Cannot open itunes now I've downloaded the update - help please
I launched my itunes and had a message asking did I want to install the updated version. When it finished installing it said it needed to shutdown and restart - which I did. When I tried to reopen itunes from the shortcut it said it cannot open it coz some files are missing. Can anyone help please. I have contacted apple and although i've had my phone for over 90 days they have emailed me steps on how to uninstalled and reinstall safely. However, once I got the email, the first thing it tells me to do is to launch itunes which I can't do. can anyone help please? Many thanks.
Hi,
Try the following
First of all, see if you can uninstall your current version of HP Support Assistant by using the Microsoft 'Fixit' on the following link - this is particularly useful in correcting issues that may prevent reinstallation on machines running a 64bit OS.
http://support.microsoft.com/mats/Program_Install_and_Uninstall
If this completes, restart the PC.
Next download and install the latest version of HP Support Assistant from the page on the link below - the download links are towards the bottom of the page.
http://h18021.www1.hp.com/helpandsupport/hp-support-assistant.html
After the installation, restart the PC again.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience
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