Cannot open document from library or mapped drive.

When attempting to open a document from a SharePoint library the document hangs cannot open. If I open the library in explorer view I see the file but when trying to open it also hangs.   When I try to download a copy I do get a correlation id
which I can find in the logs.  
Current SharePoint 2013 version: 15.0.4571.1502
Current SQL server: 11.0.5058
Log output:
Name=Request (GET:http://dmdbsp:80/it/DB/_layouts/15/download.aspx?SourceUrl=%2Fit%2FDB%2FPublic%20Documents%2FHosting%20Services%2FSQL%20Server%202005%20Installation%2Edocx&FldUrl=&Source=http%3A%2F%2Fdmdbsp%2Fit%2FDB%2FPublic%2520Documents%2FForms%2FAllItems%2Easpx%3FRootFolder%3D%252Fit%252FDB%252FPublic%2520Documents%252FHosting%2520Services%26FolderCTID%3D0x012000EA6B71785500594EBB4FF7FBDCB0BF3E%26View%3D%257BA53719D8%252D0DAB%252D443D%252D9201%252DC147F6DC1DAF%257D%26InitialTabId%3DRibbon%252ERead%26VisibilityContext%3DWSSTabPersistence)
Non-OAuth request. IsAuthenticated=True, UserIdentityName=0#.w|ccc_nt\xxxxx, ClaimsCount=83
Site=/
SPShareByLinkHandler.Initialize : Not a ShareByLink request - missing access token
Download.OnLoad : This is not a ShareByLink request. Ensure user is authenticated and download the file.
UserAgent not available, file operations may not be optimized.
    at Microsoft.SharePoint.SPFileStreamManager.CreateCobaltStreamContainer(SPFileStreamStore spfs, ILockBytes ilb, Boolean copyOnFirstWrite, Boolean disposeIlb)
    at Microsoft.SharePoint.SPFileStreamManager.SetInputLockBytes(SPFileInfo& fileInfo, SqlSession session, PrefetchResult prefetchResult)
    at Microsoft.SharePoint.CoordinatedStreamBuffer.SPCoordinatedStreamBufferFactory.CreateFromDocumentRowset(Guid databaseId, SqlSession session, SPFileStreamManager spfstm, Object[] metadataRow, SPRowset contentRowset, SPDocumentBindRequest&
dbreq, SPDocumentBindResults& dbres)
    at Microsoft.SharePoint.SPSqlClient.GetDocumentContentRow(Int32 rowOrd, Object ospFileStmMgr, SPDocumentBindRequest& dbreq, SPDocumentBindResults& dbres)
    at Microsoft.SharePoint.Library.SPRequestInternalClass.GetFileAsStream(String bstrUrl, String bstrWebRelativeUrl, Boolean bHonorLevel, Byte iLevel, OpenBinaryFlags grfob, String bstrEtagNotMatch, Object punkSPFileMgr, Boolean bHonorCustomIrm,
IrmProtectionParams fileIrmSettings, UInt32& pdwVirusCheckStatus, String& pVirusCheckMessage, String& pEtagNew, String& pContentTagNew, SPFileInfo& pFileProps)
    at Microsoft.SharePoint.Library.SPRequestInternalClass.GetFileAsStream(String bstrUrl, String bstrWebRelativeUrl, Boolean bHonorLevel, Byte iLevel, OpenBinaryFlags grfob, String bstrEtagNotMatch, Object punkSPFileMgr, Boolean bHonorCustomIrm,
IrmProtectionParams fileIrmSettings, UInt32& pdwVirusCheckStatus, String& pVirusCheckMessage, String& pEtagNew, String& pContentTagNew, SPFileInfo& pFileProps)
    at Microsoft.SharePoint.Library.SPRequest.GetFileAsStream(String bstrUrl, String bstrWebRelativeUrl, Boolean bHonorLevel, Byte iLevel, OpenBinaryFlags grfob, String bstrEtagNotMatch, Object punkSPFileMgr, Boolean bHonorCustomIrm, IrmProtectionParams
fileIrmSettings, UInt32& pdwVirusCheckStatus, String& pVirusCheckMessage, String& pEtagNew, String& pContentTagNew, SPFileInfo& pFileProps)
    at Microsoft.SharePoint.SPFile.GetFileStream(SPWeb web, String fileUrl, Boolean honorLevel, SPFileLevel level, OpenBinaryFlags openOptions, String etagNotMatch, SPFileStreamManager spMgr, SPFileRightsManagementSettings rightsManagementSettings,
Boolean throwOnVirusFound, SPVirusCheckStatus& virusCheckStatus, String& virusCheckMessage, String& etagNew, String& contentTagNew, SPFileInfo& fileprops)
    at Microsoft.SharePoint.SPFile.GetFileStream(OpenBinaryFlags openOptions, String etagNotMatch, String& etagNew, String& contentTagNew)
