Cannot open my images

Hi, what do I need to do to open the images I have taken with my canon 760d in elements 12 as I seem to be having a problem opening them at the moment

Hello,
You first need to download the free DNG Converter 9.0:
Mac version here: http://www.adobe.com/support/downloads/detail.jsp?ftpID=5882
Win version here: http://www.adobe.com/support/downloads/detail.jsp?ftpID=5883
You process your CR2 raw files from the Canon EOS 760D into DNG files, which can then be read in Elements 12.

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Please confirm, I cannot open RAW images in CS2 from EOS 50D

Platform: XP Pro SP3
After shooting my first session using the new Canon EOS 50D DSLR I cannot open RAW images in Photoshop CS2. Canon told me there was a free upgrade available to replace my current RAW editor ver. 3.7 BUT it appears from what I've read that I must buy CS4 to open RAW files created in the new Canon 50D. Thank you for your efforts.

> ... from what I've read that I must buy CS4 to open RAW files created in the new Canon 50D.
Considering the $$ you paid for the 50D, updating CS2 to CS4 for the sake of all the improvements in ACR would be well worth the $200.
my CA$0.02 :)

I cannot open my images in elements 12 with my recently purchased canon 760d, what do I need to do to update the softwear

I cannot open my images in elements 12 with my recently purchased canon 760d, what do I need to do to update the softwear

Unfortunately, you're in the wrong forum. This is not the Elements forum.
Here's the link to the forum you want:
https://forums.adobe.com/community/photoshop_elements/content

Have photoshop cs5 installed on desktop..got new Canon rebel T5i camera...cannot open RAW images...updated and installed plug-in...still now working. Need help, please.

I have photoshop cs5 installed on desktop...got new Canon rebel T5i camera...cannot open RAW images...updated and installed plug-in...still not working...help please.

In any event, that camera was first supported by ACR version 7.4 which needs at least CS6 to run. Naturally, all later versions support it too.
Your choice is either to upgrade your Photoshop, or to look for, download, install, launch and run the free, stand-alone Adobe DNG Converter 8.6 on each folder containing your raw Canon files to convert them first to raw DNGs that you can open in CS5.
In no case does an Adobe application belong "on your desktop". The default install location should always be respected and left alone.

Suddenly cannot open an image file

PS 7 on a Vista machine with lots of RAM.
All has been working well for months and suddenly I cannot open any image file or start a new one. Tried re-installing from OEM disc and no improvement. Removed PS7 VIA the Windows utility and re-installed entire application from OEM disc with still no improvement.
When I try to open or start a new image the blue bar at the top of PS is illuminated, then I click on FILE and then on either NEW or OPEN. At that point everything stops. The drop down menus are grayed out and I cannot close the program by normal means. In order to close it I have to go to Task Manager and close the thing.
BTW: Sometimes Task Manager shows that the PS EXE application is using 44K and other times it shows about 7K.
Any suggestions will be happily recieved. Jack

I really hate to be a pain, but this has me stumped.
I tried to go to the preferences as you suggested but the same thing happens there. PS just freezes up and cannot be used at all. Even the red X at the top right of the screeen does nothing. I have to use Task Manager in order to quit the program.
I have removed PS from my machine VIA the Windows utility and reinstalled it several times with no improvement. I say that, but at one point I was able to open an image but when I tried to add another the system did the freeze up thing as above.
At some point I began to get sort of an error message during the PS bootup telling me that the PS interface font could not be loaded and that I should reboot my machine. I did that but there has been no change.
Frankly I cannot afford to buy time from Adobe to fix this so I am relying on you and the other folks on the board to hold my hand through this.
I thank you for your time and expertise.
Ralph

Cannot open Raw images taken with a Nikon 5200 in photoshop cc

i am trying to open raw images taken with a Nikon 5200 in Photoshop cc but it says that camera model is not supported. I looked at the Raw plugin version. It is 7.0.0.0.3. In support it said the minimum version is 7.3. I have downloaded the DNG Converter with camera raw 7.3. But it is still say i have version 7.0.0.0.3. Anyone know what to do?

If the plug-in version is 7.something then you're running Photoshop CS6 since Photoshop CC ships with Camera Raw 8.0 out of the box. Latest version is Camera Raw 8.4.
The Nikon D5200 has been supported since Camera Raw 7.3 so you can either update CS6 to Camera Raw 7.4 (In Photoshop CS6, Help > Updates) or use Photoshop CC which supports the D5200 out of the box.

