Cannot open file folder in download window. when RT click "open containing folder" it is not highlighted.

Recently when I try to access my folders in my Download window I cannot access them. I tried right clicking to open "open containing folder" but it is not highlighted.
Any suggestions...Thanks

Hi ,
According to your description, my understanding is that you could not edit documents with Office client application in SharePoint 2010.
Let’s do a troubleshooting about this issue:
1. Make sure that you have installed Office application on your machine.
2. Which explorer did you use for your SharePoint. Please test it with IE 10 32-bit, compare the result.
3. Please try to reset IE, compare the result.
4. Add your SharePoint site into Trusted site on your IE options.
5. Make sure all add-ons related to SharePoint are enable, special for SharePoint OpenDocument Class and SharePointOpenXMLDocuments.
6. Since you used OWA for your SharePoint site, please try to disable OWA, then open documents with client application, compare the result.
I hope this helps.
Thanks,
Wendy
Wendy Li
TechNet Community Support

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