Cannot open e-mail with new computer

newcomputer with window 7.installed firefox. firefox windows shows my e-mail user name and password, but when i click on sign-in box, nothing happens.
also i cannot set up bookmark as i did on XP prior computer

Hi headcrash and welcome.
I think we'll need to take a closer look at this for you. Can you drop me an email with the details. You'll find the "contact us" form in the about me section of my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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I cannot open pdf in my new computer in the internet. Help please

I cannot open pdf in my new computer in the internet. I have Windows 8 and Internet Explorer 11. All it does is open up a blank page with a white x in a black square. How can I fix this?

Hi Pat..When I tried to run Fix It the computer pops up a screen that says this trouble shooter does not apply to this computer .The article refers to Internet Explorer 10 and Im running Internet Explorer 11. I did try to see it it would fix my problem but the registry entry does not exist on my computer (HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\TabProcGrowth) I can get as far as HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer but I dont have the option to choose Main. I only have the option to choose New Window which does not open up when clicked. Internet Explorer also has no value. Is there anything else I should try?

Cannot sync ipad Air with new computer running windows 8

With new computer (HP Envy 27) running with windows 8, I have the latest iTunes installed, and successfully transferred my itunes library (books, music, TV programs, podcasts etc) to the new computer. I've tried multiple times to sync my iPad Air with no success. Only the Podcasts and Apps have been synched. No TV programs, and only a few music albums and books came across, despite the fact I selected the albums and books to synch individually. Can anyone help please?

Since you are able to sync some content and not all, I would first unsync (uncheck the box and hit apply) for a category (lets say books), then go back and re-sync (check the box again) and select just one item that did not sync before. If it syncs then you know it's not the content.
If it doesn't sync, then you will have to do a little more testing to see what it is, like trying to sync from a new library or new user.
Also, verify in itunes what's on the iPad by showing the sidebar and clicking the arrow next to the iPad on that sidebar. You can see what has made it onto the iPad. If its on the iPad there, but not showing up in the proper place on the iPad's screen (like books in iBooks) then you will need to troubleshoot the device up to maybe even restoring it as new.

Cannot open RAW file with new camera

I just purchased a Nikon D610 that I use to shoot RAW files. When I inserted the SDHC card in my Mac, I got a message that "Photoshop cannot open this file. If you are attempting to open a raw file from a digital camera, make sure you have the latest Camera Raw update installed via Help>Updates..." This is the first time I've had this problem. With my former Nikon D600, the RAW files opened right away with no problems. I installed Adobe Camera Raw 6.7 and DNG Convertor 8.6, but it still doesn't work.

I've got some good news and some bad news.
The bad news is the D610 is supported in Camera Raw but you need a minimum of version 8.3 for it to work out-of-the-box. I know CC works with updates; I believe CS6 does too w/ updates. If you have anything earlier than that you need to upgrade.
The good news is that the D610 is supported in DNG Converter since version 8.3 but I don't know why it's not working for you. What's happening when you go to convert? Same error message?

Cannot Sync iPhone 4 with New Computer

I replaced my computer with a new one (Win 7 - although I believe the OS is irrelevant)
I moved my iTunes library to the new computer using Home Share. But, when I connect my iPhone 4 to the new computer, I cannot move music, podcasts, etc. between the iTunes library and the iPhone (in either direction). When I click the option to manage music files manually, I get a message saying the iPhone can only sync to one computer and I need to erase and sync the iPhone in order for it to sync to this computer.
I followed instructions in other threads here, including:
- authorize this computer
- transfer purchases from the iPhone to iTunes
- reset warnings on iPhone thru the device pane in iTunes
- backed up the iPhone
I allowed the erase and sync, then restored from the backup.
All of my files and data (email, apps, and related data, etc.) are there except none of my music, podcasts, movies, etc., are there. I'm still not able to move media files between the iPhone and iTunes
How can I fix this?

The music sync is one way - computer to iphone. The only exception is itunes purchases. File>Transfer Purchases
It has always been very basic to always maintain a backup copy of your computer for just such an occasion. Use your backup copy to move everything to your new computer.

Cannot send E-Mail with new BT Mail ...

I have just been converted to BT Mail and have had various problems, most of which
seem to be related to having to link my E-Mail address to a My BT ID.
I can now use the BT Mail webmail application but only to read e-mails.
As soon as I attempt to reply or forward an e-mail I get a small dialog box pop up
saying "connection lost". This is *NOT* true, I still have an active internet connection.
I seem to get dropped out of the wemail application but I still have internet access
and if I click on the mail icon on the main BT page I get straight back into webmail.
This is my main e-mail address and this was the one I had greatest problems with
when trying to link to a BT ID. It almost looks as if the link between the email and
the BT ID is not setup correctly and I can only use BT Mail in what appears to read-only
mode.
Has anyone else seen this yet and what steps can I take to resolve it ?
Thank you.
Solved!
Go to Solution.

Hi headcrash and welcome.
I think we'll need to take a closer look at this for you. Can you drop me an email with the details. You'll find the "contact us" form in the about me section of my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Using PS CS5. Cannot open Raw files with new Canon EOS 5D Mark III. Works fine with Mark II. Any answers?

Current camera raw is 6.6.

Support for the 5D Mark III was added in ACR 6.7:
Adobe - Adobe Camera Raw and DNG Converter : For Macintosh : Camera Raw 6.7.1 Update
Adobe - Adobe Camera Raw and DNG Converter : For Windows : Camera Raw 6.7.1 Update
Benjamin

I cannot open my mails with "mail". I get them, but no to see the content

I already delete the accounts and installed them again...but not success...

