Cannot open layers in trial of elements 10...help

Hi,
I am unable to open layers in the trial version of elements 10...is this correct and if so it's bloody useless as a trial as i want to use it for smart filters with viveza...any ideas...thanks!!
angus

anyone out there?...i talked to adobe " support " and they tersely answered they do not offer support for a trial!!...how on earth do they expect one to sample their product prior to a purchase?...hopeless at best...i am not inclined to shell out a hundred bucks if they can't answer a few simple questions!!
anyone else equally frustrated?

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From: gener7 <[email protected]>
To: Natalie Fosdick <[email protected]>
Sent: Tuesday, November 25, 2014 8:35 PM
Subject: I worked on a Photshop file yesterday, but today, I received a notification that the file cannot open because it is incompatible. Please help!
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Cannot open layers in trial of elements 10...help

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