Cannot open illustrator; can you help?

Can you help?

Which version?
Which system?
Which Plugins?
Did it ever work?
Any error messages?
What exactly do you do and what exactly happens then?

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HT204266 Hi, I have a problem with my app store. It doesn't open. Can you help please ?

Hi, I have a problem with my app store. It doesn't open. Can you help please ?

Morning lekogni,
Thanks for using Apple Support Communities.
For troubleshooting on this, take a look at this article:
Mac OS X: How to troubleshoot a software issue
http://support.apple.com/kb/ht1199
For more information on this, take a look at this article:
Troubleshooting the Mac App Store
http://support.apple.com/kb/ts3624
Best of luck,
Mario

HT5312 hi i forgot my security question and cannot reset this can you help me?

hi i forgot my security question and cannot reset this can you help me?

Didn't the link to contact the iTunes Store staff in the 'Additional Information' section of that article work for you? If you don't already have a valid rescue email address, only Apple itself can reset the questions.
(90152)

For some reason , when i access the cloud , it has duplicated a playlist over and over , with no songs in it and i cannot remove it , can you help ?

for some reason , when i access the cloud , it has duplicated a playlist over and over , with no songs in it and i cannot remove it , can you help ?

This post will sort out your missing playlist problem: Hudgie - iPod cannot sync because one or more playlists are missing

HT4061 I d downloaded ios 6 to my iphone 3g, but i cannot activate it. can you help me

I d downloaded ios 6 to my iphone 3g, but i cannot activate it. can you help me

Morning dadaking,
Thanks for using Apple Support Communities.
For troubleshooting on this, take a look at this article:
iPhone: Troubleshooting activation issues
http://support.apple.com/kb/ts3424
Best of luck,
Mario

I cannot open pages; I am told I can't open pages while updating. I did not know I was updating. I cannot open a new pages document. My menu list is ok, but when I click on a document it won't open. Can you help?

I cannot open pages. The message says, can't open pages while being updated. I did not knowingly update anything.
The program is stuck in this mode. can you help?

Your copy of Pages may have gotten stuck when downloading. This article explains how to fix a stuck Mavericks download; the same procedure should help with any application:
How to fix broken Mac OS X Mavericks download issues | Digital Trends
http://www.digitaltrends.com/computing/how-to-fix-a-broken-os-x-mavericks-downlo ad/

After updating my ipad to iOS 7.0.3 the group pages in my facebook do not open. Can you help

After updating my ipad to iOS 7.0.3 the group pages in my facebook do not open. Can you help

iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
Update and restore alert messages on iPhone, iPad, and iPod touch
http://www.buybuyla.com/tech/view/012953a0d412000e.shtml
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
If you can’t update or restore your iOS device
http://support.apple.com/kb/ht1808
 Cheers, Tom

HT201412 I have purchased msn video app and it is not opening. Can you help?

The msn video app is not functioning at all. Can you help?

See:
iOS: Troubleshooting applications purchased from the App Store
Restore from backup. See:
iOS: How to back up
Restore to factory settings/new iPod
iOS: How to back up your data and set up as a new device

Wifi is connected but i cannot access websites can you help?

Hello - My wifi is connected but my ipod will not load any web sites. Can someone help?

- Reset the iPod. Nothing is lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
= Power off and then back on your router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
Other devices successfully connect to the network?

When i download my pictures to a usb memory stick in jpeg format other computers cannot open them can someone help me to sort this please thanks from a new iMac user

when i download my pictures (in jpeg format) to a usb memory stick they cannot be opened on another computer ie not a mac, do i need to convert the file so that other computers can read it thanks Sam

Sam,
Format your stick with MS-DOS (FAT32) format. I use camera CF cards as memory stick and a good practice is to regularly format them: it deals with defragmentation effectively.
JPG is a standard, regardless of which application writes it and is readable by all applications supporting JPG.
Make sure you properly eject your usb stick when you take the it out of the usb port: it makes sure the OS closes all open files.