Cannot open Raw images from 5d Mark II in CS3

I'm back with more issues. I had this same problem opening raw images in CS3 from my 40d (I have Windows 7 64 bit). With your help I was able to fix that issue with a patch, but now I am having the same problem with opening raw images from my new 5d Mark II. Help again please!

You need to familiarise yourself with this:
http://kb2.adobe.com/cps/407/kb407111.html
You will see that, as a minimum, you need ACR 5.2, which needs Photoshop CS4 to work.
If you don't want to upgrade, use the latest DNG converter which will make your images viewable and editable in CS3.
It's here: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4620

Cannot open raw image as smart object from ACR 8.4

Hi
I just noticed that I am not able to open an image as a smart object from ACR 8.4. The tooltip says I can by holding down the shift key but doing so has no effect. I reset all my preferences to make sure but that hasn't fixed the problem.
Thanks
J

I thought it was the Alt (Opt) key that did that. I'll go check
No, you are right. It is Shift, and it is working OK for me with 8.4 Windows 7

Cannot open iphone image in cs3 (png)

I have a few images and they are from an iphone and in the .png format. I tried to open them in my cs3 photoshop but an error comes up (which is ridiculous by the way) - cannot parse the file..
Anyone with a solution?
thanks (I did search by the way)

CS3jim wrote:
I have a few images and they are from an iphone and in the .png format. I tried to open them in my cs3 photoshop but an error comes up… cannot parse the file…
Since you are running CS3, it is not inconceivable that you may be running NAV (Norton Anti Virus) in an older OS. NAV can cause that error and generate precisely that error message if you have NAV activated.
Just a thought.
Wo Tai Lao Le
我太老了

Cannot open disk image created in Snow Leopard

I created an encrypted disk image in Snow Leopard. When I'm running Mavericks, it asks for the password, then the folder doesn't appear anywhere. Disk Utility shows it as mounted, but it is not visible in the Finder or in the sidebar as a mounted volume usually is. First Aid says all is OK.Unmount with Disk Utility, then it doesn't even ask for a password when reopening is attempted. Nothing happens. What's going on?

sdl3 wrote:
OK... I opened iDVD, found my project, and selected 'file', 'save as disk image'. The disk image was created (took almost 3 hours this way!). now, when i open disk utility, i can see the image there. i placed a blank DVD in the computer, selected the image in disk utility and clicked 'burn'. when i placed the burned DVD in my DVD player, it says it cannot read the disk! my understanding is that creating a disk image is the smart way to keep backup copies of my home made DVD's but if I can't burn playable replacement DVD's that obviously negates this option. Is there something I'm doing wrong?
Advice above is 'spot on' : Do 'save as disk image'INSIDE iDVD. The disk image should be playable in anything which PLAYs DVD VIDEO_TS Folders: DVD Player, Mpegstreamclip, VLC.... I'm sure the only reason it took almost 3 hours this way is because iDVD Wasn't finished encoding/finalising the project....
W/O changes, subsequent Burns shd be as fast as any other DVD Burn (Altho, as I think was suggested, Burn at slow speed on slwo media is a very wise move.
CAVEAT: Burning using OTHER tools - from folder etc is not alway going to 'get everything' iDVD Changes, assets/work /temp files may be kept elsewhere.. etc etc.
INSIDE iDVD is the only safe way of 'getting it all.
best,
[PS: Hitchhikers' advice: Don't panic: This is very mature stuff now, you have a zillion options, most of them work very very well.- Good Luck]

Cannot open multiple images in Photoshop

I recently purchased a new laptop (OS: Windows 7 Enterprise, 32 GB RAM) and installed CS5 on it. All of the applications work well except for Photoshop.
At first Photoshop would load correctly but crash when I tried to Save As. I deleted the preference file upon startup and that fixed the problem.
Now every time I open more than one image in photoshop, my screen goes completely black. It doesn't matter whether I try to open them sequentially or all at once. The most I can have open is 2 images. When trying to open a 3rd, or when selecting more than one file to open all at once, the screen goes completely black. Eventually the screen does come back on, with the error that my AMD driver stopped responding and recovered. But now Photoshop is frozen and I have to close Photoshop through the Task Manager. My video card is AMD FirePro M6100 and has been checked for driver updates.
Do we know what could be the source of this problem? And how can I fix it, I often need >2 images open at once.
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All I coul find is this AMD FirePro M5100 / M6100 Graphics Driver Driver Details | Dell US

