Cannot open existing files on new CC apps

I just purchased a new Mavericks MacBook Pro and installed Photoshop, Illustrator and Premiere from Creative Cloud and am unable to open any pre-existing work that was created in those programs. I am getting error messages in PS and error messages in Premiere. When I attempt to open any file in Illustrator outside of the application folder the dialogue box to open files crashes. I am however able to create new files. Any thoughts or advice would be most appreciated!

I've got a temporary hack that's fairly simple.
I open the .RAF file in a hex editor, then do a find "X30" & replace "X20". Then save the file and sho' 'nuff PhotoshopCC opens 'er right up.
Now how long's it gonna take for Adobe to get this worked out?

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Cannot open RAW file with new camera

I just purchased a Nikon D610 that I use to shoot RAW files. When I inserted the SDHC card in my Mac, I got a message that "Photoshop cannot open this file. If you are attempting to open a raw file from a digital camera, make sure you have the latest Camera Raw update installed via Help>Updates..." This is the first time I've had this problem. With my former Nikon D600, the RAW files opened right away with no problems. I installed Adobe Camera Raw 6.7 and DNG Convertor 8.6, but it still doesn't work.

I've got some good news and some bad news.
The bad news is the D610 is supported in Camera Raw but you need a minimum of version 8.3 for it to work out-of-the-box. I know CC works with updates; I believe CS6 does too w/ updates. If you have anything earlier than that you need to upgrade.
The good news is that the D610 is supported in DNG Converter since version 8.3 but I don't know why it's not working for you. What's happening when you go to convert? Same error message?

CANNOT OPEN RAW FILES USING NEW CANON EOS 1D MKIII WITH PHOTOSHOP ELEMENTS 5

Hi, I have recently taken a number of RAW shots with my new Canon EOS 1D MKIII and have found that I am unable to import them into Photoshop Elements version 5 (using Microsoft Windows). Comments generated are: "the file is a format that cannot be included in the organiser" and "cannot open because it is the wrong type of file". The RAW file extension is .CR2 and I have been able to open these type of files taken on my older, and much cheaper, Canon 350D. I have spent hours considering different options but to no effect and am completely baffled. Do the two cameras produce different types of RAW files? Notably, the files do import into the Canon software 'Digital Photo Professional' but I want to undertake the more versatile manipulation in Photoshop Elements. I have managed to become even more baffled about Digital Negative ('DNG') files and wonder if there is some kind of converter I need. Would the solution be to purchase a more advanced Photoshop package like CS2? OR .......... do I need an 'Adobe Camera RAW' update? I have struggled to find the latest version for Photoshop Elements 5 to suit my Canon EOS 1D MKIII. There appears to be a 4.3.1 update but this only applies to Version CS3. Help!

You probably haven't had anyone respond to your question because it has been asked and answered so many times. However, I will try once again.
Adobe Camera Raw must have a profile for every model of every camera for which it supports the camera's raw format. It is not a matter of just supporting a file type such as your CR2 files. ACR needs to know specifically what model you are using. This is a problem that has been created by the different camera makers. They are the ones who are creating these proprietary raw formats. No, they do not cooperate with Adobe. That is why Adobe has to wait for a camera to be available, then obtain a raw file from that camera, and then create the profile so that ACR will recognize that camera. That is also why ACR is updated about four times each year, to provide support for newly released cameras.
In an attempt to create a "common" raw file format, Adobe has developed the DNG (Digital negative) file format. Adobe is providing a free DNG converter. You always want to download and use the latest version of the DNG converter because it will be the one that supports the most cameras. The DNG converter creates a digital negative copy of your raw image. It contains all of the original raw image data. The image data is precisely the same data that was in the original raw image. The difference is that the DNG file has a "standardized" file header that stores as much of the metadata as possible about the image. Metadata is the information that records the changes that you make to your image when you edit it. Some of the image data is proprietary, and is therefore not available to Adobe. Obviously, that information simply has to be ignored by ACR. There are no XMP files associated with the DNG files. The information is stored within the DNG file itself so the XMP sidecar file is not necessary.
If you decide to go the DNG route you want to make sure you are using the latest version of the DNG converter. It will convert raw files from the largest number of cameras. Those DNG files can be opened by any version of Camera Raw from version 2.4 onward. Consequently, someone who is still using Photoshop CS still has the capability of working on their raw files even if they have the most recent up to date camera.
Photoshop Elements will utilize ACR 4.3.1 and any subsequent updates to the ACR 4.x releases. Judging from past experience, there should be another release soon. No one knows for sure. These releases are never announced ahead of time. ACR is not as robust in Photoshop Elements as it is in Photoshop CS3. It is the same plug-in, but a number of options are not available. It will support the same cameras, however.
You don't need to worry about matching the DNG converter version number to your working version of ACR. The only relationship is that matching version numbers will support the same set of cameras. But the DNG files that are created can be used in any version of ACR from 2.4 onward.
Anyone who is involved with digital photography and shooting raw has become a victim of the arrogance of the camera makers. The camera makers want to protect their proprietary format, and they want to promote the use of their software. Some of that software has to be purchased, so it is another way for them to make money. Until such time as everyone agrees on a common raw format, the photographers are the ones who are at the mercy of the camera makers. And there will be a continual ongoing updating process that we will have to wait for.

