Use the Registry Editor at your own risk. It is strongly recommended that you make a backup copy of the registry files before you edit the registry.For information on how to edit the registry key, view the 'Changing Keys and Values' online Help topic in the Registry Editor (Regedit.exe).
1. Go to start programs->run->RegEdit.
2. Then go to HKEY_CURRENT_USER< Software< BusinessObjects<Suite 11.5<Business Objects.
3. Select the user preferences and delete the same.
Regards,
Sarbhjeet Kaur

Error"Cannot open the file due to an unknown error. (FRM0007)" in XI3.0

When open deski document in 3-tier mode, the following error is showed"
"Cannot open the file due to an unknown error. (FRM0007)"
-It happens for all deski documents
-It works ok when opening in 2-tier mode.
-It happens on two computers
-It happens on some specific userID,and only happens when two deski are opened, one is open by specific userA,the the other is opened by userB or both are opened by userA
it is、
　DeskI - opened by UserA
　DeskI - opened by UserA
or、
　DeskI - opened by UserA　
DeskI - opened by UserB
The following is log that may be helpful.
2009/03/02 01:33:38.468|==| |X|
2812|3592|}|||||||||||||||_BOGeneralDataManager::DoRealRefresh: 0.015
2009/03/02 01:33:38.468|==| |X|
2812|3592|}|||||||||||||||_BOGeneralDataManager::DoRealRefresh: 0.015
2009/03/02 01:33:38.468|==| |X|
2812|3592|}|||||||||||||||_BOGeneralDataManager::AutomaticRefresh: 0.015

Hi Emily,
Following solution might help you to resolve the issue.
1.You create your Deski report.
2.Save as the report (with or without 'Save for all users'- makes little difference at his stage).
3.Export the document to the repository.
4.Save as the report once again with the option 'Save for all users'(overwrite the copy that already exists on the local machine).
5.Log into Info view and delete the report.
6.Log back into Desktop Intelligence and try to open the report.
Regards,
Sarbhjeet Kaur

Having installed an upgrade for Photoshop Elements 13, I cannot open the application. I get an error message saying "Adobe Photoshop Elements Editor cannot be opened because of a problem. Check with the developer to make sure Adobe Photoshop Elements Edit

Having installed an upgrade for Photoshop Elements 13, I cannot open the application. I get an error message saying "Adobe Photoshop Elements Editor cannot be opened because of a problem. Check with the developer to make sure Adobe Photoshop Elements Editor works with this version of OS X. You may need to reinstall the application. Be sure to install any available updates for the application and OS X".
I have since uninstalled and reinstalled the app, but get the same error message.

Which version of OS X do you have? It's not clear from your post whether "installed an upgrade" means you just installed PSE 13 as an upgrade or you installed an update to PSE 13, like ACR 9 or 13.1. Please clarify.

Cannot open document because Office keeps trying to sign in to Office 365 with the wrong account

Problem: I cannot open Office documents from SharePoint on Office 365 because Office tries to sign in with my Microsoft account instead of my Office 365-account.
History
When we started the project, I did not have an Office 365-account yet for the organization I was working for. To get temporary access to SharePoint a colleague invited me on my Microsoft Account to gain access to SharePoint. This worked fine and I
was able to access SharePoint. A few days later I received my official Office 365 account, so I also got e-mail etc. Because I now have an official Office 365 account, we removed my Microsoft Account from SharePoint. So now I only have access to SharePoint
with my Office 365 account.
The problem is that I can no longer open documents in Office. In the web version everything works fine, but if I want to open a document in for example Word, it says the document cannot be opened. Sometimes it shows a screen which says "Something
went wrong". If I click through to go back to the website, it show me that it tried to login with my Microsoft Account and that this account does not have access to the site. It suggests to sign out and login with a different account, but this leads to
a page that does not exist. I cannot figure out how to make Word use my Office 365 account.
What I have already tried
-Remove all my browser history and temporary files
-Add Office 365 as a connected service in Office. I can sign-in with my Office 365 account and the location is added, but I still cannot open documents.
-Tried a different pc. But because Office syncs al my settings, I got the same problem on all my pc’s.
-Removed all my Windows credentials via the credential manager in the control panel. If I also remove the credentials for my Microsoft Account, Office cannot sign in anymore. At this point, if I try to access SharePoint, it asks me for my credentials
and I have access to the documents. However, if I restore my Microsoft Account in Office again by entering my password, the problem is back.
-As a work around I can add my Office 365 account as a separate Office account. I have access then, but it is really annoying because every time I want to open a document, I have to open Word, switch accounts, close Word and open the document. It is
not capable of automatically selecting the account to use.
Conclusion and question
I have also worked with other Office 365 organizations which I can easily add to the connected services in Office and they work fine. So somehow Office has linked my Microsoft Account to this organization of Office 365 and it refuses to use the correct
account. Does anybody know how to unlink my Microsoft Account from this Office 365 organization so that I can use the correct account?

Try these steps from the source linked below:
Stop connecting to a connected account
You can stop connecting to a connected email account in Outlook Web App by removing the connection.
In Outlook Web App, click Settings >
Options > Account > Connected accounts.
Under Account Name, select the account you want to stop connecting to.
Click Delete to remove the connection.
Click Yes in the dialog box to confirm that you want to stop connecting to the account.
http://office.microsoft.com/en-us/support/connected-accounts-HA102836325.aspx

I have a problem when updated the new release of iphoto version(11 jun 2012). After that I cannot open any photo libraries and program is error.

