Cannot open HP Officejet 6500A Printer from my computer desktop Icon
Can not open the HP Printer software program on my desktop. I have tried uninstall re-install, the Wizard, HP Print & Scan Doctor and nothing helps.
Worked Ok in Windows 8. Upgraded to Windows 8.1 and that is when the problem occurred Ican print,etc. but canot open to scan, fax ink levels etc.
Hi there,
Sorry to hear about the issue you're experiencing since upgrading to Win 8.1. Question for you, I know you said you uninstalled and re-installed, but when you re-installed, do you remember which driver you installed? I ask because there are 2 versions: full and basic. The full driver should include all the functionality you are mentioning. The basic driver would not.
This support document shows how to download the full 8.1 driver for your printer (if you haven't already).
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c03958001&lc=en&product=4083871&tmp...
Thanks!
Tara
**Although I am an HP employee, I am speaking for myself and not for HP.
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