Cannot open locked files using fingerprint on Tecra A11-17H

Hello,
I have a Toshiba Tecra A11-17H - PTSE0E 03402EFR
Operating system is Windows 7 64bit
Here is my problem :
I locked files (image, text) with fingerprint, while I was running Windows XP Professional.
I copied my files without unlocked on external hard drive, then uninstalled XP and installed Windows 7.
After the reinstallation, the fingerprint reader has stopped working.
I had to download the drivers and software from the Toshiba website.
I then put my transferred to the external hard drive on the computer but now it is unable to open the file.
Extension has been changed (automatically), a fpl . came to added after the original extension .
I tried deleted fpl but nothing happens.
When I do right click, I do not have the option "unlock, but rather "to protect the file".
I understand (reading the forum) that fingerprint technology TPM consists of a chip containing a decryption key unique to the computer.
Theoretically, it would be possible to unlock my files, since it is the same computer ...
Help me please ....

Please read this:
[Cannot access fingerprint-protected files after recovery|http://aps2.toshiba-tro.de/kb0/TSB9802O50000R01.htm]
_Issue:_
A user cannot access his fingerprint protected files when backing up these files on external storage like e.g. a network drive and performing a recovery or reinstallation of the operating system on the machine where the files were protected.
_Summary:_
The AuthenTec fingerprint software provides a feature called "protecting files/folders" which gives the user the ability to protect files regardless if stored locally, on external media (USB flash memory) or network storage with either a password or the stored fingerprints. After protecting the files, they cannot be moved/copied/deleted anymore until the user unprotects them.
The root cause of the above mentioned scenario is because of the fact that the "Authentec" fingerprint software is creating a connection between the installed fingerprint hardware and the filesystem on the HDD which acts like a key. This connection is removed after formatting or deleting the harddisk of the computer. Without this connection, the files cannot be accessed anymore and the user will not be able to unprotect them since there is no "key" which could unlock the file-protection.
_Resolution:_
To prevent data loss caused by such scenario, *the user needs to unprotect the files before storing the files on external media* for backup/storage purposes and afterwards reinstalling the operating system.
Users should generally make sure to keep an accessible backup on an external storage media in case of data loss and data corruption.

Similar Messages

CANNOT OPEN RAW FILES USING NEW CANON EOS 1D MKIII WITH PHOTOSHOP ELEMENTS 5

Hi, I have recently taken a number of RAW shots with my new Canon EOS 1D MKIII and have found that I am unable to import them into Photoshop Elements version 5 (using Microsoft Windows). Comments generated are: "the file is a format that cannot be included in the organiser" and "cannot open because it is the wrong type of file". The RAW file extension is .CR2 and I have been able to open these type of files taken on my older, and much cheaper, Canon 350D. I have spent hours considering different options but to no effect and am completely baffled. Do the two cameras produce different types of RAW files? Notably, the files do import into the Canon software 'Digital Photo Professional' but I want to undertake the more versatile manipulation in Photoshop Elements. I have managed to become even more baffled about Digital Negative ('DNG') files and wonder if there is some kind of converter I need. Would the solution be to purchase a more advanced Photoshop package like CS2? OR .......... do I need an 'Adobe Camera RAW' update? I have struggled to find the latest version for Photoshop Elements 5 to suit my Canon EOS 1D MKIII. There appears to be a 4.3.1 update but this only applies to Version CS3. Help!

