Cannot open e book

I am trying to open some e books I have purchased and I get an error message saying that the machine cannot do that operation. Does anyone know what to do?

Alisha,
You'll need to open a support case, and provide a lot more detail.
To open a Digital Editions 1.5 Technical Support case, please use the contact links at http://www.adobe.com/support/digitaleditions.
Regards,
Bentley Wolfe
Senior Support Engineer, Flash/Flash Player/Digital Editions
Adobe

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