Cannot open help content

I can't open the help content, already installed all the upgrades...any ideas or possible solutions?

This thread
http://discussions.apple.com/thread.jspa?messageID=11223544&#11223544
has a series of things to try. I found it by using the Search.
Regards
TD

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"Help viewer cannot open this content"

In iPhoto '09 Help window I would get the following error message when I tried viewing any topic:
"Help viewer cannot open this content"
Problem solved with help from "Apple Expert" phone support following these steps:
1. reboot in safe mode - I think this clears system cache and runs a disk repair utility
2. reboot
3. delete ~/Library/Caches
4. empty trash
5. log out
6. log back in
7. empty trash
Apparently the problem was caused by a corrupt cached file.

This worked for me.
From http://www.thexlab.com/faqs/helpviewer.html#Anchor-Reset-35882
Quit Help Viewer if it is open. Leopard users should click the red Close button in the upper-left corner of the Help Viewer window. Users of Tiger and earlier can press the Command-Q (Quit) keyboard shortcut.
Trash the following three files in your Home > Library > Preferences folder, if extant:
* com.apple.help.plist
* com.apple.helpui.plist
* com.apple.helpviewer.plist
Trash the following two folders in your Home > Library > Caches folder, if extant:
1. com.apple.helpui folder
2. com.apple.helpdata
Empty the Trash.
Test that Help Viewer is now operating normally.
Sell Apple stock before the market gets wind of this.
Message was edited by: LazloG

HT4095 CANNOT OPEN This content is not authorized.

CANNOT OPEN This content is not authorized - I have downloaded many movies in the past through iTunes. This time I get this message and I have been unable to play two movies while on vacation. And this is the message I get :-( The only difference is an upgrade to the newest operating systems. Please help ! Thanks !

So on a final note on this issue, Apple called me back as promised however it was an automated message not the person I dealt with previously, so all they did really was to save me from dialing their number as I had to explain myself all over again.
They kept sending me "higher" to the next "senior" advisor who I thought would have more technical expertise than the one previous but this was not the case the last person I spoke basically told me (after making stupid excuses and trying to justify the issue because I was using "legacy" devices) that there was nothing he could do for me except to document the issue.
Thats's strike 1 Apple....2 more and you're out!!

"Cannot open Help. The file cannot be found." Error on Treo Pro

I can see a support item listed on my phone when I try to search the Help files, but when I click on that item, it gives me an error message, "Cannot oepn Help. The file cannot be found."
I am trying to block telemarketer calls, and it looks like there is a way to do it. Two help references come up - "Setting Options for rejecting calls" and "Blocking Calls." I just can't access them.
Thanks in advance!
Shan
Post relates to: Treo Pro T850 (Sprint)

From the Owners Guide http://www.palm.com/us/support/handbooks/treopro/treoproT850E_UG.pdf But I dont think its what your looking for.
Setting options for rejecting a call By default, when you reject an incoming
call, the caller is sent to voicemail. You can
change this setting so that, in addition to
sending the caller to voicemail, a text
message opens. This message contains
default text and is addressed to the caller
so that you can send the message right
away. You can also change the default text
of the message.
1 Press Start and select Settings.2 On the Personal tab, select Phone .3 Select the Advanced tab.4 To turn on the text message feature, check the Reject call with text
message box.
5 (Optional) To change the content of the message, select the text in the box and
enter the text you want.6 Press OK .

CANNOT OPEN HELP

I am using ID CS on windows XP pro. I was trying to open help but just get notepad pop-up that's full of gibberish and then IE opens and locks up. I use maxthon as my usual browser. If I have maxthon open, the ID help opens just fine. Is there a way to set maxthon as my default browser for help? This just started today. Any help would be greatly appreciated.

From the Owners Guide http://www.palm.com/us/support/handbooks/treopro/treoproT850E_UG.pdf But I dont think its what your looking for.
Setting options for rejecting a call By default, when you reject an incoming
call, the caller is sent to voicemail. You can
change this setting so that, in addition to
sending the caller to voicemail, a text
message opens. This message contains
default text and is addressed to the caller
so that you can send the message right
away. You can also change the default text
of the message.
1 Press Start and select Settings.2 On the Personal tab, select Phone .3 Select the Advanced tab.4 To turn on the text message feature, check the Reject call with text
message box.
5 (Optional) To change the content of the message, select the text in the box and
enter the text you want.6 Press OK .

Cannot open help pages in Flex Builder 2

I have been working with FlexBuilder2 Beta 3, with no
problems.
Today I installed the release version (FB2), with a clean
workspace. After copying the source files, I can compile/deploy the
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Help>Help Contents will open up a new browser, and wait
forever, showing a white background.
Help>Search will index the help file, and show results,
but clicking on any result will again show the blank browser page.
The
Flex Start Page shows up correctly. I can run the 3 programs
under
Flex Samples and open the
Restaurant Finder project. However, none of the items under
How Flex Works can be opened.
I noticed that they link to some site ending with:
.../how_flex_works_2.html
embed=false
(with the first e in embed underlined).
I think this sould be: .../how_flex_works_2.html
?embed=false (or something similar).
Can someone indicate how this could be corrected? Maybe it
can be done in the FB2 installation dir?
Thanks,
Rui

Hi Randy,
I am using the standalone version: 2.0.143459.
Help>Dynamic Help and
Help>Search, both open OK. They have their own view to
the right of the main edit area. The search works fine, i.e. it
will find and display results in this view. It is only when I click
a result, or a dynamic help topic, that the main (internal) browser
window opens, and starts loading "something".
I have setup FB2 now such that
Help>Contents opens in an external browser, and that is
also working fine.
My problem now is that I am unable to see result-pages or
dynamic help topics. That is not working for the moment.
BTW: When this main internal webbrowser help view opens, a
progress-bar appears under the views, that shows something loading
up to about 30%, and then it freezes.
I'm considering re-installing FB2 again tomorrow, after
tonights backups have been made. Maybe a fresh install will work
better.
Thank you for your assistance.
Rui

Open Help Content fatal error

Hello,
When I try to open help via menu ("Help" -> "Content"). Studio freezes, memory grown and after that studio crashes. I tried to set Xmx to 512M but no changes. Only freeze takes more time... Looks like memory leak...
I am using suse 10.2 with ALBPM Studio 5.7 MP2. There is no problem with Windows XP.
thanks, m.