    at Microsoft.SharePoint.SPFile.OpenBinaryStream(SPOpenBinaryOptions openOptions, String etagNotMatch, String& etagNew)
    at Microsoft.SharePoint.ApplicationPages.Download.WriteFileInternal(String sourceUrl, SPFile file)
    at Microsoft.SharePoint.ApplicationPages.Download.OnLoad(EventArgs e)
    at System.Web.UI.Control.LoadRecursive()
    at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
    at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
    at System.Web.UI.Page.ProcessRequest()
    at System.Web.UI.Page.ProcessRequest(HttpContext context)
    at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
    at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
    at System.Web.HttpApplication.PipelineStepManager.ResumeSteps(Exception error)
    at System.Web.HttpApplication.BeginProcessRequestNotification(HttpContext context, AsyncCallback cb)
    at System.Web.HttpRuntime.ProcessRequestNotificationPrivate(IIS7WorkerRequest wr, HttpContext context)
    at System.Web.Hosting.PipelineRuntime.ProcessRequestNotificationHelper(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags)
    at System.Web.Hosting.PipelineRuntime.ProcessRequestNotification(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags)
    at System.Web.Hosting.UnsafeIISMethods.MgdIndicateCompletion(IntPtr pHandler, RequestNotificationStatus& notificationStatus)
    at System.Web.Hosting.UnsafeIISMethods.MgdIndicateCompletion(IntPtr pHandler, RequestNotificationStatus& notificationStatus)
    at System.Web.Hosting.PipelineRuntime.ProcessRequestNotificationHelper(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags)
    at System.Web.Hosting.PipelineRuntime.ProcessRequestNotification(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags)
Spent 0 ms to bind 7106053 byte file stream
UserAgent not available, file operations may not be optimized.
    at Microsoft.SharePoint.SPFileStreamManager.CreateCobaltStreamContainer(SPFileStreamStore spfs, ILockBytes ilb, Boolean copyOnFirstWrite, Boolean disposeIlb)
    at Microsoft.SharePoint.SPFileStreamManager.SetInputLockBytes(SPFileInfo& fileInfo, SqlSession session, PrefetchResult prefetchResult)
    at Microsoft.SharePoint.CoordinatedStreamBuffer.SPCoordinatedStreamBufferFactory.CreateFromDocumentRowset(Guid databaseId, SqlSession session, SPFileStreamManager spfstm, Object[] metadataRow, SPRowset contentRowset, SPDocumentBindRequest&
dbreq, SPDocumentBindResults& dbres)
    at Microsoft.SharePoint.SPSqlClient.GetDocumentContentRow(Int32 rowOrd, Object ospFileStmMgr, SPDocumentBindRequest& dbreq, SPDocumentBindResults& dbres)
    at Microsoft.SharePoint.Library.SPRequestInternalClass.GetFileAsStream(String bstrUrl, String bstrWebRelativeUrl, Boolean bHonorLevel, Byte iLevel, OpenBinaryFlags grfob, String bstrEtagNotMatch, Object punkSPFileMgr, Boolean bHonorCustomIrm,
IrmProtectionParams fileIrmSettings, UInt32& pdwVirusCheckStatus, String& pVirusCheckMessage, String& pEtagNew, String& pContentTagNew, SPFileInfo& pFileProps)
    at Microsoft.SharePoint.Library.SPRequestInternalClass.GetFileAsStream(String bstrUrl, String bstrWebRelativeUrl, Boolean bHonorLevel, Byte iLevel, OpenBinaryFlags grfob, String bstrEtagNotMatch, Object punkSPFileMgr, Boolean bHonorCustomIrm,
IrmProtectionParams fileIrmSettings, UInt32& pdwVirusCheckStatus, String& pVirusCheckMessage, String& pEtagNew, String& pContentTagNew, SPFileInfo& pFileProps)
    at Microsoft.SharePoint.Library.SPRequest.GetFileAsStream(String bstrUrl, String bstrWebRelativeUrl, Boolean bHonorLevel, Byte iLevel, OpenBinaryFlags grfob, String bstrEtagNotMatch, Object punkSPFileMgr, Boolean bHonorCustomIrm, IrmProtectionParams
fileIrmSettings, UInt32& pdwVirusCheckStatus, String& pVirusCheckMessage, String& pEtagNew, String& pContentTagNew, SPFileInfo& pFileProps)
