Cannot open package when installing new software
Dumb question but when I try to install an application using an installing file I am getting a message along the lines of "Cannot find the application to open file XXX", where XXX is the package referenced by the install file, in this case Photoshop Elements 3 for the Mac. The disk image in which the installation file is contained is created through a DMG file and looks fine.
Help?
Have you tried with with any other applications your trying to install. I know PSE3 is pretty particular about being installed from the disc.
When I've ever tried to replace it from a backup I've always needed to install it from the disc otherwise it just won't run. Perhaps it has similar issues with installing from a DMG.
Similar Messages
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I keep getting an error message when installing new software that says "System extension cannot be used /system/library/extension/IoFireWireWDHID.kext was installed improperly" I have no idea what this means and all of my software seems to install okay
Hello Valerie Anderson,
I'm Harry from Norton Support team. Please check the information provided in a similar thread here:
https://discussions.apple.com/message/21854775#21854775
Let me know if this helps.
Thanks!
Harry -
Prompting of Administrator Password When Installing New Software.
I recently installed some software onto my Mac but I was not prompted to enter my administrator username and password as is usually the case (or so I thought).
Does anybody have any ideas as to why an administrator password is not always required when installing new software? The reason I ask is that I thought that this was one of the protections offered by the Mac to prevent unknown installations of Malware etc.
Thanks.No password will ever be requested when you simply use drag and drop to install an application in the Applications folder. This is because you are a member of the admin group, and the admin group has authorized access to the Applications folder.
Nothing should install without your knowledge. If you are concerned about viruses and the like, then that's a different matter altogether from the question you asked. See this:
Do You Need Anti-Virus Protection for Your Mac?
According to Rich Mogull's article, Should Mac Users Run Antivirus Software?,
"The reality is that today the Mac platform is relatively safe. There are hundreds of thousands of viruses and other malicious software programs floating around for Windows, but less than 200 are known to target the Mac, and many of those are aimed at versions of the Mac OS prior to Mac OS X (and thus have no effect on a modern Mac).
It's not that Mac OS X is inherently more secure against viruses than current versions of Windows (although it was clearly more secure than Windows prior to XP SP2); the numerous vulnerabilities reported and patched in recent years are just as exploitable as their Windows equivalents. But most security experts agree that malicious software these days is driven by financial incentives, and it's far more profitable to target the most dominant platform."
Mr. Mogull is a computer security expert. I recommend reading the entire article as it is quite informative.
For additional information on viruses, trojans, and spyware visit The XLab FAQs and read the FAQs on viruses and spyware. -
Administrator error message when installing new software
Hi~
I am working with an ibook on OS X.2.8. I gave this computer to my dad when I got a new one and set up an account for each of us, both with administrator priviledges. I just tried to install new software and it keeps telling me that I don't have permission to install software on the default location of macintsoh HD and to check with the administrator... even though I am the administrator. It didn't offer me an opportunity to enter a password or to install the software in an alternate location. I tried installing a different program to see if it was a problem specific to this application and found the same difficulty. I tried both accounts and this happened in both. Then I tried setting up a new account as an administrator and this didn't work either. Then I delelted all accounts except for my dad's account. I've checked the permissions in system prferences mutliple times. Nothing works. Any ideas? I would appreciate any help as this is very frustrating and this computer will soon be useless if we are unable to install updates or new software.
Thanks and have a beautiful day!
CHi xinaroyall, and welcome to the forums!
This is the Tiger/10.4.x forums, but we'll try to help.
I've checked the permissions in system prferences mutliple times.
You nreed to repair them in Disk Utility, then reboot, but I'd make second admin account again for safety.
Let's see where we are after that. -
I just downloaded the updates for my iPad 2 and cannot open aps or install new aps.
I just downloaded the updates for my iPad 2. Now I cannot open my aps. I have tried rebooting and installing a new ap. Still doesn't work. Also cannot choose the "install" under getting a new ap. It's totally frozen. Any ideas?
