Cannot open document (Error: INF)

We have migrated reports from version Business Objects 6.5.1 to Business Objects XI 3.1 SP2. We have been receiving sporadic 'Cannot open document (Error: INF)' now and again whenever you open Desktop Intelligence reports using Infoview. Have any other users come across this issue using BOXI 3.1 SP2. I do not believe that this issue occurred on SP1.
This error is very frustrating.
I have browsed various forums and implemented changes which have had no effect whatsoever including the SAP Marketplace.
We are also receiving SetPrompts Failed errors. When a report is opened in Infoview and you refresh a report, a blank dialog appears with a red cross. if you refresh the report again then the SetPrompts Failed error appears. I have evene made changes according to article 1364437 based on this error and this has not resolved the issue.
Regards
Dipendra

We're on BOXI3.1 SP2 aswell and we have had the same sporadic issue - Cannot open document for Deski reports. This is causing some serious concern amongst our users over system stability.
You can recreate the situation by shutting down the InputFileRepository server and you get the same message. I've noticed that when this happens there is a mesage in the fcproc log file 'm_repFileMgr.Download failed'
My theory is that there may be some congestion in linking between the desktopintelligence server and the inputfilerepository. In addition, we had some logging on the fileserver and at the time of the error there was no mention of the report that failed or any error. We contacted SAP about this but did not get a satisfactory response. There were some heavily utilised DESKi reports which we managed to convert to Webi to take the load off and we also dropped the timeout to 20 minutes (not brilliant but it did mean that if we got the message the users wouldn't have to wait too long before it was resolved in case they couldn't get hold of IT).
I also upped the parameter for Maximum Retries for File Access in case it was having problems getting the file.
The result of this was that the error appeared to go away... until yesterday!!!
Any further insights welcome.

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Cannot open document (Error: INF) / Session is closed (Error: INF )

SAP BO XI3.1
last time I face this one but suddenly disappear during testing, now we once again face this issue. As all users are member of group 'EveryOne' if we add any user membership to administrator group / master group this error resolved for this user.but that is not proper solutions, so far i m unable to find the rights which is lacking to all user for these report which are available in each user infoview and causing these errors while viewing.
Open Document error message:
While viewing Web Intelligence reports
[Session is closed (Error: INF )|http://yfrog.com/0cwebirightsp|Session is closed (Error: INF )]
While viewing Desktop Intelligence reports
[Cannot open document (Error: INF )|http://yfrog.com/mjdeskirightsp|Cannot open document (Error: INF )]

You might need to give read rights to the folder and category this report belongs to???
If the problem is fixed when the user who is viweing is an administrator, this means there is insufficient privileges for the other users.

Getting "Cannot open document: error during import (DX0005" on DESKI report

These reports use free-hand SQL and universe-based data providers. I'm thinking that a permission isn't set properly that is interfering w/ the import of the universe at execution time - any ideas where that might be?
We use BObj XIr2 SP4
Edited by: Jim Chickering on Aug 27, 2008 4:42 PM

Hello Jim,
Please post this query to the [BusinessObjects Desktop Intelligence |SAP BusinessObjects Desktop Intelligence; forum:
That forum is monitored by qualified technicians and you will get a faster response there.
Also, all BusinessObjects Desktop Intelligence queries remain in one place and thus can be easily searched in one place.
Thanks a lot,
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"Cannot open document. (Error: INF) Deski docs in WEBI not opening

Our users are receiving the following error within WEBI when oppening DESKI documents. "Cannot open document. (Error: INF). WEBI files open fine, DESKI files do not.
I want to break something.
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We are also having the same issue - personal (i.e. my favorite) Webi documents saved prior to today cause the error: Value Cannot be Null (Error:INF). New Webi documents or documents in the corporate repository are functioning properly.
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Itunes document manager pro will not open a document with .cwk extension. It will catch the document then error message states that it cannot open document. Can anyone tell me what Im doing wrong?

Itunes document manager pro will not open a document with .cwk extension. It will catch the document then error message states that it cannot open document. Can anyone tell me what Im doing wrong?

Forgive my ignorance but I have never hear of iTunes Document Manager Pro. If you mean Document Manager Pro, i was able to find that. Back to your problem, have you tried opening one of those files in the iOS iWorks apps? Form the quick read that I did about this, .cwk files can be opened by Pages, Numbers or Keynote, depending on what type of document that it is and those files can be read by Document Manager Pro, after properly saving them. I don't see that you can go directly from the .cwk file in Document Manager Pro without converting them first.
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Cannot Open File error - tried what I know

I have received the dreaded Cannot Open File error. Usually I can manage to recover the file by deleting the lock file or recovering from a backup. This time, nothing is working.
I've searched the forum, and while many people have this issue I cannot find a solution.
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Thanks!

