Cannot Open File explorer, control panel, basically windows linking to hard disk

I cannot open file explorer or control panel, and I have difficulty contacting ppl at microsoft because the site insist I give a product ID. My windows is pre-installed in my hard disk. sigh. can anyone help?

Hi AsusS550C user,
What is your current situation?
Have you tried the suggestions provided by the others?
In addition to the above suggestions, if we could access PC settings, we could take a PC refresh or a system restore.
How to  refresh, reset, or restore your PC
Further, if issue still insists, take a try with the following command:
Dism /online /cleanup-image /restorehealth
Reference:
Fixing component
store corruption in Windows 8 and Windows Server 2012
Best regards
Michael Shao
TechNet Community Support

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