Cannot open in proctected mode due to an incompatibility with your system configuration

cannot open in proctected mode due to an incompatibility with your system configuration once turned off I still can't open adobe reader

Hi vballmc,
Would you please give me more info?
1) Where are you seeing the message - on Adobe Reader, Adobe Acrobat, Internet Explorer, or something else?
2) What operating system are you using?
3) What version of Adobe Acrobat/Reader are you using? (You can check it at Help > About Adobe Acrobat/Reader menu.)
Thank you!
Rebecca

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Adobe reader cannot open in protected mode due to an incompatibility with your system configuration.

I keep getting the error message: Adobe reader cannot open in protected mode due to an incompatibility with your system configuration.
I have Windows 7 Home basic Service pack 1 and have already uninstalled and re-downloaded Adobe reader XI twice. I have also read other threads on this forum, and
tried the suggestions, including running Kaspersky anti-rootkit, no threats were found.
My Adobe reader shortcut icon shows a small blue and yellow shield in the bottom right (I uninstalled Windows essential protection), but the problem prevails.
I would rather get to the root of the error and fix it and not just disable protection mode!
Please help.

Hi,
Please refer to the solution in:- Error: “Acrobat Failed to Load core DLL”.
Also, may want to try disabling all Non-Microsoft Startup Services.
Ref : http://helpx.adobe.com/x-productkb/global/disable-startup-items-services-windows.html
Regards,
Nakul

Adobe reader cannot open in protected mode due to an incompatability with your system configuration.

How do I remove this and get the progam working again?

I wasn't sure how to reply back through the website. I am using Adobe
Reader XI. The message thay I get when I try to open the progrqm is
Acrobat failed to load its core DLL and my operating system is Windows 7
Home Premium. The program used to work, then, all of sudden stopped.

Adobe Reader cannot open in Protected Mode due to a problem with your system configuration.

From Adobe website: "Note that this list is not regularly maintained as Protected Mode now runs transparently in the background and it is unlikely that users will experience issues."
This explanation on the Adobe website does not explain what the problem is with the "system configuration". What is the system configuration problem?

Hi Steve,
As mentioned on the troubleshooting page as well normally application like antiviruses, encryption and system maintenance tools causes this kind of problem. These software software intercepts some system calls for the Reader sandbox. Could you please check if you have any of these kind of software installed? Could you please answer following question then I would be in better position to help you?
1. Version of Reader being used
2. OS
3. What happens if you choose launch unprotected? Do you see a failure or Reader launches?
Thanks

Issue with latest Adobe Reader 11.0.10 - Adobe Reader cannot open in Protected Mode due to incompatibility with your system configuration.

Since updating to the most recent Adobe Reader v11.0.10, getting an Adobe Reader Protected Mode: Adobe Reader cannot open in Protected Mode due do an incompatibility with your system configuration. Would you like to open Adobe Reader with Protected Mode disabled?

The solution I was looking for was to launch Adobe Reader in Protected Mode.
I could not identify issues preventing Protected Mode from starting. What ended up working, was to do a complete uninstall, followed by a reinstall. Now we can load Reader in Protected Mode.

Adobe reader 11 cannot open in protected mode due to incompatibilty with your system configuration

I have deployed Adobe reader 11 is our IT Enviorment using SCCM 2012 and the following warning Adobe reader cannot open in protected mode due to incompatibilty with your system configuration. Would you like to open Adobe reader with Protected Mode disabled is being displayed. When tried opening PDF files. Is there any way to isolate the cause without needing to disable the protected mode without needing to disable protected mode from Adobe reader settings.

To the best of my knowledge: no.

Every time I open Reader XI I get a box that pops up and says "Cannot open in protected mode due to

incompatible system configuration"

Hi sdc01522,
Please help me in understanding your problem better as on normal Win7 machines we don't get these issues.
Can you please let me know the following:
1) Exact operating system like Win7 or WinXP or Win8 (32bit or 64 bit) (Home, Professional, Enterprise or Ultimate) (Goto Computer , right click and you'll see the details in Windows Edition and system)
2) Any antivirus/ antimalware/ encryption software installed in your system? (It might be stopping Adobe Reader to open with protected mode enabled)
3) Are you login with any specific kind of user or normal administrator user ?
4) Is your system a part of any special file system?
5) Have you installed Adobe Reader at the default location (For 32-bit systems it is C:\Program Files\Adobe\Reader 11.0 and 64-bit it is C:\Program Files (x86)\Adobe\Reader 11.0 ) or any other location?
Thanks,
Shakti K