HT202879 recently saved a Pages document to Dropbox. Now I cannot open it in the new Pages app, and I cannot use the previous Pages version to open it. Attempting to open the document gives me a flash of a page and then the program crashes. Anybody have a

I can go to Time Machine and find the document, even read it in Time Machine, but when I try to restore this version I get the same crash. I cannot open with Text or RTF. Preview opens a fuzzy version and can save out as a .PDF, but when I try to convert the .PDF to Word I get a bunch of unusual characters. Any help anyone can give would be greatly appreciated

OK, I've tried all these tips. Here's what I finally have to do: I open Time Machine. I click on the Pages file and open the Pages file in the Time Machine window. (Restore does not work; nothing works).
When the Pages file opens, I begin taking screenshots using shift-command-3. I take shots of all 200+ pages of this document. The screenshots are saved to my desktop.
I then move all 200+ screenshots into one folder, because, face it, that's too many icons to work with on one desktop screen.
Then I select all the screenshots in the folder at once and open them all in Preview. Then I crop every screenshot using command-K, and save using command-S, and then close that image using command-W.
When I have cropped all 200+ screenshots, I go back through the folder one by one and adjust the color on each one, moving the mid-range color up to about 75% and the sharpness filter up to about 75%, in order to compensate for the fuzzy image of the screenshot. You can't create a searchable PDF with an image that fuzzy. I do this one by one.
I make sure everything is saved.
Then I open all 200+ edited screenshots in Preview and print them out.
Then I take the 200+ pages of this ****** Pages file and run them through my scanner, making searchable 600 dpi PDFs.
Then I go to each of the 200+ PDFs and highlight the text, copy, and paste into a NEW word processing document.
If I'd had 300 pages like the last manuscript, or 700 pages like the one before that, I would have created an Automator program to do all that, but hey, this is not the kind of **** you expect from Apple. Really. It's taken all week.
So thanks for your help guys, but no other suggestions worked. I tried to force a download of the file from Dropbox, but got the same result. Besides, my Dropbox folder is saved locally on my harddrive, so it's not their fault. In fact, there is no data in the Dropbox folder under this file name, only preview files. Somehow the Time Machine will open the complete Pages file while in Time Macine, but will not import the saved Time Machine version to the working desktop because it is a preview (i.e., not Preview) image. This is a Pages problem, not a Dropbox problem. Pages did not save the full file.
If anybody knows a better way to do this, I'd like to know about it. If anybody knows whether I will ever be able to trust Pages again, I'd like to know that too.

Cannot Open Existing Files (Projects) in Garageband

GB projects created only weeks ago are not listed in 'recent projects' so I click on 'Open an Existing File'. I can see the file but the Open button remains shaded. I tried opening by clicking Control/Open in Garageband - I get message "Output.AIF could not be opened. Garageband cannot open files in the AIFF-C audio format. I'm confused by this because I created these projects just weeks ago in Garageband but just had not opened them recently. I've had no upgrades performed software or otherwise. Naturally I would like to open and continue working these aging projects that I've already spent hours creating. I am hopeful someone has an easy fix for me.
Thank you.