You probably haven't had anyone respond to your question because it has been asked and answered so many times. However, I will try once again.
Adobe Camera Raw must have a profile for every model of every camera for which it supports the camera's raw format. It is not a matter of just supporting a file type such as your CR2 files. ACR needs to know specifically what model you are using. This is a problem that has been created by the different camera makers. They are the ones who are creating these proprietary raw formats. No, they do not cooperate with Adobe. That is why Adobe has to wait for a camera to be available, then obtain a raw file from that camera, and then create the profile so that ACR will recognize that camera. That is also why ACR is updated about four times each year, to provide support for newly released cameras.
In an attempt to create a "common" raw file format, Adobe has developed the DNG (Digital negative) file format. Adobe is providing a free DNG converter. You always want to download and use the latest version of the DNG converter because it will be the one that supports the most cameras. The DNG converter creates a digital negative copy of your raw image. It contains all of the original raw image data. The image data is precisely the same data that was in the original raw image. The difference is that the DNG file has a "standardized" file header that stores as much of the metadata as possible about the image. Metadata is the information that records the changes that you make to your image when you edit it. Some of the image data is proprietary, and is therefore not available to Adobe. Obviously, that information simply has to be ignored by ACR. There are no XMP files associated with the DNG files. The information is stored within the DNG file itself so the XMP sidecar file is not necessary.
If you decide to go the DNG route you want to make sure you are using the latest version of the DNG converter. It will convert raw files from the largest number of cameras. Those DNG files can be opened by any version of Camera Raw from version 2.4 onward. Consequently, someone who is still using Photoshop CS still has the capability of working on their raw files even if they have the most recent up to date camera.
Photoshop Elements will utilize ACR 4.3.1 and any subsequent updates to the ACR 4.x releases. Judging from past experience, there should be another release soon. No one knows for sure. These releases are never announced ahead of time. ACR is not as robust in Photoshop Elements as it is in Photoshop CS3. It is the same plug-in, but a number of options are not available. It will support the same cameras, however.
You don't need to worry about matching the DNG converter version number to your working version of ACR. The only relationship is that matching version numbers will support the same set of cameras. But the DNG files that are created can be used in any version of ACR from 2.4 onward.
Anyone who is involved with digital photography and shooting raw has become a victim of the arrogance of the camera makers. The camera makers want to protect their proprietary format, and they want to promote the use of their software. Some of that software has to be purchased, so it is another way for them to make money. Until such time as everyone agrees on a common raw format, the photographers are the ones who are at the mercy of the camera makers. And there will be a continual ongoing updating process that we will have to wait for.

Cannot open dng files using Photoshop CS4 after formatting my computer.

I had Photoshop CS4 installed at my desktop and because I couldn't open my raw files taken with my Sony A99 I downloaded DNG Data Converter.After that I was able to open my dng files using Photoshop CS4.After some months I formatted my computer and I reinstalled Photoshop CS4.Now I cannot open my older dng files and I get an error message.Also I cannot update my initial version of Photoshop from version 11.0.

Mac or Win?
Did you update Photoshop after reinstalling it?
BOILERPLATE TEXT:
If you give complete and detailed information about your setup and the issue at hand, such as your platform (Mac or Win), exact versions of your OS, of Photoshop and of Bridge, machine specs, such as total installed RAM, scratch file HDs, video card specs, what troubleshooting steps you have taken so far, what error message(s) you receive, if having issues opening raw files also the exact camera make and model that generated them, etc., someone may be able to help you.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!

HT201441 i receive your support thru (forgot password) email.the problem now is i cannot open the file using my ipad.because its asking for apple account and the problem is forgot password and security details when i make apple id.im the owner

apple, my prroblem now is i cannot open the ios diagnostic using my ipad. the screen shows hello,language,and countrry.and sign in.the email address
that i'm using before to sign in.and to activate my ipad (forgot password) is stiill i'm using now.i'm the owner of his gadget.i recieve ios diagnostic thru email send by apple.is there any other way to open this support.i'm using now my windows8 laptop,and i havve a new apple id.tnxs

We are fellow users here on these forums, you're not talking to iTunes Support nor Apple. I don't know where you originally posted this question, but it's only just appeared in the Using iPad forum.
If you can't remember your password then you can reset it via http://iforgot.apple.com
If you can't get it reset via that site then you will have to contact Support in your country, they should be able to reset it for you (they can also reset your security questions if you've forgotten their answers).
Contacting Apple about account security : Contact Apple for help with Apple ID account security - Apple Support
If your country isn't on that page then try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html

Cannot open pdf files using optonline email

PDF attachments to optonline emails do not open. It was possible at one time to open PDF files by right double clicking the file bar and selecting "reload page" but that no longer works.

Hi FRANKIMOSSI,
Have you checked to see if your PDF add-on is up to date? I'd take a look at [[Opening PDF files within Firefox]]. There is a lot of information in there and it lists a couple of different PDF add-ons. I'd try both to see if it is localized to just one.
Hopefully this helps!