Please contact support to see if there has been any report about this problem.
In the meantime, I assume you can launch the Workspace from the Run menu, so your browser settings are ok, right?
MAriano Benitez
Join us at BEAParticipate, May 6-9 2007 | Atlanta, Georgia

Cannot open help page

I've upgraded from PSE 9 to PSE 13 (both German versions). I'm unable to launch the help system. No help-window opens, just a small window with the message that Adobe Help cannot be loaded because there is no internet connection (Original error text: "Die Adobe-Hilfe konnte eine URL nicht laden, weil keine Internetverbindung besteht."
I have checked the following things so far:
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- I have deactivated the firewall, but no change
Thanks for any help.

Thank you Barbara for the quick reply. I checked the link you mentioned but couldn't find any issue. Product activation and updating is working fine, but not changing the situation.
The access to all help files is still blocked.
Best regards,
Daniel M.

I cannot open HELP in Lightroom 3.6.

When I go to Lightroom HELP it will not open. I have been able to open it in the past without any problem.
I'm using Windows XP and Lightroom 3.6.
If I have changed anything I'm not aware that I did that.
Any suggestion greatly appreciated.

Geoff the kiwi wrote:
I think Victoria posted the response to a different post!!
Oooooooooops! Brain freeze!

ITunes cannot open HELP NEEDED!

Everytime I try and open it, it will say that it has encountered a problem and needs to close. I have used Windows Install Clean-up b/c it gets an error when uninstalling normally, deleted the two quicktime files in system32, manually deleted both the iTunes and Quicktime folders. But even after re-installing, it still gets the error. HELP PLEASE!!!!

Sorry about the extremely long delay.
If there's been a history of a QT Alternative or WinAVI on the PC, let's try the following check.
First open My Computer, and go "Tools > Folder Options". Click the "View" tab.
Make sure that "Show hidden files and folders" is selected.
Make sure that "Hide filename extensions for known filetypes" is unchecked.
Click OK.
Now head into your C:\Windows\System32\ directory.
What files and folders can you see in there with "QuickTime" in the title?
(In a standard QuickTime install, the only such files in there should be QuickTime.qts and QuickTimeVR.qtx ... but a Codec Pack, QT Alternative, QT Lite or Storm Codec Install can sometimes drop a "QuickTime" folder in there containing sundry other "QuickTime" files. These can sometimes nterfere with subsequent QuickTime launches.)

Cannot Open Help files

My PS CC does not open the help file.

Hi,
Can you please let me know the following:
1) Adobe Reader or Acrobat version.
2) Dropbox version.
3) Are you able to open these files from dropbox desktop client or from the web?
4) How have you placed these files in your dropbox folder? (Manually cpying the file to dropbox folder in your desktop OR upload the file to dropbox in the cloud and then file got synced automatically to dropbox in the desktop)
Thanks,
Shakti K

I have a Thunderbird 24.4.0 (en-US) PCV file in backup and cannot open the contents!

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I installed a batch of windows updates and now it appears to be fine. Don't understand but it is all good now.

Cannot open the content file with code supplied to load Lion

Dear sirs,
I boat a new MacBook Pro on the 24th. of July.
The seller in the store promised me that deserve a free Lion.
I followed instruction i got and contacted Apple with all necessary information as well an invoice - i received from you a reference # 305-771-164-491
A few days later you sent me an instruction how to use the code (you supply me the following code - ga1IGaLLwNxGPMg for some reason it did not work out the rejection note said this code is not recognized as a valid code - walla!
i contacted your personal support by the phone explained what is my problem and the nice lady on the line gave me reference # 238344569 and from that moment an on i hear a strange silent.
Do i have a problem? i excepted Apple to be a bit better that Microsoft
I'll appreciate it if you can inhere contact me on the phone or mail me an answer.
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Gadi

It sounds like there's a problem with that file. You will need to re-copy the files to USB or even re-download the operating system from Microsoft.

TS2755 Ipad2 - Video- cannot open Content is not authorized Help it worked once for Video

The first time that I transferred movies to my Ipad2 it worked fine they played now I get the message: Cannot open - This content not Authorized.

Hey dragonien,
Thanks for the question. Are you signed into the same iTunes account on your iPad that this content was purchased on? If not, let’s definitely do so:
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/HT1311
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Matt M.

Cannot open rented films

I have just rented three films on my ipad air and two of them say "cannot open, this media may be damaged" and the other says "cannot open the content is not autharised" What should I do. I haven't watched them yet.

All purchases are linked to the Apple ID you used when you first bought them, you can't transfer them to a new account. What you could do is authorize your computer to use the content you bought with that Apple ID, if you know the password for it.
You could try to contact iTunes Support but it's likely you'll need the Apple ID or some other info:
http://www.apple.com/support/itunes/contact/

Cannot open help content

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