I have a problem when updated the new release of iphoto version(11 jun 2012). After that I cannot open any photo libraries and program is error. I must to force quit iphoto window. There are any fixed bug update.

If you have no photos:
Hold down the option (or alt) key key and launch iPhoto. From the resulting menu select 'Create Library' and start.
Regards
TD

CANNOT OPEN DOCUMENTS ON T/X

Yesterday I tried to soft reset my T/X in order to operate my wireless keyboard. After successful soft reset, I cannot open documents (all other applications open without any problems). I get/go to the page to reset time and date (normal procedure via owners manual) but everytime I touch the screen for documents, I get the palm reset process (like I am stuck in a "do loop").
I tried to hot sync this morning to remedy the problem but to no avail. I still have the problem of the soft reset "do loop"
What do I need to do in order to get my T/X to allow me to open documents?
I use Windows XP Pro on my home computer if that matters
v/r
Don
Post relates to: Palm TX

Hello Don, I'd suggest you reinstall the files for Docs To Go onto your TX. Open the desktop version of the program on your computer, and look for Tools/Options/Reinstall Handheld files. (It's in that general area - I don't have a computer in front of me with DTG installed).
Next HotSync will install clean copies of the DTG files. See if you can then open the program withour resetting.
WyreNut
I am a Volunteer here, not employed by HP.
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错误"Cannot open the file due to an unknown error. (FRM0007)"

在XI3.0,当打开3层deski的时候，得到下面的错误
"Cannot open the file due to an unknown error. (FRM0007)"
-所有的deski文件都打不开
-用2层deski打开没有问题
-发生在某些特定的UserID上
-目前在两台终端机上发生
下面是进行拖拽部分的log文件，或许有帮助
<busobj_2812_xxx>
2009/03/02 01:33:38.468|==| |X|
2812|3592|}|||||||||||||||_BOGeneralDataManager::DoRealRefresh: 0.015
2009/03/02 01:33:38.468|==| |X|
2812|3592|}|||||||||||||||_BOGeneralDataManager::DoRealRefresh: 0.015
2009/03/02 01:33:38.468|==| |X|
2812|3592|}|||||||||||||||_BOGeneralDataManager::AutomaticRefresh: 0.015
Edited by: Emily Yang on Mar 20, 2009 2:08 AM

尝试一下如下操作：
1.在有问题的DeskI客户端打开注册表编辑器，开始菜单->运行->RegEdit
2.到HKEY_CURRENT_USER< Software< BusinessObjects<Suite 11.5<Business Objects下
3.选择user preferences并删除

Cannot open CS6 Bridge. Always the same ERROR: Bridge has a problem and cannot read the cache

Cannot open CS6 Bridge. Always the same ERROR: Bridge has a problem and cannot read the cache

Try this. This is for CS6 but substitue CC and Bridge 6.
~library/caches/Adobe/Bridge CS6 and inhere should be 2 files:
Adobe Bridge Plug-in Cache
and the folder called Cache. Inhere should be 4 folders called '254', '1024', 'data' and 'full'
All those folders carry the content of the respective quality of the thumbs and preview as well as 100 % cache and Bridge database.
Any way, Since you have not used Bridge you have no relevant amount of cache and I would suggest you quit both PS and Bridge and manual delete both the items (plug in and folder called cache at the end of the Bridge CS6 path mentioned above.
(both files will refresh itself after a restart of Bridge).
To be on the save side also visit in same user library the folder Preferences and look for the file called "com.adobe.bridge5.plist" (yes it is Bridge 5 that comes with CS6, all Adobe apps have their own version number and they are presented in the same Suite version. CS6 has PS version 13 and Bridge version 5 )
also drag this file to the trash.
Then hold down option key (alt) while starting Bridge and this should give you the option to reset the preferences as mentioned earlier in this thread.
Choose reset prefs and try again.

I cannot open files - they come up with an error opening this file - access denied. Help!

All my adobe files are now the same - they will not open at all - access denied with no reason other than an error! Help!

Hi - Strangely enough the files opened the very next time I tried! It
must be my fickle computer! My Adobe is quite new so I do not think it is
outdated.
Thanks for the reply anyway - I will plough on.
Cheers -Patti
In a message dated 01/04/2015 09:57:13 GMT Daylight Time,
[email protected] writes:
You have been mentioned
by Anubha Goel
(https://forums.adobe.com/people/Anubha+Goel?et=notification.mention) in Re: I cannot open files - they come up with an error
opening this file - access denied. Help! in Adobe Community - _View Anubha
Goel's reference to you_
(https://forums.adobe.com/message/7394775?et=notification.mention#7394775)

Cannot open documents in "PAGES" app since updating software. can anyone help???????

cannot open documents in "PAGES" app since upgrading from original ipad 3 software to 7.1.2. can anyone offer suggestions please?

Generally, you are more likely to get an answer if you post in the iWork for iOS forum at
https://discussions.apple.com/community/app_store/iwork_for_ios
 Cheers, Tom

Cannot open document (Error: INF) / Session is closed (Error: INF )

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