Hi,
Have you checked this article for steps to recover a project from Cache. (Adobe Captivate Cache Projects folder from My Documents)
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Cannot open document because Office keeps trying to sign in to Office 365 with the wrong account

Problem: I cannot open Office documents from SharePoint on Office 365 because Office tries to sign in with my Microsoft account instead of my Office 365-account.
History
When we started the project, I did not have an Office 365-account yet for the organization I was working for. To get temporary access to SharePoint a colleague invited me on my Microsoft Account to gain access to SharePoint. This worked fine and I
was able to access SharePoint. A few days later I received my official Office 365 account, so I also got e-mail etc. Because I now have an official Office 365 account, we removed my Microsoft Account from SharePoint. So now I only have access to SharePoint
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What I have already tried
-Remove all my browser history and temporary files
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-Tried a different pc. But because Office syncs al my settings, I got the same problem on all my pc’s.
-Removed all my Windows credentials via the credential manager in the control panel. If I also remove the credentials for my Microsoft Account, Office cannot sign in anymore. At this point, if I try to access SharePoint, it asks me for my credentials
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Conclusion and question
I have also worked with other Office 365 organizations which I can easily add to the connected services in Office and they work fine. So somehow Office has linked my Microsoft Account to this organization of Office 365 and it refuses to use the correct
account. Does anybody know how to unlink my Microsoft Account from this Office 365 organization so that I can use the correct account?

Try these steps from the source linked below:
Stop connecting to a connected account
You can stop connecting to a connected email account in Outlook Web App by removing the connection.
In Outlook Web App, click Settings >
Options > Account > Connected accounts.
Under Account Name, select the account you want to stop connecting to.
Click Delete to remove the connection.
Click Yes in the dialog box to confirm that you want to stop connecting to the account.
http://office.microsoft.com/en-us/support/connected-accounts-HA102836325.aspx

"cannot open display" error meaning

I'm trying to get dwm running for a while now, and when I try to run it, it says "cannot open display". Then I thought, ok, maybe i have to install an X server, so I got Xorg, installed it, removed dwm and then recompiled it, but I got the same error. Then I thought that maybe I didn't have the right configurations (even though I never bothered config.h or config.mk), so I got gnome (hoping that it would auto-configure itself) so that I can test if it's something with dwm or some other problem with the system. When I tried to start gnome, I got the "cannot open display" error, again (my keyboard will never forgive me for what I did when I saw that).
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Last edited by imv (2012-04-01 15:02:00)

@lifeafter2am I read that, xorg_server and xorg_apps were already installed, since I installed xorg (as in, the whole xorg package). xinit, startx ~/.xinitrc and /etc/X11/xinit/xinitrc , all files/programs mentioned in the wiki, ar missing, though, perhaps it's a hint of some sort
@istbrad212 the video card driver was already installed
Sorry for the slow responses, I have to constantly reboot in order to try everything.

CANNOT OPEN DOCUMENTS ON T/X

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Hello Don, I'd suggest you reinstall the files for Docs To Go onto your TX. Open the desktop version of the program on your computer, and look for Tools/Options/Reinstall Handheld files. (It's in that general area - I don't have a computer in front of me with DTG installed).
Next HotSync will install clean copies of the DTG files. See if you can then open the program withour resetting.
WyreNut
I am a Volunteer here, not employed by HP.
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Cannot open documents in "PAGES" app since updating software. can anyone help???????

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Cannot open document from iCloud anymore

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On the iPhone I cannot open it either.
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Hi,
Based on the error message, I recommend to verify the things below:
1. Check the permission of your account on the documents and the library.
2. Check if the library has set the Information Rights Management(IRM).
Please go to the library settings > Information Rights Management under Permissions for Management.
https://support.office.microsoft.com/en-us/article/Apply-Information-Rights-Management-to-a-list-or-library-3bdb5c4e-94fc-4741-b02f-4e7cc3c54aa1?CorrelationId=77e3484e-beb9-4d73-9e06-90bea5206f0d&ui=en-US&rs=en-US&ad=US
3. Does this issue occur with all the libraries and documents in the site? Please add your account as site collection administrator and then check the results.
Thanks,
Victoria
Forum Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Victoria Xia
TechNet Community Support

Cannot open document from SharePoint site

Hi All,
Randomly, I got this error when I trying to open a document from SharePoint sites like 'https://sharepoint.partners.extranet.***.com/'. When issue happend, all document cannot be opened from this
site. Here is the Error message snapshot:
'sorry, we cannot open 'https://..... ' because the server isn't responding'
Notes:
1) The issue only happend to this site and it's children sites.
2) If you click the button 'Try Again', the issue will be fixed, but later (several hours/days), the same issue happend again.
3) When issue happenend, other accounts can still open the files. The same account can open docs as well from other machines. But the issue is not related to this account and this machine because I can repro the issue from other machines.
The issue happend more than 1 year, if you can share something insight that will very helpful. Thank you!