Thank you for responding Christopher, I really appreciate your time.
Turns out I was able to open via viewer, though I had done same earlier, this time it worked and opened the project window. I'm concerned about GB becoming unstable however, as I used to be able to open projects that aged off the 'recent projects' window directly by clicking 'open other existing files'. So, for now I will live with using the viewer. At least I didn't lose those hours of composition. I have ordered iLife '11, hopefully this will serve to enhance GB and create more stability.
Thank you again for helping me.
Rick

Can't open existing library with new photos app on iMac 10.10.3

I have upgraded my iMac to yosemite 10.10.3, with the new Photos app. I have been using iPhoto Library Manager to create and manage my libraries, which I store on an external hard drive.
Now, with the upgrade and new Photos app, some libraries open and I can access my photos without a problem, but other libraries don't seem to open. Instead, I get the new Photos windows with the demo slideshow, etc. I'm worried that the photos within the libraries I'm unable to open are now gone.
Has anyone else experienced this? Any advice?

How is the EHD formatted?
If the external hard drive is not formatted OS X Extended (journaled) Photos will not be able to open them. Actually iPhoto requires the volume to be formatted that way also but doesn't check the format before opening. Many users have been able to operated on EHDs that were not formatted properly for a while but eventually ended up with a damage/corrupted library.

Cannot open pdf files in new Mac Book Pro.

Hi,
I downloaded the new Adobe Acrobat from a United Health Care site to view and print some health care info. I can't seem to open the pdf or print. I could do easily from my work pc.
Suggestions ?
Thanks

Is the file password-protected in some way?
Have you tried opening the file in Preview (right-click on the file, click Open With ... Preview).
If neither Preview nor Adobe Reader works, try obtaining the file again. You don't need Acrobat, by the way, Reader (free) should be sufficient.
Matt

Cannot open RAW files from new camera

I downloaded the first batch of photos from my new D7100 camera. I have downloaded the latest version of Camera Raw. But I cannot view the RAW files in Bridge or open them in PS5. PC based.

The latest version of ACR can not be use with old version of Photoshop like CS5. You need to use the latest DNG converter to create DNG versions of your D71000 RAW files. And use the latest ACR version CS5 supports to create RGB image by converting the DNG files you generated for your Camera's RAW files.

Cannot play video files in new photos app for mac

Hi There,
I recently moved from an older imac to a new one (both had Yosemite installed). I moved my photos over by copying my old photo library file and pasting it to replace the same file on the new mac. All my photos came over fine, however i am unable to play some of the video files. I get a warning saying 'Cannot Play file - Photos cannot play this video. Do you want to try opening it in Quicktime Player?'. If i try in quicktime it won't open either.
What's strange is that when i go to the info tab for these videos they show as .MOV files that were taken on an iphone 5S - but they are very small in size - 5KB or so. Perhaps the size of the thumbnail image only. Any ideas on how i can fix this? When i open them on the old mac i get an other warning issue stating 'The necessary data reference could not be resolved'
Thanks in advance for any help.
John

At that size, what copied over is just the reference to the video file, not the video itself. Some suggestions:
1. In iPhoto, select the video, then in the File menu select Reveal in Finder. If this finds the original file, add it manually to Photos.
2. Perform a Spotlight search for the video file title/name. If found, move to Photos.
3. If you imported or modified the files in iMovie, launch it and find/export the originals from there.

Cannot open existing files in CC

Hi, I recently installed Photoshop CC on my iMac.
I have a series of PSDs created in CS6 on my Macbook Pro.
None of these will open in Photoshop CC. Whether I drag the file over to the PSD icon, or use Open from the drop-down menu, the application stops responding, requiring a Force Quit.
I have gone back, reserved by CS6 files as TIFs, and opened them in CC, however if I try to save them as PSDs in CC, I run into the same problem when I try to open them later.
Already tried a reinstall...