My i pod has songs in the library but cannot update - PLEASE CAN YOU HELP?!

I keep getting the message that says
"song's on the i pod cannot be updated because all the playlists selected for updating no longer exist"
I currently have no songs on my i pod and can't seem to get them from my library to my i pod.
Do i need to create a new playlist and if so how do i do it?
Any help would be greatly appreciated.

This post will sort out your missing playlist problem: Hudgie - iPod cannot sync because one or more playlists are missing

I have an older version of OSX ,I want to update versions but it keeps telling me I need OSX 10.9 yet i cannot find it can you help

I wish to update my macbook book. every time I try to update the software it asks for OS X 10.9
where do I find this version Of OSX

You first must upgrade to Snow Leopard. And, your computer must meet the requirements for both Snow Leopard and Mavericks.
Upgrading to Snow Leopard
You can purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard - Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. Access to the App Store enables you to download Mavericks if your computer meets the requirements.
     Snow Leopard General Requirements
       1. Mac computer with an Intel processor
       2. 1GB of memory
       3. 5GB of available disk space
       4. DVD drive for installation
       5. Some features require a compatible Internet service provider;
           fees may apply.
       6. Some features require Apple’s iCloud services; fees and
           terms apply.
Upgrading to Lion
If your computer does not meet the requirements to install Mavericks, it may still meet the requirements to install Lion.
You can purchase Lion at the Online Apple Store. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
     Lion System Requirements
       1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
           or Xeon processor
       2. 2GB of memory
       3. OS X v10.6.6 or later (v10.6.8 recommended)
       4. 7GB of available space
       5. Some features require an Apple ID; terms apply.
Upgrading to Mavericks
You can upgrade to Mavericks from Lion or directly from Snow Leopard. Mavericks can be downloaded from the Mac App Store for FREE.
Upgrading to Mavericks
To upgrade to Mavericks you must have Snow Leopard 10.6.8 or Lion installed. Download Mavericks from the App Store. Sign in using your Apple ID. Mavericks is free. The file is quite large, over 5 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
    OS X Mavericks- System Requirements
    Macs that can be upgraded to OS X Mavericks
         1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
         2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
         3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
         4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
         5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
         6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
         7. Xserve (Early 2009) - Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
     Are my applications compatible?
         See App Compatibility Table - RoaringApps.

OS xSnow Leopard will not upload on my mac pro currently at 10.5.8. I get as far as the restart section of the download then the driver tray opens. Can you help?

Having problems upgrading my Mac Pro 10.5.8 to OS X Snow Leopard upgrade that I bought from Apple Online. I get as far as "Computer will restart and then continue with upload". The problem is that after the restart takes place my driver draw opens and the Updrade doesn't continue. I've tried serveral times without success. Not sure what the problem is. Please Help?

Confused. 10.6 is DVD based. Only Lion and above are downloads.
And best install is not to upgrade. Do a clean install - on another drive.
Corrupt partition tables or bad sectors or no room to adjust the partitions or the directory is corrupt.
ERASE the drive if Repair Disk didn't work.

My MacBook crashed whilst installing, now it won't open. Can you help me?

i had to restart my MacBook after it crashed s it was the only option to take when my computer screen just went black after freezing. Once i restarted, Flash Professional Cs5.5 wasn't installed because I couldn't' find it however there was an option to uninstall it. So i did to try and start the process of installing the software again. Everything went fine until i clicked on the 'install' file when a window came up saying that i should 'Eject the disk image'. This means that it wont let me install Flash professional! How can I eject the disk image and what is it? Thanks,
- Kate

uninstall if anything cs5.5 is installed. then clean (Do a clean install), restart your computer and reinstall.

HT201328 my iphone4s, version 6.0.1, carrier 13.0 cannot unlock how can you help

how can i unlock my my iphone 4s

Contact the carrier that the device is locked to, they are the only one's that can officially unlock the device.

Cannot open illustrator; can you help?

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