    at Microsoft.SharePoint.SPFile.GetFileStream(SPWeb web, String fileUrl, Boolean honorLevel, SPFileLevel level, OpenBinaryFlags openOptions, String etagNotMatch, SPFileStreamManager spMgr, SPFileRightsManagementSettings rightsManagementSettings,
Boolean throwOnVirusFound, SPVirusCheckStatus& virusCheckStatus, String& virusCheckMessage, String& etagNew, String& contentTagNew, SPFileInfo& fileprops)
    at Microsoft.SharePoint.SPFile.GetFileStream(OpenBinaryFlags openOptions, String etagNotMatch, String& etagNew, String& contentTagNew)
    at Microsoft.SharePoint.SPFile.OpenBinaryStream(SPOpenBinaryOptions openOptions, String etagNotMatch, String& etagNew)
    at Microsoft.SharePoint.ApplicationPages.Download.WriteFileInternal(String sourceUrl, SPFile file)
    at Microsoft.SharePoint.ApplicationPages.Download.OnLoad(EventArgs e)
    at System.Web.UI.Control.LoadRecursive()
    at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
    at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
    at System.Web.UI.Page.ProcessRequest()
    at System.Web.UI.Page.ProcessRequest(HttpContext context)
    at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
    at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
    at System.Web.HttpApplication.PipelineStepManager.ResumeSteps(Exception error)
    at System.Web.HttpApplication.BeginProcessRequestNotification(HttpContext context, AsyncCallback cb)
    at System.Web.HttpRuntime.ProcessRequestNotificationPrivate(IIS7WorkerRequest wr, HttpContext context)
    at System.Web.Hosting.PipelineRuntime.ProcessRequestNotificationHelper(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags)
    at System.Web.Hosting.PipelineRuntime.ProcessRequestNotification(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags)
    at System.Web.Hosting.UnsafeIISMethods.MgdIndicateCompletion(IntPtr pHandler, RequestNotificationStatus& notificationStatus)
    at System.Web.Hosting.UnsafeIISMethods.MgdIndicateCompletion(IntPtr pHandler, RequestNotificationStatus& notificationStatus)
    at System.Web.Hosting.PipelineRuntime.ProcessRequestNotificationHelper(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags)
    at System.Web.Hosting.PipelineRuntime.ProcessRequestNotification(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags)

Hi,
Based on the error message, I recommend to verify the things below:
1.  Check the permission of your account on the documents and the library.
2.  Check if the library has set the Information Rights Management(IRM).
Please go to the library settings > Information Rights Management under Permissions for Management.
https://support.office.microsoft.com/en-us/article/Apply-Information-Rights-Management-to-a-list-or-library-3bdb5c4e-94fc-4741-b02f-4e7cc3c54aa1?CorrelationId=77e3484e-beb9-4d73-9e06-90bea5206f0d&ui=en-US&rs=en-US&ad=US
3.  Does this issue occur with all the libraries and documents in the site? Please add your account as site collection administrator and then check the results.
Thanks,
Victoria
Forum Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Victoria Xia
TechNet Community Support

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    I tried to hot sync this morning to remedy the problem but to no avail. I still have the problem of the soft reset "do loop"
    What do I need to do in order to get my T/X to allow me to open documents?
    I use Windows XP Pro on my home computer if that matters
    v/r
    Don
    Post relates to: Palm TX

    Hello Don, I'd suggest you reinstall the files for Docs To Go onto your TX.  Open the desktop version of the program on your computer, and look for Tools/Options/Reinstall Handheld files.  (It's in that general area - I don't have a computer in front of me with DTG installed).
    Next HotSync will install clean copies of the DTG files.  See if you can then open the program withour resetting.
    WyreNut
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