Adobe Reader cannot open in Protected Mode

I apologize if this is listed in the wrong category.
Recently, all users on our server started receiving a message: "Adobe Reader cannot open in Protected Mode due to an incompatibility with your system configuration. Would you like to open Adobe Reader with Protected mode disabled?" The users are presented with 3 options:
Open with Protected Mode disabled
Always open with Protected Mode disabled
Do not open with Protected Mode disabled.
All the users can click "Open with Protected Mode disabled" and the PDF opens fine. I know that I can disable Protected Mode but I would rather not have to disable a security feature.
I have read this link: http://helpx.adobe.com/acrobat/kb/protected-mode-troubleshooting-reader.html and none of the provided solutions seem to apply to us. I have tried a rebooting the server and uninstalling/reinstalling Adobe. Neither of these options worked. There is not an antivirus currently running on this server. We are not using Smart Cards. I have checked the Security permissions and they seem to be fine. I can not think of any recent changes to this server, but it has run just fine for years now.
OS is Windows Server 2008 R2 SP1
Acrobat Version is 11.0.10
Is anyone aware of anything else that could cause this message? Thanks

Thanks for the reply.
That option is not there on my version though. I am using version 11.0.10

Adobe reader X cannot open in protected mode

I am getting the message "Adobe Reader cannot open in Protected Mode due a problem with your system configuration.
None of the threads or other troubleshooting tips I've found have resolved this.
Just clicking on the Adobe Reader icon by itself causes the problem.
Here's my process explorer output.
Process PID CPU Private Bytes Working Set Description Company Name
System Idle Process 0 98.46 0 K 28 K
System 4 0 K 236 K
Interrupts n/a < 0.01 0 K 0 K Hardware Interrupts and DPCs
smss.exe 576 172 K 440 K Windows NT Session Manager Microsoft Corporation
csrss.exe 640 1,680 K 3,652 K Client Server Runtime Process Microsoft Corporation
winlogon.exe 664 7,948 K 8,200 K Windows NT Logon Application Microsoft Corporation
   services.exe 712 2,240 K 4,556 K Services and Controller app Microsoft Corporation
    vmacthlp.exe 892 964 K 3,248 K VMware Activation Helper VMware, Inc.
    svchost.exe 912 3,204 K 6,352 K Generic Host Process for Win32 Services Microsoft Corporation
     wmiprvse.exe 2160 4,376 K 6,028 K WMI Microsoft Corporation
     wmiprvse.exe 3392 7,644 K 6,916 K WMI Microsoft Corporation
     wmiprvse.exe 1124 2,664 K 6,116 K WMI Microsoft Corporation
    svchost.exe 1000 2,068 K 4,740 K Generic Host Process for Win32 Services Microsoft Corporation
    btservice.exe 1096 11,720 K 22,260 K BeyondTrust Shared Service BeyondTrust Software, Inc.
    MsMpEng.exe 1112 90,952 K 56,476 K Antimalware Service Executable Microsoft Corporation
    svchost.exe 1256 18,404 K 29,452 K Generic Host Process for Win32 Services Microsoft Corporation
    svchost.exe 1284 1,536 K 3,980 K Generic Host Process for Win32 Services Microsoft Corporation
    svchost.exe 1400 1,496 K 3,700 K Generic Host Process for Win32 Services Microsoft Corporation
    spoolsv.exe 1500 4,840 K 7,208 K Spooler SubSystem App Microsoft Corporation
    jqs.exe 1820 2,360 K 1,476 K Java(TM) Quick Starter Service Sun Microsystems, Inc.
    vmamqpd.exe 1892 2,500 K 5,260 K VMware AMQP Service VMware, Inc.
    vmtoolsd.exe 388 7,304 K 9,404 K VMware Tools Core Service VMware, Inc.
    vmware-update-agent.exe 460 7,880 K 12,176 K
    CcmExec.exe 532 15,296 K 26,724 K CCM Executive Microsoft Corporation
    VMUpgradeHelper.exe 1432 1,408 K 4,896 K VMware virtual hardware upgrade helper application VMware, Inc.
    alg.exe 544 1,364 K 3,944 K Application Layer Gateway Service Microsoft Corporation