Installing OSX Lion has killed Macromedia (Adobe) Freehand 11. I now cannot open valuable files for publications, some 'underway'. Apparently because Apple, in their wisdom, have decided to no longer support 'Power PC' software. Any solutions?

Installing Mac OSX Lion has killed Macromedia (Adobe) Freehand 11 – which is otherwise perfectly viable, current graphics software (originally designed for Mac, I thought). I now cannot open valuable files used to create figures for publications, and work 'underway' is dead in the water. Apparently Apple, in their wisdom, have decided to no longer support 'Power PC' software. Any solutions? Work arounds?

Manonabike wrote:
Good point/question (Does Lion have some function I need/want?). It seems, from the blurb, that the move to iCloud requires, or will be best supported by, Lion. Certainly they're saying that iOS5 on iPhone will be needed, and it's implied that iOS5 and Lion are designed for compatibility. So yes, perhaps, not sure.
At this exact moment in time, yes, Lion is required. There are "rumors" of a 10.6.9 SL release for iCloud, but that type of discussion is not allowed here, so I won't discuss it.
However, your idea, and from the other replies, to run SL on another partition – yes I did backup before installing Lion – sounds like a way forward. I'll try it – thanks!
I do think that's the best plan at present. You're welcome, and good luck.

I downloaded mountain lion and then the new office suite (word, ppt, excel) but now when I try to display one of my ppt's it says 'ppt cannot open the file...the file may be corrupt, in use, not a type recognized by ppt etc.." how can I fix it?? HELP

I downloaded mountain lion and then the new office suite (word, ppt, excel) but now when I try to display one of my ppt's it says 'ppt cannot open the file...the file may be corrupt, in use, not a type recognized by ppt etc.." how can I fix it?? HELP

Did you try to open teh fle by double-clicking its icon? If the file was made with an older version of Office, you may get that message. Try opeing PP and, from its "File" menu, see if you can open the ppt. I've foundthat often gets around that message and then yo ucan save the file from the newer version.
If that doesn't work, consider asking in the Microsoft Office: Mac forums here:
Office for Mac forums
PowerPoint is not an Apple product and it seems a lot of people around here avoid Office.

I cannot open pdf files from one supplier when using Adobe Reader but I can using another Viewer

I cannot open pdf files from one supplier when using Adobe Reader but I can open it if using Google PDF viewer or another viewer. The Adobe reader gives the error "There was an error opening this document. The file is damaged and could not be repaired" when I try to open the file. The version of Adobe Reader is 10.1.7, however I have tried other versions and they all fail the same way. I have tested on a number of different PC's in different networks and all fail using Adobe Reader but work using alternate viewer. Also the PC's will open a PDF from any other source.

Newer Reader versions are more strict than older versions (and other PDF viewers). If certain minimum requirements are not met, Reader will tell you that the PDF is damaged. This can happen when a document was created with software that does not adhere to PDF standards, or when the file was damaged during a download or email transmission.
You should contact the creator of these PDFs.

After upgrading to Mountain Lion, I cannot open my File Maker Pro files. Can I use Numbers to open these files?

After upgrading to Mountain Lion, I cannot open my File Maker Pro files. Can I use Numbers to open these files?

Numbers is a spreadsheet program and FileMaker is a database program, so you probably can't use Numbers to open them unless you had first exported them from FileMaker in a spreadsheet-compatible format.
If you upgraded from 10.6 Snow Leopard or earlier and your old copy of FileMaker won't open anymore, it might be a PowerPC application that is not compatible with 10.7 and later. If that is the case, to work with your FileMaker files you should upgrade your copy of FileMaker to the latest version, which seems to be FileMaker 12.

Help - "Acrobat is being used by another application and cannot open PDF files until the other application is closed."

