Cannot open help page

I've upgraded from PSE 9 to PSE 13 (both German versions). I'm unable to launch the help system. No help-window opens, just a small window with the message that Adobe Help cannot be loaded because there is no internet connection (Original error text:  "Die Adobe-Hilfe konnte eine URL nicht laden, weil keine Internetverbindung besteht."
I have checked the following things so far:
- Internet connection exists, e.g. the Help system on Lightroom is working
- I have deactivated the firewall, but no change
Thanks for any help.

Thank you Barbara for the quick reply. I checked the link you mentioned but couldn't find any issue. Product activation and updating is working fine, but not changing the situation.
The access to all help files is still blocked.
Best regards,
Daniel M.

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