I cannot open JPG images in Camera RAW from Bridge or via "Open as" facility in Photoshop

I am going crazy with Photoshop CC!!! I have been using Photoshop CC and Bridge CC since Feb 2014 and have a recurring problem, which comes back periodically after having been fixed with the aid of the Adobe Help Chat facility. Today the Chat facility is not on-line, so in desperation I'm hoping someone in the Community can help me.
When I try to open a JPG file in Bridge I get the message "Bridge's parent application is not active. Bridge requires that aqualifying product has been launched at least once to enable this feature".
When I try to open a JPG file in Photoshop using the "Open As" facility, I get the message "Could not complete your request because the file-format module cannot parse the file".
I am running CC on a Dell laptop under Windows 7 64-bit.
Can anyone help me please?
Ian McFarlane

I should add that JPGs edited with ACR usually need to be writable for ACR to be able to store the adjustment-settings inside themselves. RAW files typically use an XMP sidecar to store settings, but JPGs typically don't.
If the files weren't read/write then ACR would have no way to store the adjustments in them and so is smart enough to not make them available for editing.
The other hint is that if you copy the files to your desktop--where the permissions are likely to be more friendly, they work.
To check the permissions, right-click on one of the files in Explorer, select Properties from the context menu and look at the Security tab. Look at the various user-groups, like Users, Authenticated Users, Administrators, etc, and see what access each has to one oft he problem files, and then to one of the files that works ok.
You might also check the Effective Rights of a particular user to a particular file by clicking on the Advanced button in the Security tab. Here is an example where I show only Read + Read & Execute access to an NEF for general users, but when I check my own logged in User (steve) I have Full Control which includes all the other access privileges, and this is either because I'm in the Administrators group or I am the owner, I'm not sure. It is possible that Bridge or Photoshop is running in a user context other than your logged in user, or it's possible that another user accessed the files and changed the permissions to them.

I cannot open an image in Photoshop CS5 (windows 7).

When i go to file open and i try to import a picture all that comes up is the grey checkered background. over in the layers box i can see the image. I have cs5 on 2 computers it works great on vista but i am having problems with windows 7 can some one please help!!! thanks

Try disabling OpenGL drawing in preferences. If that works, it means you need to update your video card driver.
Also make sure you are running the latest version of Photoshop CS5 (12.0.1).

Cannot open check image in bank account

Hello,
I can no longer open my check image on my bank account to view cleared checks. I followed all other options (automatically open, exceptions etc.) I also have lost my yahoo tool bar. I updated my Firefox to 20.0.1 and that solved the problem momentarily but now the problems have returned.
I also contacted my bank and they see no problems.
Thank you for your help,
Tom

Are this PDF files?
Current Firefox versions have enabled a built-in PDF Viewer that doesn't have all features that other PDF readers like the Adobe Reader have or may not function properly otherwise.
You can change the action for Portable Document Format (PDF) from Preview in Firefox to use the Adobe Reader or set to Always Ask in "Firefox > Options/Preferences > Applications".
You can set the pdfjs.disabled pref to true on the <b>about:config</b> page to disable the build-in PDF viewer.
You can check the value of the plugin.disable_full_page_plugin_for_types pref on the about:config page and remove the application/pdf part if present or reset the pref to the default via the right-click context menu.
See also:
*https://support.mozilla.org/kb/view-pdf-files-firefox-without-downloading-them

Cannot open disk image Error-4960

Hi downloaded the Master Collection CS6 trail version. Download assist was busy extracting the files when I had to shut down my iMac. I later switched it on and re-opened download assist to continue. An error keeps popping up "The following disk image couldn't be opened Master Collection CS6" (Error -4960). Download assist also seems to be freezing up, because neither the pause nor the cancel button is responding.What should I do?

Jua_Stragie please complete solution 1 in Troubleshoot Adobe Download Assistant - http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html#main_Solutio n_1 to reset the Adobe Download Assistant experience.
If you continue to face difficulties then please follow the steps listed at http://forums.adobe.com/thread/981369 to initiate a direct download.

Cannot open my images

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