Hold the Sleep and Home button down for about 10 seconds until you see the Apple logo. Ignore the red slider.

I uploaded that new IOS 8.0 and now I cannot open my mail, Safari, or the new "TIPS" app. Does Apple have some sort of help, other than going to a store that is over 40 miles away?

I uploaded that new IOS 8.0 and now I cannot open my mail, Safari, or the new "TIPS" app. Does Apple have some sort of help, other than going to a store that is over 40 miles away?

Purplehiddledog wrote:
I do backup with iCloud. I can't wait until the new iMac is available so that I can once again have my files in more than 1 location without needing to rely solely on the cloud.
I also rely on iTunes and my MacBook and Time Machine as well as backing up to iCloud. I know many users know have gone totally PC free, but I chose to use iCloud merely as my third backup.
I assume that the restore would result in my ability to open Pages and Numbers and fix the problem with deleting apps, but this would also mean that if my Numbers documents still exist solely within the app and are just not on iCloud for some reason that they would be gone forever. Is that right?
In a word, yes. In a little more detail.... When you restore from an iCloud backup, you must erase the device and start all over again. There is no other way to access the backup in iCloud without erasing the device. Consequently, you are starting all over again. Therefore, it would also be my assumption that Pages and Numbers will work again and that the deleting apps issues would be fixed as well.
If the documents are not in the backup, and you do not have a backup elsewhere, the documents could be gone forever.

I cannot open my mail w/o putting in a password that I did NOT put on my computer before my gmail acct was hacked 1 week ago How can I remove this password?

I cannot open my mail w/o putting in a password that I did NOT put on my computer before my gmail acct 1 week ago any idea how to remove it

Check with Google about your password recovery options.

Cannot open pdf files with Firefox's built-in pdf viewer

This just started (I think) with Firefox 37.01. This is on Win7-X64. I cannot open pdf files with the Firefox built-in pdf viewer. If I click on the file or try to open it from within Firefox, it brings up a "opening filename.pdf" message. If I select the "Open with" radio button as 'Firefox (default),' it just keeps looping on this process; it never opens. In Tools => Options => Applications, Portable Document Format (PDF) is indicated as 'Preview in Firefox.' I've never had any other PDF viewer installed on this computer. I've tried disabling all plug-ins and extensions, but it still doesn't work. I searched for solutions but haven't found any for this specific issue.
Thanks for the help.

Hello,
Have you tried, to start Firefox in safemode you can do so by following these steps
'''If Firefox is open,''' you can restart in Firefox Safe Mode from the Help menu:
* Click the menu button [[Image:New Fx Menu]], click Help [[Image:Help-29]] and select ''Restart with Add-ons Disabled''.
'''If Firefox is not running,''' you can start Firefox in Safe Mode as follows:
* On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* On Mac: Hold the '''option''' key while starting Firefox.
* On Linux: Quit Firefox, go to your Terminal and run ''firefox -safe-mode'' <br>(you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
When the Firefox Safe Mode window appears, select "Start in Safe Mode".
;[[Image:SafeMode-Fx35]]
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause.
''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
When you figure out what's causing your issues, please let us know. It might help others with the same problem.

Updated today and cannot open my mails it says: The last time you opened Mail, it unexpectedly quit while reopening windows. Do you want to try to reopen its windows again?

updated today and cannot open my mails it says: The last time you opened Mail, it unexpectedly quit while reopening windows. Do you want to try to reopen its windows again?

Do a backup.
Quit the application.
Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library. Then go to Preferences/com.apple.mail.plist. Move the .plist to your desktop.
Restart, open the application and test. If it works okay, delete the plist from the desktop.
If the application is the same, return the .plist to where you got it from, overwriting the newer one.
Thanks to leonie for some information contained in this.

This morning I cannot open the mail Icon. It worked last night. What happened?

This morning I cannot open the mail Icon. It worked last night.

I'd first recommend restarting your computer before taking the steps below.
Click the Finder icon on the left side of the Dock to open a new Finder window (if no new window appears, select New Finder Window from Finder's File menu).
Select Applications from the left sidebar.
Locate Mail inside of Applications and double-click the icon to launch Mail.
If this doesn't work, could you provide some more information as to how you're opening the application and what you're seeing?

Cannot install CS3 on my new computer

hi, i cannot install CS3 on my new computer due to the fact that i did not deactivate is on my old laptop. to which i dont have acces any more.. can anyone help finding a solution?

Have you tried installing it or are you just assuming you cannot. You are normally allowed to install and activate on two machines.
You will need to contact Adobe support thru chat in order to get assistance with deactivating the inaccessible installation. For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html

How can I save a website created on iweb, but that I no longer have it saved in my computer, so I can open it in my new computer and republish it ......

How can I save a website created on iweb, but that I no longer have it saved in my computer, so I can open it in my new computer with iweb
and republish it on another server, since mobile me would be gone on jun 2012.

You need the Domain.sites2 file that's located in your Users/Home/Library/Application Support/iWeb folder in order to be able to manage and publish the site from another computer?
Do you have that file? If you do copy it to the same folder on the other computer and you're ready to go.
If not then you'll have to recreate the site from scratch. Chapter 2.3 on the iWeb FAQ.org site has tips on using some of the existing files, image, audio, video, etc., from the published site in the recreation of the site. 1
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Cannot open e-mail with new computer

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