   lsass.exe 724 5,068 K 2,028 K LSA Shell (Export Version) Microsoft Corporation
explorer.exe 3536 22,392 K 30,256 K Windows Explorer Microsoft Corporation
VMwareTray.exe 3756 5,768 K 8,372 K VMware Tools tray application VMware, Inc.
VMwareUser.exe 3788 7,564 K 11,000 K VMware Tools Service VMware, Inc.
msseces.exe 3812 14,640 K 19,180 K Microsoft Security Client User Interface Microsoft Corporation
acrotray.exe 3904 4,364 K 7,148 K AcroTray Adobe Systems Inc.
jusched.exe 3948 3,272 K 5,604 K Java(TM) Update Scheduler Sun Microsystems, Inc.
ctfmon.exe 3976 2,852 K 4,388 K CTF Loader Microsoft Corporation
procexp.exe 1276 1.54 16,208 K 23,264 K Sysinternals Process Explorer Sysinternals - www.sysinternals.com
AcroRd32.exe 1152 1,548 K 5,616 K Adobe Reader Adobe Systems Incorporated
Process: AcroRd32.exe Pid: 1152
Name Description Company Name Version
AcroRd32.exe Adobe Reader Adobe Systems Incorporated 10.1.0.534
advapi32.dll Advanced Windows 32 Base API Microsoft Corporation 5.1.2600.5755
btpload32.dll BeyondTrust Profiler Loader BeyondTrust Software, Inc. 5.1.0.10
clbcatq.dll Microsoft Corporation 2001.12.4414.700
comctl32.dll User Experience Controls Library Microsoft Corporation 6.0.2900.6028
comdlg32.dll Common Dialogs DLL Microsoft Corporation 6.0.2900.5512
comres.dll Microsoft Corporation 2001.12.4414.700
ctype.nls
gdi32.dll GDI Client DLL Microsoft Corporation 5.1.2600.5698
imm32.dll Windows XP IMM32 API Client DLL Microsoft Corporation 5.1.2600.5512
kernel32.dll Windows NT BASE API Client DLL Microsoft Corporation 5.1.2600.5781
locale.nls
msctf.dll MSCTF Server DLL Microsoft Corporation 5.1.2600.5512
msctfime.ime Microsoft Text Frame Work Service IME Microsoft Corporation 5.1.2600.5512
msvcrt.dll Windows NT CRT DLL Microsoft Corporation 7.0.2600.5512
ntdll.dll NT Layer DLL Microsoft Corporation 5.1.2600.6055
ntmarta.dll Windows NT MARTA provider Microsoft Corporation 5.1.2600.5512
ole32.dll Microsoft OLE for Windows Microsoft Corporation 5.1.2600.6010
oleaut32.dll Microsoft Corporation 5.1.2600.6058
privman32.dll BeyondTrust PowerBroker Desktops DLL BeyondTrust Software, Inc. 5.1.0.42
psapi.dll Process Status Helper Microsoft Corporation 5.1.2600.5512
rpcrt4.dll Remote Procedure Call Runtime Microsoft Corporation 5.1.2600.6022
samlib.dll SAM Library DLL Microsoft Corporation 5.1.2600.5512
secur32.dll Security Support Provider Interface Microsoft Corporation 5.1.2600.5834
shell32.dll Windows Shell Common Dll Microsoft Corporation 6.0.2900.6072
shlwapi.dll Shell Light-weight Utility Library Microsoft Corporation 6.0.2900.5912
sortkey.nls
sorttbls.nls
unicode.nls
user32.dll Windows XP USER API Client DLL Microsoft Corporation 5.1.2600.5512
userenv.dll Userenv Microsoft Corporation 5.1.2600.5512
uxtheme.dll Microsoft UxTheme Library Microsoft Corporation 6.0.2900.5512
version.dll Version Checking and File Installation Libraries Microsoft Corporation 5.1.2600.5512
wldap32.dll Win32 LDAP API DLL Microsoft Corporation 5.1.2600.5512

Your log file shows you to be running v10.1.0.534. Could you please update to the latest version which is v10.1.1 and then try again. You can get it from here: http://get.adobe.com/reader/direct/
Also, has a rule been created in the BeyondTrust Software application you appear to be using to allow Reader X to open in Protected Mode? That application might be interfering with the way Reader X operates. There's a demo on their site which might help: http://www.beyondtrust.com/Products/PowerBroker-Desktops-Windows-Edition/Product-Demo/

HT3529 i cannot open my messages app due to a ridiculously long text i sent, it goes to a white screen then just goes back to the home screen, what can i do ?

i cannot open my messages app due to a ridiculously long text i sent, it goes to a white screen then just goes back to the home screen, what can i do ?

