Cannot open Editor after installation and sign in to Adobe ID

I installed elements 13 on two computers. Then as directed, I signed up for an Adobe ID.
Elements works fine on one computer, but not on the other.  On the one with the problem, I can access the organizer and use the organizer, but when I try to open Editor, I am asked to sign in with Adobe ID to activate the software, which I have done many times but still  nothing happens.  I signed in to check my Adobe account and I have a valid account, but still cannot open the editor.  It just keeps asking me to sign in, which I have done many times and still cannot open the Editor.

Have you managed to update to 13.1 by loading the organizer, going to the Help menu and selecting Updates.. ?
The sign in process can be blocked by your system, you can try disabling your firewall to see if that is blocking you.
The following document is for CS but contains information that will affect elements too.
Sign in, activation, or connection errors | CS5.5 and later
Recently, an add on has been found to block the Adobe access - please see this thread.
How do I get past the required "sign in" requirement on Elements 12 EDITOR after entering my password?
Good luck
Brian

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    Thanks
    Mavis
    Mavis Huang
    TechNet Community Support

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