Hmmm, this is not normal. I have opened OLD PS files in CC and CC 2014, without issue. Here are some ideas on things to try:
The issue seems to be with PS itself, since you can't save new files and open them. When you did the PS re-install, did you do an UNinstall first? If not, do a complete uninstall before re-installing.
You could also try resetting your Preferences in PS CC: Photoshop Help | Preferences

Using PS CS5. Cannot open Raw files with new Canon EOS 5D Mark III. Works fine with Mark II. Any answers?

Current camera raw is 6.6.

Support for the 5D Mark III was added in ACR 6.7:
Adobe - Adobe Camera Raw and DNG Converter : For Macintosh : Camera Raw 6.7.1 Update
Adobe - Adobe Camera Raw and DNG Converter : For Windows : Camera Raw 6.7.1 Update
Benjamin

I downloaded mountain lion and then the new office suite (word, ppt, excel) but now when I try to display one of my ppt's it says 'ppt cannot open the file...the file may be corrupt, in use, not a type recognized by ppt etc.." how can I fix it?? HELP

I downloaded mountain lion and then the new office suite (word, ppt, excel) but now when I try to display one of my ppt's it says 'ppt cannot open the file...the file may be corrupt, in use, not a type recognized by ppt etc.." how can I fix it?? HELP

Did you try to open teh fle by double-clicking its icon? If the file was made with an older version of Office, you may get that message. Try opeing PP and, from its "File" menu, see if you can open the ppt. I've foundthat often gets around that message and then yo ucan save the file from the newer version.
If that doesn't work, consider asking in the Microsoft Office: Mac forums here:
Office for Mac forums
PowerPoint is not an Apple product and it seems a lot of people around here avoid Office.

"Extraction Failed: Cannot Open Output File" error message when installing new drivers

Hello, I'm trying to install new drivers for my HP Photosmart C4385 Printer. I downloaded the full feature drivers for Windows XP 32-bit, and when I start to install (extract), I get the error message:
Extraction Failed
Cannot Open Output File
And the process closes. It happens at about 85% extraction every time.
Any idea why? I called HP but since it is out of warranty they wanted money, which I think as absolutely ridiculous - won't even give me basic support?? Poor, poor customer service.
This question was solved.
View Solution.

Hi,
If you haven't still got the Full Feature software installer, download it from the link below and save it to your Desktop. If you already have it, place it on your Desktop.
ftp://ftp.hp.com/pub/softlib/software10/COL20274/mp-53147-4/100_228_PS_AIO_02_Full_USW_enu_NB.exe
Make sure the Printer is disconnected from your PC.
Download and install 7-ZIP. Once installed, right click on the software installer for your printer, select 7-Zip and choose extract files, then click Ok.
Open the newly extracted folder and double click the setup application to start the installation ( the setup application will probably have the same icon as the original software installer you downloaded ). Connect the printer to your PC when the software asks.
Hope this helps.
Best wishes,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
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Microsoft MVP - Windows Experience

HT2731 When I try to open Itunes, I get message cannot open this file because it was created by a newer version

When I try to open itunes, I get message cannot open this file because it was created by a newer version
CAn anyone help?

Which system are you running (is this information correct in your profile)?
Are there complicating issues to this question such as you transferring libraries between computers?
Have you upgraded iTunes recently?
Troubleshooting iTunes installation on Mac OS X - http://support.apple.com/kb/HT2311 - read section on Opening iTunes for information about running multiple copies of iTunes.

Cannot open the file I have downloaded to get a new version of Photoshop

I have had a new computer, and am trying to download the Photoshop Elements 10 again, but I cannot open the file that I get after 20 minutes of downloading from here: Download Photoshop Elements products | 13, 12, 11, 10
In fact, I do have the installation CD as well, but when the set up gets just past the typing of the serial number, nothing more happens. The progress bar appears, but without any "bar" filling up, and the CD just runs and runs for ever.
I have tried for three hours now ...

Hi spe,
Check to see that you are opening it in Numbers 3. Numbers 2.x is still on your computer. Wayne has a nice tip here:
Need newer version of Numbers to open file
Check it out.
quinn

Cannot open existing files on new CC apps

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