CANNOT OPEN HYPERLINK IN ADOBE DOC ORIGINALLY CREATED IN WORD

Our office creates documents in WORD, which includes a website link. These documents are then converted to pdf. Until recently, we had no problem clicking on the link in the Adobe document to access the website. All of a sudden, however, the link in the pdf file doesn't work (doesn't go anywhere; even if you right click and ask it to open the link). It works fine in the word document. I've noticed that the hand symbol in the pdf file now has a "W" symbol over it and am guessing that this is telling me what the problem is, but have no idea how to fix it.
Thanks for any help you can offer.

I had a similar problem. I could not open a word hyperlink which pointed to a pdf file on a network share. To cut a long story short I uninstalled acrobat professional (writer) Then opened the hyperlink successfully by manually pointing it to acrobat READER. You can then re install adobe acrobat pro. I did have acrobat reader as the default program to open .pdf files but for some reason im unsure of it was still using the wrong software. Hope this helps any poor souls having the same problem i had.

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