You tried rebooting this way?
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. -
When installing new software, remember you MUST backup your data.
This is from my own personal FAQ on my own website, but given the number of people who find themselves in a lurch with Snow Leopard, I had to post this again as a reminder for those not privy enough to find it by internet search engines, or look through this board.
It is not a question of if data will be lost, but when. User error, data corruption, hardware failure, bugs in installers all play a part in potential disasters that only a backup can recover from. While you don't have the viruses or worms on the Mac like you do in the Windows world, it should be no excuse to not backup. These incidents can happen at anytime, and frequently without any warning.
User error is the number one cause of lost data. You drag a file to the trash without meaning to, or use a keyboard shortcut used to send a file to the trash, or take a file out of its prescribed location, and the system gets broke. Before moving preinstalled folders or adding files to preinstalled folders, know what files belong where. Ask if you are unsure. And only start moving files once you know your critical files are backed up. In addition, if you lose track of files, and their location, having a backup you know where it exists will help you find those files which you lost. Manage your backups so that information isn't lost by accident.
There are many disk utilities which claim to help keep your hard disk in good shape, and some are better than others, but if you don't have a backup, any of them could actually be worse than the backup software to your data as a simple power failure during use of one of those utilities can make the data get lost forever. Data corruption is probably the number two cause of losing data.
Hardware failure. Eventually all hard disks, tape drives, CDs, DVDs, Zip drives, Zip disks, floppies, tapes, and even drive controllers fail. Hopefully most will not happen during the time between now and when you can afford your next computer, but it could happen. Getting an external source to backup your data to will lessen the risk of any one component making your data get lost forever. Whether it is an external hard drive, CD burner, tape drive, or a zip drive, the more backups of your data you have, the better off you'll be. Some will even say an off site backup is a good idea since a disaster could happen to your home or office that ruins the media on site.
And then there are installers which without warning will remove different versions of programs, and in a few cases have been known to remove all the data on the system by accident.
Always have at least two copies of your data at all times. As the loss of one data source due to any of the above failures means you will need the second backup to recover your data.
And one copy should also be in a remote location in case something happens to the home location whether it is theft, accidental damage, or natural disaster.
In the meantime if you aren't able to make the investment in backup software or hardware at least make yourself a hard copy of all your documents by printing them out. While not as easy to recover from as digital backups, at least you won't be trying to create the data from scratch.
Apple includes Time Machine with Mac OS X 10.5 and 10.6.
Apple includes a variety of methods of burning discs:
http://support.apple.com/kb/index?page=search&src=support_site.results.disambigu ation&q=Burn%20a%20CD%20or%20DVD%20using%20Mac%20OS%20X
Shirt-Pocket sells:
http://www.shirt-pocket.com/SuperDuper/SuperDuperDescription.html
Apple also warns one in the documentation that comes in PDF on the installation DVD, but it does appear that some don't other to read this.
Data recovery techniques exist, but none are 100% reliable, and some can cost thousand of U.S. dollars if you have failing hardware. So don't think for one moment backing up is optional. The day will come when you wish you had one.That you can always put on http://www.apple.com/feedback/
or http://bugreporter.apple.com/
I've asked for it there numerous times. -
I installed new software updates, and now when I try to open up pages it tells me "Pages cannot be opened because of a problem." does anyone know what I can do?
1)Copy this below from --{code} to --{code}
--{code}
set p2l to "" & (path to library folder from user domain)
set the_cache to p2l & "Caches:com.apple.iWork.fonts"
tell application "System Events"
set maybe to exists disk item the_cache
if maybe then delete disk item the_cache
end tell
if maybe then
display dialog "I deleted the file :" & return & the_cache
else
display dialog "The file :" & return & the_cache & return & "was unavailable !"
end if
--{code}
2) Than open Applescript Editor in your applications and paste it
3) Than select "Compile"
4) Than select "Run" -
Since a few days when I try to copy or move files on my macbook, I often get an error message saying "This operation could not be completed because an unexpected error occured (error code -8062)". And then it just quits the copy or move.
