Cannot open LiveCycle protected pdf

When trying the iOS reader to open a Livecycle DRM protected pdf, I get the following error (I'm obfuscating the server name on purpose) - "Access to this document is restricted by this remote server xxxxx.xxxxx.com, however we are unable to connect it at this time.  Please try to open it again later. If you continue to see this message, check whether your device is supported by this server." 
I can open the exact same pdf on a Windows desktop using Adobe Reader.    Is there something on the LiveCycle server that needs to be configured for the iOS client?

Hi, please review the FAQ referenced off of blogs.adobe.com/security/2011/10/just-released-adobe-reader-10-1-for-ios-and-android.html. Please make sure that you have a supported server version running, no problems with SSL, and a appropriately-configured policy. If you still experience problems, please contact Adobe Support to help debug your specific enviornment. Thanks!

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    Hello,
    I installed a LiveCycle server for the Right management module.
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    When looking at the server's logs, I only locate one unsual error :
    ==========
    2009-08-27 15:35:11,011 WARN  [com.adobe.idp.common.util.IDPUtil] UserM:GENERIC_WARNING: [Thread Hashcode: 30537506] Failure cause: com.adobe.edc.server.errors.exception.EDCServerSystemException: nullorigin: | [com.adobe.edc.server.businesslogic.license.LicenseManagerBean] errorCode:770 errorCodeHEX:0x302 message: | severity: 1traced:
    2009-08-27 15:35:11,011 WARN  [com.adobe.idp.common.util.IDPUtil] UserM:GENERIC_WARNING: [Thread Hashcode: 30537506] Failure cause: com.adobe.edc.server.errors.exception.EDCServerSystemException: nullorigin: | [com.adobe.edc.server.businesslogic.license.LicenseManagerBean] errorCode:770 errorCodeHEX:0x302 message: | severity: 1traced:
    2009-08-27 15:35:11,011 ERROR [org.jboss.ejb.plugins.LogInterceptor] EJBException in method: public abstract com.adobe.edc.server.businessobject.VoucherBO com.adobe.edc.server.businesslogic.license.LicenseManager.getVoucher(com.adobe.edc.server .businessobject.EDCContext,java.lang.String,java.lang.String,java.lang.String,java.lang.St ring,boolean,java.lang.String) throws com.adobe.edc.server.errors.exception.EDCServerException,com.adobe.edc.server.errors.exce ption.EDCServerSystemException:
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        at com.adobe.edc.server.businesslogic.license.LicenseManagerBean.retrieveVoucher(LicenseMana gerBean.java:553)
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        at sun.reflect.GeneratedMethodAccessor521.invoke(Unknown Source)
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        at org.jboss.ejb.plugins.TxInterceptorCMT.runWithTransactions(TxInterceptorCMT.java:363)
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        at org.jboss.ejb.plugins.SecurityInterceptor.invoke(SecurityInterceptor.java:153)
        at org.jboss.ejb.plugins.LogInterceptor.invoke(LogInterceptor.java:192)
        at org.jboss.ejb.plugins.ProxyFactoryFinderInterceptor.invoke(ProxyFactoryFinderInterceptor. java:122)
        at org.jboss.ejb.SessionContainer.internalInvoke(SessionContainer.java:624)
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        at org.jboss.ejb.plugins.local.StatelessSessionProxy.invoke(StatelessSessionProxy.java:88)
        at $Proxy234.getVoucher(Unknown Source)
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        at com.adobe.edc.server.webservices.EDCServiceUtil.getVoucherDTO(EDCServiceUtil.java:162)
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    2009-08-27 15:35:11,013 ERROR [com.adobe.edc.server.errors.exception.EDCClientException] Thread: http-0.0.0.0-8009-6, hashcode: 30537506  clientErrorCode:770 clientErrorCodeHEX:0x302 message:
    2009-08-27 15:35:37,178 WARN  [com.adobe.idp.common.util.IDPUtil] UserM:GENERIC_WARNING: [Thread Hashcode: 28842160] Failure cause: com.adobe.edc.server.errors.exception.EDCServerSystemException: nullorigin: | [com.adobe.edc.server.businesslogic.license.LicenseManagerBean] errorCode:770 errorCodeHEX:0x302 message: | severity: 1traced:
    2009-08-27 15:35:37,178 WARN  [com.adobe.idp.common.util.IDPUtil] UserM:GENERIC_WARNING: [Thread Hashcode: 28842160] Failure cause: com.adobe.edc.server.errors.exception.EDCServerSystemException: nullorigin: | [com.adobe.edc.server.businesslogic.license.LicenseManagerBean] errorCode:770 errorCodeHEX:0x302 message: | severity: 1traced:
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        at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
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        at org.apache.tomcat.util.net.MasterSlaveWorkerThread.run(MasterSlaveWorkerThread.java:112)
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    2009-08-27 15:35:37,180 ERROR [com.adobe.edc.server.errors.exception.EDCClientException] Thread: http-0.0.0.0-8009-7, hashcode: 28842160  clientErrorCode:770 clientErrorCodeHEX:0x302 message:
    2009-08-27 15:35:56,508 WARN  [com.adobe.idp.common.util.IDPUtil] UserM:GENERIC_WARNING: [Thread Hashcode: 30537506] Failure cause: com.adobe.edc.server.errors.exception.EDCServerSystemException: nullorigin: | [com.adobe.edc.server.businesslogic.license.LicenseManagerBean] errorCode:770 errorCodeHEX:0x302 message: | severity: 1traced:
    2009-08-27 15:35:56,508 WARN  [com.adobe.idp.common.util.IDPUtil] UserM:GENERIC_WARNING: [Thread Hashcode: 30537506] Failure cause: com.adobe.edc.server.errors.exception.EDCServerSystemException: nullorigin: | [com.adobe.edc.server.businesslogic.license.LicenseManagerBean] errorCode:770 errorCodeHEX:0x302 message: | severity: 1traced:
    2009-08-27 15:35:56,508 ERROR [org.jboss.ejb.plugins.LogInterceptor] EJBException in method: public abstract com.adobe.edc.server.businessobject.VoucherBO com.adobe.edc.server.businesslogic.license.LicenseManager.getVoucher(com.adobe.edc.server .businessobject.EDCContext,java.lang.String,java.lang.String,java.lang.String,java.lang.St ring,boolean,java.lang.String) throws com.adobe.edc.server.errors.exception.EDCServerException,com.adobe.edc.server.errors.exce ption.EDCServerSystemException:
    com.adobe.edc.server.errors.exception.EDCServerSystemException: nullorigin: | [com.adobe.edc.server.businesslogic.license.LicenseManagerBean] errorCode:770 errorCodeHEX:0x302 message: | severity: 1
        at com.adobe.edc.server.businesslogic.license.LicenseManagerBean.retrieveVoucher(LicenseMana gerBean.java:553)
        at com.adobe.edc.server.businesslogic.license.LicenseManagerBean.getVoucher(LicenseManagerBe an.java:310)
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        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
        at java.lang.reflect.Method.invoke(Method.java:585)
        at org.jboss.invocation.Invocation.performCall(Invocation.java:345)
        at org.jboss.ejb.StatelessSessionContainer$ContainerInterceptor.invoke(StatelessSessionConta iner.java:214)
        at org.jboss.resource.connectionmanager.CachedConnectionInterceptor.invoke(CachedConnectionI nterceptor.java:149)
        at org.jboss.ejb.plugins.StatelessSessionInstanceInterceptor.invoke(StatelessSessionInstance Interceptor.java:154)
        at org.jboss.webservice.server.ServiceEndpointInterceptor.invoke(ServiceEndpointInterceptor. java:54)
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        at org.jboss.ejb.plugins.AbstractTxInterceptor.invokeNext(AbstractTxInterceptor.java:106)
        at org.jboss.ejb.plugins.TxInterceptorCMT.runWithTransactions(TxInterceptorCMT.java:363)
        at org.jboss.ejb.plugins.TxInterceptorCMT.invoke(TxInterceptorCMT.java:166)
        at org.jboss.ejb.plugins.SecurityInterceptor.invoke(SecurityInterceptor.java:153)
        at org.jboss.ejb.plugins.LogInterceptor.invoke(LogInterceptor.java:192)
        at org.jboss.ejb.plugins.ProxyFactoryFinderInterceptor.invoke(ProxyFactoryFinderInterceptor. java:122)
        at org.jboss.ejb.SessionContainer.internalInvoke(SessionContainer.java:624)
        at org.jboss.ejb.Container.invoke(Container.java:873)
        at org.jboss.ejb.plugins.local.BaseLocalProxyFactory.invoke(BaseLocalProxyFactory.java:415)
        at org.jboss.ejb.plugins.local.StatelessSessionProxy.invoke(StatelessSessionProxy.java:88)
        at $Proxy234.getVoucher(Unknown Source)
        at com.adobe.edc.server.businesslogic.BusinessHandler.getConsumeLicense(BusinessHandler.java :314)
        at com.adobe.edc.server.webservices.EDCServiceUtil.getVoucherDTO(EDCServiceUtil.java:162)
        at com.adobe.edc.server.webservices.EDCLicenseService.getConsumeLicense(EDCLicenseService.ja va:393)
        at sun.reflect.GeneratedMethodAccessor520.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
        at java.lang.reflect.Method.invoke(Method.java:585)
        at org.apache.axis.providers.java.RPCProvider.invokeMethod(RPCProvider.java:388)
        at org.apache.axis.providers.java.RPCProvider.processMessage(RPCProvider.java:283)
        at org.apache.axis.providers.java.JavaProvider.invoke(JavaProvider.java:323)
        at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:32)
        at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:118)
        at org.apache.axis.SimpleChain.invoke(SimpleChain.java:83)
        at org.apache.axis.handlers.soap.SOAPService.invoke(SOAPService.java:453)
        at org.apache.axis.server.AxisServer.invoke(AxisServer.java:281)
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        at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
        at org.apache.axis.transport.http.AxisServletBase.service(AxisServletBase.java:327)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.j ava:252)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
        at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:81)
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  • Adobe Reader for iOS cannot open IRM-protected PDF documents.

    Hi,
    trying to open IRM-protected documents on an iPhone or iPad.
    (Reader-version is 10.1.0 (49458) - on iOS5 final).
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    there is an error-message, that the connection to the IRM-server failed.
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