Hello,
I searched this site and google for this error terminology and come up dry. I support a user who has been for years using Acrobat 5 (yes, I know...) to read files in a client DB program, as well as other PDF files on their PC. In the last week or so, they have started gatting this error "Acrobat is being used by another application and cannot open PDF files until the other application is closed." any time they attempt to open a PDF file attached to an email (via Outlook).
It is my understanding that they cannot upgrade to a newer version of Acrobat because of limitations of their client software, but had not previously had any issues viewing PDF notes from the DB, and PDF attachments in their email.
I have tried uninstalling and re-installing, as well as tried using Adobe Reader 7 & 9 in conjunction with Acrobat to try to get around this issue, but have not been successful.
Any ideas?
Thanks,
Jesse

I don't have an answer to your technical problem. The product I assume is Acrobat that you are talking about (based on the post title), Adobe is the company name. This is a good place to ask questions on Acrobat if folks can figure out what you are talking about. They will ask for the product version number (like AA9.3.3), operating system, and other applications if appropriate. Also, just what you are doing that generates the message.
As for Adobe, you are not likely to get an answer from them here in the user forum. You will be lucky if you can get an answer if you can contact them and not be on hold for more than an hour (sorry, this is why a lot of folks end up in the forum).
So, to help others try to answer your question, what are the products and versions involved? What OS? What are you doing when the message comes up.

Cannot open jpg files in Preview? Error message "may be damaged or use a file format that preview does not recognize".

For some reason I cannot open jpg files from a co-worker who previosuly sent files without any problems. I just bought a MacBook Air with OS X Lion & Preview won't open the files. She sent the same files to another co-worker who opened without any issues? Help! Anyone have any suggestions after having the same or similar problem?

I don't have an answer as to why Preview doesn't want to cooperate, but if you only need to view the jpeg's and do nothing else to them, you can use two FREE applications that come already pre-installed on your Mac... Those are iPhoto and Safari. Just drag and drop over the application icon.
You can also find several FREE photo viewers in the APP STORE.

I cannot open PDF files when I am using Firefox, how can I fix this?

I cannot open PDF files while I am using Firefox. This is true for opening PDF pages in Firefox and outside of Firefox.

I ran into the same problem, and here is what I have done to fix it.
Go to Tools/Add-ons
You might have to get the latest Adobe Acrobat Reader (Likely 10.x.....)
On any exiting Adobe Acrobat Reader select disable (to disable the plug-in)
If you have already gotten the latest Adobe Acrobat Reader just disable any earlier version.
There is no official way to uninstall a plug-in so this it the workaround.
If you do need to uninstall the plugin you need to type about:config ....about:plugins search for the article to do it.

I cannot open pdf files with Firefox using a Mac 10.5.8 OSX

The new version of Firefox does not support opening pdf files using a Mac 1.5.8 OSX with an Intel processor. Anything I can do?

ios 6 requires itunes 10.6.3 or higher which requires Mac OS 10.6.8 or higher

I am running InDesign CS5.5 and trying to open an In Design File but getting an error message. " Cannot open the file "PDavidLCover.indd". Adobe InDesign may not support the file format, a plug-in that supports the file format may be missing, or the file

I am running InDesign CS5.5 and trying to open an In Design File but getting an error message. " Cannot open the file "PDavidLCover.indd". Adobe InDesign may not support the file format, a plug-in that supports the file format may be missing, or the file me be open in another application."Please help I really need to get this file open.

Since you've shown us the folder contents it's a good bet it isn't in use (no lock file). And it doesn't look like the file is mis-named as there doesn't seem to be anything else there that would be the .indd file (but just in case, open it in TextEdit and paste the first few lines here so we can see what the file header says), so the most likely case is the file is damaged. Is that on a removable device of some sort?
You can try the tool at Repair corrupt InDesign Adobe files on Mac OS X or send me a link to the file by private message and I'll try the recovery tool I have for Windows.

Cannot open project file with write access...

I have seen that this problem has been reported before but have yet to find a solution.
I have my project file in an external hard drive. When I plug the hard drive to another computer and want to save it I get this message:
"Cannot open project file with write access. The file may be locked or you don't have permission to write to this location. Select Save As..."
I don't want to Save As because other projects make reference to this file and also my Encore file will be messed up.
FYI both computers use Windows 7.
Any solutions?

Right click on the folder in Question and select properties. Then select the security tab. Make sure you add everyone to the user list. You do that by selecting edit and then add. Type in everyone in the object section and hit ok. Then select the everyone user and checkmark the Full control. Hit Apply and it will adjust the permissions for the folder and subfolders and files.
Eric
ADK

Cannot open locked files using fingerprint on Tecra A11-17H

Similar Messages

Maybe you are looking for