I searched a lot on the internet, but only found solutions for cases you cannot empty the trash due to this issue.
I tried those solutions for my trash and that helped after some trying.
However, I still have the problem with copying and moving files.
I even cannot install new software now, as it has to copy itself to the programs-directory, and gives the same error-message.
Who can help me??
Cannot seem to find any info on it on the support-forums or elsewhere.
My user-account is administrator, I use a 13" Macbook Aluminium (Late 2008). Mac OS X 10.6.8 CPU 2Ghz Intel Core Duo, RAM: 4GB 1067 MHz DDR3.
Any help would be greatly appreciated...
OttoTips I received so far (thanks to A-Mac via Twitter http://www.a-mac.nl and Remco Kalf http://www.remcokalf.nl/)
- make sure you have at least 10% of your harddisk in free space (I had only 5%).
- do a PRAM-reset (http://support.apple.com/kb/ht1379)
- perform a hardware test (http://support.apple.com/kb/HT1509)
- make a complete backup (with for example Carbone Clone Copier, see http://www.bombich.com/)
- after complete backup: use diskwarrior (boot from Diskwarrior DVD, first perform diagnostics, then perform "Rebuild" which rebuilds your file directory).
So far I only cleared up some space on my HD, and already the problem occurs less.
Still, I will go through the other tips too.
(will post progress) -
Keep getting error code 2048 when trying to open wmv files, says realplayer cannot open with the installed version of Quicktime, any suggestions?
wmv is a Windows Media format. I don't know why Realplayer is coming into it since that deals primarily with Real format files and maybe a few generic formats.
You need
Free Flip4mac QuickTime player components - http://www.microsoft.com/windows/windowsmedia/player/wmcomponents.mspx
After installation a new Flip4Mac pane will appear in System Preferences. Make sure you set the boxes to ensure that it will play WMV files in Quicktime.
or play the files with VLC
VLC media player - http://www.videolan.org/vlc/ - general media player that plays just about anything.
While you're at it you might install:
Perian codecs for Quicktime - http://www.perian.org - plugins to add functionality to Quicktime for playing additional audio and video formats
Quicktime audio problems, Perian, VLC - http://discussions.apple.com/message.jspa?messageID=9013669 - read note about uninstalling prior DIVX support before installing Perian.
Perian doen't do WMV but it's handy to get many things to play in Quicktime.
Note, if these are protected WMV, nothing on a Mac will play those (unless you also have Windows installed). -
hie there Actually um trying to update new iOS 7 for my iphone 4 but when i press the button to install new software suddenly it appears why " iOs 7 failed verification because you are no longer connected to the internet " even my phone is already connected to net
I tried powering down and re-starting the iPhone (as suggested at http://support.apple.com/kb/TS1275). This seems to have cleared the "...not connected to the Internet" problem, and iOS 6.1 is now in the process of downloading.
Thanks very much for your feedback. -
Flashbuilder stalls when trying to install new software
hey all, for some reason Flashbuilder does not want to install new software. It just sits there forever calculating. Has anyone else seen this before? It used to work fine. Not sure what's changed.
25-May-200712:31 PM
len112 wrote:
I get this message when trying to install new software updater
error 2378 could not access vbscript run time for custom action
how do i solve this please
Hi len112
Have a look at this site:
http://www.nitropdf.com/kb/article.aspx?id=10106
Happy to have helped forum in a small way with a Support Ratio = 37.0 -
Cannot install new software - adobe acrobat 9 pro
Hi
I have just upgraded my system software to Snow Leopard Mac OS X 10.6.3 so that I could install new software - Adobe CS5 Design Premium.
