Cannot open document from SharePoint site

Question

Hi All,
Randomly, I got this error when I trying to open a document from SharePoint sites like 'https://sharepoint.partners.extranet.***.com/'. When issue happend, all document cannot be opened from this
site. Here is the Error message snapshot:
'sorry, we cannot open 'https://..... ' because the server isn't responding'
Notes:
1) The issue only happend to this site and it's children sites.
2) If you click the button 'Try Again', the issue will be fixed, but later (several hours/days), the same issue happend again.
3) When issue happenend, other accounts can still open the files. The same account can open docs as well from other machines. But the issue is not related to this account and this machine because I can repro the issue from other machines.
The issue happend more than 1 year, if you can share something insight that will very helpful. Thank you!

Answer 1

Hi,
Please add the URL of the SharePoint site to the list of trusted sites in your browser and check if that helps.
Cheers,
Daniel
Daniel Bugday
Microsoft Community Answerer, Member of Microsoft Extended Expert Team, MCT, MCTS/MCPD SharePoint 2007/2010, SQL MCDBA, MCSE
Blog: SharePoint By Bugday
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