Cannot Open ID File - Please Help

Hello,
I was sent a file by a client in InDesign, but when I try to open it I get the following message: "Cannot open (file name). Please update plugins to their latest versions or update to the latest version of Adobe InDesign."
I tried downloading plugins from the Adobe site, but it didn't appear to do anything. I have 5.5. I'm guessing this file may have been created in 6. Is there any way I can open this file? It is very important. Could anyone help?
Thank you.

@Bob...the OP gave the error message.
@OP, can you have the person you received the file from save a copy as an IDML file? If this isn't possible, can you upgrade to CS6? And if not, you'll need to upload the file to drop box.com and provide a link either here in the forum, or if you need to keep the file private, provide the download link via a private message.
Mike

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