System upgarde went perfectly, installation of all other software in CS5 went perfectly and now all I need to do is install Adobe Acrobat 9 Pro. I drag the folder from the CD into my Applications folder but it does not complete the process of copying it and comes up with the folowing error message:
'The Finder can't complete the operation because some data in Adobe Acrobat Pro can't be read or written (Error code -36)'
Prior to this installation attempt I removed Acrobat 8 as instructions that came with 9 indicated that I needed to do this. The only other info that may be relevant is that this software is an upgrade pack from Adobe CS2, though I did not have CS2 on this particluar computer. It was on a different computer.
regards
LornaTo download Acrobat 9 Professional :
Go to the web page : http://www.adobe.com/cfusion/tdrc/index.cfm?product=acrobat_pro&loc=en
Login with your Adobe ID and Password. Now instead of clicking on the download button copy and paste the following link on the address bar and hit enter :http://trials2.adobe.com/Applications/Acrobat/APRO/9/trials/AcroPro90_ efg.exe
This is the direct download link for Acrobat 9.
Note : This link would only work from the downloads page of Acrobat 10. -
Error 2324 when installing new version
Got the following error when installing new version.
The installer has encountered an unexpected error. This may indicate a problem with this package. The error code is 2324
Also Tried to uninstall after this so I could install from scratch but that failed too. Now, iTunes is in a complete mess where I cannot use, uninstall or install.
No idea what to do now.Greetings stain3565,
If you are having an issue with installing an update for iTunes for Windows, I would suggest that you troubleshoot using the steps in this article -
If you can't install or update iTunes for Windows - Apple Support
Thanks for using Apple Support Communities.
Be well,
Brett L -
I cannot open pdf in my new computer in the internet. Help please
I cannot open pdf in my new computer in the internet. I have Windows 8 and Internet Explorer 11. All it does is open up a blank page with a white x in a black square. How can I fix this?
Hi Pat..When I tried to run Fix It the computer pops up a screen that says this trouble shooter does not apply to this computer .The article refers to Internet Explorer 10 and Im running Internet Explorer 11. I did try to see it it would fix my problem but the registry entry does not exist on my computer (HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\TabProcGrowth) I can get as far as HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer but I dont have the option to choose Main. I only have the option to choose New Window which does not open up when clicked. Internet Explorer also has no value. Is there anything else I should try?
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Storeagent is trying to install new software?
I was using my Mac tonight and suddenly this dialog box I had never gotten before popped up. It said:
storeagent is trying to install new software.
Type your password to allow this.
...with fields to enter the data and a "Cancel" and "Install Software" button. In addition, there was a help (?) button that when clicked on called up Mac Help Center with the section on "If you forget your login password" but no data on what this storeagent is.
The dialog seemed to have been provided by Mac OS, since it floated above all windows.
Normally, when I get an unfamiliar message, I type a phrase from it (in quotes) into Google and this pulls up plenty of cases where people have inquired about the same issue before me, but this time when I entered the phrase used in the dialog and the title of this post, I got nothing. Surely I am not the first one who has encountered this dialog before?
I clicked Cancel, since you hear so much about viruses these days attempting to install malignent software. When I did so, I got a dialog with the icon of the Mac App Store, saying the app update had been cancelled.
Maybe this dialog is legit? Advice appreciated.Okay, I've thought of a couple of things you can try if you don't want storeagent to run when MAS is not open:
1. Go to Applications > Utilities and launch Activity Monitor. Processes are arranged alphabetically. scroll down to storeagent and, if it is running, highlight it. Then go to the top left of the window and click on "quit process". That is a manual way to stop something from running. Test: leave Activity Monitor open and launch MAS - check to see if storeagent launched itself right after that. If so, quit MAS and see if it quits - if not, quit the process manually.
2. What settings do you have set in System Preferences > Software Update? I prefer not to have things done automatically so I have everything unchecked:
You could test by unchecking everything to see if you get any further password prompts for installs after that.
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