OK, just remembered that someone had posted a solution for this "login loop" issue.
If you follow the directions here and be sure to enter all of this EXACTLY as it appears here, you may be able to solve this problem.
You will first need to boot into single user mode, which will bring you to a scary looking text only screen. Don't be frightened.
To do this, startup holding the Cmd-S keys together. At the entry which shows root# enter the following exactly. Write it down now, since you won't be able to copy/paste. Pay attention to case and spaces. Everything is lower case. The only spaces are between /sbin/mount and -uw, between -uw and / and between rm and /var/audit/current
Type in
/sbin/mount -uw /
Hit return and then at the next root# prompt, type in
rm /var/audit/current
Then hit return and at the next root# prompt type in "reboot" no quotes. Don't type in anything new until you get the root# prompt after entering each command.
If after entering rm /var/audit/current, you get a message back saying "no such file," then just type in "reboot" at the prompt.

When i try download a file from the internet it looks like its downloading then when i go to open this file it opens up in the app text edit and says it cannot open i DOS mode? Can anyne help?

when i try to download a file from the internet it starts to download but when its finished it opens up in the app "text edit" and it says this file cannot open in DOS mode.
Can anyone help?

It sounds like perhaps the file doesn't have an extension that the system recognizes. Is this all files, or just one specific one, and if so, which? What is the name (and extension, if it has one) of the downloaded file? What kind of file do you *expect* it to be? (PDF, or whatever). Renaming a file with the appropriate extension can often fix that kind of problem.
Matt

I get a message that my reader cannot open in protected mode. how do i fix that?

I get a message that my reader cannot open in protected mode. how do i fix that?

What is your operating system? Reader version?
What happens if you select 'Always open with Protected Mode disabled'?

HT4623 I cannot open my home page due to a lock sign before the adress

I cannot open my home page due to a lock sign in front of the address

Open the iGoogle page but press the escape key to stop the page loading. If you have the "My Scores" gadget delete it.

Cannot open in Protected Mode - Not McAfee

We just installed Adobe Reader X. Many were getting the "cannot open in protected mode" so we applied the McAfee hotfix 613017 and added ACRORD32.EXE to the buffer overfolow exclusion as recommended. It works on most. Bust some still get the popup that it cannot open in protected mode. I removed McAfee completely and we still get the error. Is there a way to debug Reader X so I can foind out what is stopping it from going in protected mode?

First, take a look at http://kb2.adobe.com/cps/860/cpsid_86063.html#main_Unsupported_configurations an see if anything applies. 10.0.1 will be out today, where some of the issues listed here will get resolved.

Firefox will not start, even in Safe Mode. Evidence suggests that this is due to an incompatibility with the latest update of Java.

Firefox will not start in WinXP. (I am sending this from an alternate browser.)
I believe that this is due to some incompatibility with the latest update of Java. I believe that one of the tabs from my previous session included a Java application, and this is causing the difficulty. In recent days, since the last update of Java, I have had difficulty in loading linked pages with Java applications into Firefox, and have needed to switch to a different browser to do this.
Now I cannot even start the browser, presumably due to the presence of a Java application on one of the restored tabs.
When I now try to start Firefox, my ZoneAlarm security s/w presents the message "Java(TM) Quick Starter binary is trying to access the Internet." I click "Allow", but Firefox will not start. If I click "Deny", the same result. The same thing happens when I try to start Firefox in Safe Mode, I cannot even start Firefox in Safe mode.
== This happened ==
Every time Firefox opened
== after recent update of Java

You can try to disable the Java Quick starter and the Java Console extension in the Control Panel > Java.
Control Panel > Java > Advanced tab > Miscellaneous >Java Quick Starter (disable)
You can also disable the Java plugin in Firefox: Tools > Add-ons > Plugins
See [[Troubleshooting extensions and themes]]
See [[Troubleshooting plugins]]

Cannot open in proctected mode due to an incompatibility with your system configuration

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