Cannot open encrypted email

Hi guys,
I have an issue with one employee only (unfortunately she's a head of HR..) in an big Exchange 2007 organisation:
When another (random) employee send encrypted email to the HR manager with desktop Outlook, she can't open the message and get this error message:
"Can't open this item. Your Digital ID name can not be found by the underlying security system."
HR manager can open encrypted mail from any sender, when sender sent from OWA (not from Outlook).
But it's depend on sender too: another sender can send good encrypted mail to the HR manager from Outlook.
I checked HR manager certification on AD, she has only one certification and it's perfect.
I tried delete the SSL cache on clients IE, it's not solved the problem.
Have you any idee?
Can I check public key of recipients that outlook use for encryption or debug the encryption process?
Regard,
Gabor

Hi,
Sending and viewing encrypted email messages requires both sender and recipient to share their digital ID (digital ID: Contains a private key that stays on the sender's computer and a certificate (with a public key). The
certificate is sent with digitally signed messages. Recipients save the certificate and use the public key to encrypt messages to the sender.), or public key certificate. This means that you and the recipient each must send the other a digitally signed
message, which enables you to add the other person's certificate to your Contacts. You can’t encrypt email messages without a digital ID.
A recipient without the corresponding private key will see this message when he try to open the encrypted item.
Please try to clear the auto-complete list and publish the certificate again to check the result.
In addition, please check this kb, and follow the suggestions in it:
http://support.microsoft.com/kb/258527
Although this Kb is for Outlook 2000, some information can also apply to later version of Outlook.
Regards,
Steve Fan
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
here

Similar Messages

I am unable to open encrypted emails using webmail and a CAC reader. It says "content can't be displayed because the S/MIME control isn't available." I'm using a Macbook Pro with 10.10 OS and have tried both Safari and Chrome.

I am using a Macbook Pro with OS X Yosemite 10.10.2. I am unable to open encrypted emails using webmail. I have verified my certificates are loaded in the keychain for my military common access card while using a CAC reader. When I try to view the message it gives me the error saying "content can't be displayed because the S/MIME control isn't available."

I am using a Macbook Pro with OS X Yosemite 10.10.2. I am unable to open encrypted emails using webmail. I have verified my certificates are loaded in the keychain for my military common access card while using a CAC reader. When I try to view the message it gives me the error saying "content can't be displayed because the S/MIME control isn't available."

I cannot open all email attachment files(pdf, doc, etc) in Mail on my New IPad.

I cannot open all email attachment files(pdf, doc, etc) in Mail on my New IPad. I installed all viewer apps but I am not able to click and hold to select the option of viewer apps to open the files. I dont get the "open with" option when I click on the arrow in the menu bar. I can open attachment files on G-mail website from Safari though. It is really ridiculous that I cannot open the files from Apple Mail app! What's wrong with it!!

We cannot possible know what's wrong with it. But we can offer suggestions that might help.
Try resetting the iPad - its like rebooting a computer.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This might help as well.
You can try resetting all settings. Settings>General>Reset>Reset All Settings. You will have to enter all of your app preferences and device settings again

Why I cannot open my email appendix pdf

Why I cannot open my email appendix pdf

What video would that be and what happenns when you try to watch it? Does the video app crash? Does the video start and then freeze? Any details? .....

I cannot open my email. All other functions work ok.

I cannot open my email. All other functions work ok.

Assuming that you mean that the Mail app isn't working properly as opposed to it not being able to download your emails due to account/password problems, then try closing the Mail app completely and see if it works properly when you re-open the app : from the home screen (i.e. not with the Mail app 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the Mail app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
If that doesn't work also do a reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

I cannot open my emails...

I cannot open my emails. nothing happens if click on email icon. tried 'taking accounts online' but nothing happens! so not receiving anything!
Thanks for any help

Welcome to the discussions, rubobs.
If the list of messages is taking the full depth of the mail window, look for a little dot in the centre of the bottom bar of the window and drag it upwards to reveal the "Preview" pane.
AK

I have had difficulty with yahoo mail since the security update on Dec 23rd - have you? if so do you have a resolution? I can get into yahoo but then cannot open individual emails or folders!!!

I have had difficulty with yahoo mail since the security update on Dec 23rd - have you? if so do you have a resolution? I can get into yahoo but then cannot open individual emails or folders!!!!

this is total bullshit. so frustrated with this nonsense.

I can open hotmail but cannot open the email, it works fine in Internet Explorer, it seems as if the problem is with Java. I am using the latest version of Java, Help!!

I can sign into my Hotmail account and see emails but cannot open the email. I have tried to open the Java consul but it won't open. I can open emails OK in Internet Explorer. Any ideas??

You said you tried the recommended solution, but didn't mention what that solution was. Try, from the Firefox menu bar:
<br /><br />
Tools -> Options -> Content
where you will find an option to block pop-up windows. If that box is checked but there are sites from which you would like to allow pop-up, click the button "Exceptions..." to add sites to your exception list.
See also the help article [[Pop-up blocker]].

Just updated to the latest Firefox and now my MSN email will not function. I can see the titles as normal but cannot open individual emails

Just updated Firefox. Now I cannot open msn emails. Email titles appear as normal but will not open.

