Cannot open G5 xserve

Hi,
I've opened xserve's before but somehow this one simply will not open!
After shutting down, I unscrew the turn screws and (I even checked the manual) I simply pull on the turn screws.
I do so and pull (quite) hard and it does not budge.
Anyone have a clue what the problem could be?
I did not setup this xserve and I understand that it's possible to lock the case.
I see that the lock symbol on the front is pointed toward unlocked.
Thanks for your help!

Also be aware that on the G5 model the exterior case stays in the rack and the Xserve slides out like a tray. If you're pulling on the case you're actually pulling on the rack-mounted part not the machine itself. If the exterior case got torqued during installation or it isn't sitting completely square it can be a little sticky to get moving.
Check here for an illustration: http://www.flickr.com/photos/88064208@N00/37339947/
As long as the thumbscrews are out you should be able to slide the unit out part way (about 1/3?) but then there are orange tabs (you can see them in the photo as well) that need to be depressed to slide it completely out.
Good luck,
=Tod

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