Hi,
Please add the URL of the SharePoint site to the list of trusted sites in your browser and check if that helps.
Cheers,
Daniel
Daniel Bugday
Microsoft Community Answerer, Member of Microsoft Extended Expert Team, MCT, MCTS/MCPD SharePoint 2007/2010, SQL MCDBA, MCSE
Blog: SharePoint By Bugday
Contact:
Please remember to mark your question as "answered" if this solves your problem

Cannot open document from library or mapped drive.

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Current SharePoint 2013 version: 15.0.4571.1502
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Non-OAuth request. IsAuthenticated=True, UserIdentityName=0#.w|ccc_nt\xxxxx, ClaimsCount=83
Site=/
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    at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
    at System.Web.UI.Page.ProcessRequest()
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    at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
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    at System.Web.HttpApplication.PipelineStepManager.ResumeSteps(Exception error)
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    at System.Web.Hosting.UnsafeIISMethods.MgdIndicateCompletion(IntPtr pHandler, RequestNotificationStatus& notificationStatus)
    at System.Web.Hosting.PipelineRuntime.ProcessRequestNotificationHelper(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags)
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Spent 0 ms to bind 7106053 byte file stream
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Hi,
Based on the error message, I recommend to verify the things below:
1. Check the permission of your account on the documents and the library.
2. Check if the library has set the Information Rights Management(IRM).
Please go to the library settings > Information Rights Management under Permissions for Management.
https://support.office.microsoft.com/en-us/article/Apply-Information-Rights-Management-to-a-list-or-library-3bdb5c4e-94fc-4741-b02f-4e7cc3c54aa1?CorrelationId=77e3484e-beb9-4d73-9e06-90bea5206f0d&ui=en-US&rs=en-US&ad=US
3. Does this issue occur with all the libraries and documents in the site? Please add your account as site collection administrator and then check the results.
Thanks,
Victoria
Forum Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Victoria Xia
TechNet Community Support

Office 2013 cannot open documents from SharePoint 2007 with IE 11.

Hei
One of my client cannot open word documents (office 2013) from SharePoint 2007 with IE11.
Are there any compatibility issues among Office 2013/SharePoint 2007/Internet Explorer 11?
Thanks in advance.

Hi
Did you receive any error message when you try to open the documents?
We recommend you start your Internet Explorer in compatibality mode, and follow the advice in the article below:
http://blogs.technet.com/b/asiasupp/archive/2011/06/13/error-message-quot-your-client-does-not-support-opening-this-list-with-windows-explorer-quot-when-you-try-to-quot-open-with-explorer-quot-on-a-sharepoint-document-library-in-office-365-site.aspx
In addition here's a thread for your reference:
http://social.technet.microsoft.com/Forums/en-US/3cbe6b22-e307-485b-a1af-1699cdf5ba86/office-2013-applications-are-not-able-to-open-sharepoint-2007
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Tylor Wang
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
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Flash5.5 "failed to open document" error message

Yesterday I worked on two files both worked fine. I saved my work and a backup. This morning I got the dreadful message "failed to open document" followed by the path to the file. The output panel gave me this message:
The following JavaScript error(s) occurred:
In file "/Users/lucilarios/Library/Application Support/Adobe/Flash CS5.5/en_US/Configuration/Javascript/ObjectFindAndSelect.jsfl":
Cannot find file /Users/lucilarios/Desktop/Trabajo_Macondo3/ProjectAlgebra09/TutorialsAlgebra/Integers/Law sOfAddition/NewProject/AssocLawAdd.fla.
The info on the file size shows 0 bites
Both the file and its backup were corrupted.
Are there compatibility issues betweenAdobe CS5.5 Programs and Mac OX Lion? Lion has crashed my computer several times and other programs like Photoshop and Adobe Bridge have also misbehaved. Has anybody experienced any issues with Lion and Flash?

Hi ,
I'm sorry for the inconvience . We are actively working on with customers in resolving this issue .
Please help us answer the following question below so we can reproduce this issue and provide some solution .
About      the location where .fla file is being saved
To a local drive? (eg. hard drive, SSD drive, USB key,       SD card, opened as email attachment, opened from a zip archive, etc)
…or over a network? (eg. shared Windows folder across       Active Directory network, SMB share between OSX machines, symbolic       link/junction points to path) If so, do they have full file permissions       to write to that folder?
The      .fla file before corruption/crash
Reproducible from a new document?
File history. eg. originally created in CS4, saved in       CS5 and re-saved in CS5.5
3. Where was the backup copy saved ?
4. Did flash crash y'day while you were saving your Fla file ?
Can you please email me your corrupt fla as well as any previous version of a working backup copy if any to [email protected] .
Thanks
Sukhbir
Flash Authoring

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