Hello ebarrow
If there is an issue with update or permissions the better, quickest and safest way is to download and install firefox:
1. Download with your safari a copy of the latest firefox from http://www.mozilla.org/en-US/firefox/all.html
2. '''''Trash''''' the current Firefox application to do a clean install.
3. Install the version that you have downloaded.
Do not select to remove your personal data, your profile data is stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder], so you won't lose your bookmarks or other personal data.
see also: [https://support.mozilla.org/en-US/kb/install-firefox-mac?redirectlocale=en-US&redirectslug=Installing+Firefox+on+Mac Installing Firefox on Mac]
thank you
Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.

Hi I cannot open my email on iPad it says that the user name or the password is incorrect I don't understand. Plse, what should I do. Thanks

Hi I just got an IPad Air and cannot open my email since it says "the username or password on EarthLink is incorrect. What should I do. Thanks

iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
Setting up and troubleshooting Mail
http://www.apple.com/support/ipad/assistant/mail/
Using a POP account with multiple devices
http://support.apple.com/kb/ht3228
iOS: Adding an email account
http://support.apple.com/kb/HT4810
iOS: Setting up an Outlook.com, Hotmail, Live, or MSN email account
http://support.apple.com/kb/ht1694
Server does not allow relaying email error, fix
http://appletoolbox.com/2012/01/server-does-not-allow-relaying-email-error-fix/
Why Does My iPad Say "Cannot Connect to Server"?
http://www.ehow.co.uk/info_8693415_ipad-say-cannot-connect-server.html
How to Sync Contacts with Your iPad Using iTunes
http://www.dummies.com/how-to/content/how-to-sync-contacts-with-your-ipad-using- itunes.html
iOS: 'Mailbox Locked', account is in use on another device, or prompt to re-enter POP3 password
http://support.apple.com/kb/ts2621
eMail Groups - You can use a third party app that many users recommend.
MailShot - https://itunes.apple.com/us/app/mailshot-pro-group-email-done/id445996226?mt=8
Group Email - https://itunes.apple.com/us/app/group-email!-mail-client-attachments/id380690305 ?mt=8
iPad Mail
http://www.apple.com/support/ipad/mail/
Configuration problems with IMAP e-mail on iOS with a non-standard SSL port.
http://colinrobbins.me/2013/02/09/configuration-problems-with-imap-e-mail-on-ios -with-a-non-standard-ssl-port/
Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts Tap on the Account, then on the red button that says Remove Account.
 Cheers, Tom

Outlook 2010 - Cannot open default email folders. The information sotre could not be found

I have yet to set up my Outlook Folder. I keep coming up with
"Cannot open default email folders. The information sotre could not be found.
How do I get around this.
Shari

That error means you have compatibility mode enabled. From
Say No to Compatibility mode : To disable Compatibility mode or confirm its not enabled, find Outlook.exe file and right click, then select Properties, Compatibility tab.
Diane Poremsky [MVP - Outlook]
Outlook Daily Tips |
Outlook & Exchange Solutions Center
Subscribe to Exchange Messaging Outlook weekly newsletter

Cannot open yahoo email after os upgrade

I recently upgraded my ipad OS. I cannot open yahoo email any more after that. Any one know how to fix it?

Found solution... by Remove website data in Safari setting within Settings

Cannot open my email account

I installed foxfire 4.0 now I cannot open my email homepage (www.excite.com) I was able to do it before. I disabled my firewalls and still was unable to open the page. I've tried all the suggestions offered in the help page I still cannot open this website. It is the only one affected so far,

What are you using to attempt to open it? Are Using a browser? an App?
What happens when you try?
Have you set it up in the Mail App or are you using a different App?
Unless you give us some details you are basically asking us to guess at what may be happening.

HT1430 I cannot open my email which is a Microsoft outlook account

I cannot open my email which is a Microsoft outlook account

What are you using to attempt to open it? Are Using a browser? an App?
What happens when you try?
Have you set it up in the Mail App or are you using a different App?
Unless you give us some details you are basically asking us to guess at what may be happening.

Adobe player and reader -updates and now cannot open new Email, reply Email or attached PDF's. Fix?

On my Windows PC, Win 7, 64 bit, I have Adobe Reader and Adobe Player.
a week or two or more I have had messages of Adobe updates and downloaded and installed them, but I think after these (could also be after Windows updates) I cannot open a new Email, cannot reply to an Email, and cannot open a PDF attached to an Email.
Earleir I think there was a message in the box on the screen that the cause was .. "101.1" or similar.
I have worked through Adobe suggestions in settings and downloaded again etc, but still can't find an answer to the problem.
I suspect it is a simple fix but I can't find it.
I also have AVG virus, PC tune etc running.
Also, (maybe connected?), in this time I have also been finding the PC will seize - seems like it is overloading the processor and will then either shut down, or I will have to shut it down and restart. This also seemed to happen on my last PC system and it seemed to be connected with Norton anti virus starting and overlaoding the processing, which was why I changed to AVG, but although I had Norton still on this PC (removed yesterday)it was not paid, although it was active and often sent up warnings to renew the subscription.
Would like a fix if anyone knows how
Robert13

Having multiple virus checking software can cause all sorts of problems. I have no idea what PC tune is. There is no Adobe software called Player. Perhaps Flash Player. Problems with Flash Player can be addressed here:
http://forums.adobe.com/community/flashplayer/installing_flashplayer
As to problems with Reader, I would suggest the Adobe Acrobat/Reader Cleaner software then re-installing Reader from scratch:
http://labs.adobe.com/downloads/acrobatcleaner.html
Get the latest version of Reader here: http://get.adobe.com/reader/enterprise

Cannot open encrypted email

Similar Messages

Maybe you are looking for