Cannot open Pages document in iCloud

Hi all
I recently had to factory reset my iPad2 after a corrupted Apple software update. Fortunately almost everything was recovered via iTunes and iCloud backups. However, I am unable to access a very important Pages document (Pages docs were recovered from iCloud after the reset). It shows in pages but is misted out a little and it won't let me open it. When I look into iCloud I can see that the document is there and has content as the file size is 11mb but I am still unable to open it. It is many, many hours of work and I am desperate to retrieve the file if I can.
Can anyone help?
Thank you
Ross

Thank you for the reply Alfred.
The document wouldn't open immediately after the iCloud recovery in the previous version of Pages and it still won't open in the most up to date version. I have tried accessing iWork via my PC (sorry all, planning a Mac!) but still cannot get into the app.
In the previous version of Pages I couldn't even select the document for deletion or sharing. Is there any way I can try to recover the document again from iCloud? I guess that if I do delete the corrupted file from Pages, I cannot then try to recover it from iCloud?
Thanks again Alfred.

Similar Messages

  • Cannot open Pages documents that I've worked on.  I open a new document, work on it, then save and close it.  When I try to open the document again, I get the following message: The document "[name]" could not be opened. The file isn't in the correct form

    I cannot open Pages documents that I have worked on and saved.  When I try to reopen Pages documents that I've saved, I get the following
    message:
    "The document “[name of document]” could not be opened. The file isn’t in the correct format.
    The file might be corrupted, truncated, or in an unexpected format."
    I have downloaded the latest update to iWork, but that doesn't help.
    I use Mac OSX 10.6.7
    I am using Pages '09 version 4.0.5 (852)
    If anyone can help, I would greatly appreciate it.
    Best regards,
    New York Mac User

    A few general trouble shooting tips that may apply here:
    1. If you used Software Update to do the OS update(s) to reach 10.6.7, go to http://support.apple.com/downloads/ and download and apply the Mac OS v10.6.7 Combo Updater. The Combo Updater contains some fixes that were not included in the incremental updaters used by Software Update.
    1a. Check that you have the current version of Pages (and of the other iWork applications) installed. All three applications' current version numbers end in .0.5
    2. A common cause of malfunctioning applications is a corrupted preferences file (.plist file). Your Pages '09's plist is at yourname > Library > Preferences > com.apple.iWork.pages.plist
    Quit Pages, locate the file and Drag it to the Desktop (or to the Trash).
    Restart Pages and attempt to open one of the files.
    If all is well, Trash the plist file and empty the Trash.
    If there's no change, AND you've made changes to the Preferences that you wish to keep, drag the file back to its previous location, replacing any new one that has been created.
    Regards,
    Barry

  • I cannot open a document in iCloud

    Hi,
    I cannot open a document in iCloud. The document has a different name "index" instead of the name I gave and there is another copy of the same document as "preview micro.jpg". How can I fix it?? I cannot even "revert to ..." doesn't show any previous document (which In fact I should have!). Any idea???
    Thank-you

    What app and from what kind of device did you upload the file to icloud?

  • Problem open "pages" documents from icloud

    Hi,
    I have pages for MAC and IPAD.  Quite often I cannot open or save documents located on icloud drive. The same document can be opened if I transfer it to local disk or if I look to it using "preview" but when I try to point to the orginal idrive location I get the message "document cannot be opened" or "document cannot be saved" This is odd enough as in icloud settings have pages enabled. The all idea is making my documents on MAC and being able to read them using IPAD or MAC at my own convenience.
    Any clue?
    Thanks,

    I found it helpful to convert all my old Pages '08 files to .doc files.  They can be opened by the new version of Pages.
    Since the new version of Pages is no longer back compatible, and so not good for anything you want to keep for a long time, you might consider using an open source word processing application like Libra Office.  That's what I had to do.  After seven years of being a happy Pages user - archiving thousands of files in Pages -Apple has abandoned us.  I no longer think it is wise to use the new Pages and then five years down the road (or sooner) not to be able to open them in a newer version.
    If you would like a quick way to convert your Pages '08 files to .doc, let me know.

  • Cannot open Pages document in Mavericks

    Someone has sent mew a Pages document. When I try and open it I get an error message saying:
    You need newer versions of OS X and Pages to open this document.
    Install the latest version of OS X, then download the latest version of Pages from the Mac App Store.
    Is there a converter anywhere I can use? I'm not going to upgrade my entire OS just to open one document. To be frank I can't believe Apple are even suggesting it. Unfortunately asking the sender to re-save it as another format isn't an acceptable option.
    I'm on 10.9.5, and Pages 5.2.2.

    I suspect that the priority is on cross-platform compatibility and use of iCloud Drive. I understand this is a critical part of the OS/X-iOS business strategy and I don't begrudge the effort, but I think this has undermined the focus on important features.
    No ability to do endnotes? That should be easier to implement than footnotes. Advanced search for invisible characters (line breaks in particular) was a feature of great value and shouldn't be hard to implement within the current find&replace system. A lot of effort is going into Pages 5 as a common tool for three environments, but little seems to be going into rebuilding its feature set. And retaining the presentation of facing pages imported from 4.3 but not being able to change the settings is just frustrating.

  • Cannot open Pages document on iMac created on iPad

    I createdc a document using Pages 09 on my iPad 3 in December 2012 and saved it to iCloud. Since then I've got an Imac and installed Pages 09 on that computer. Now, when I try to open that document, created on my iPad, on the iMac it won't open, nor will it open on the iPad anymore. I get an error message saying '...couldn't open this document...'. Can anyone tell me where I'm going wrong and how to rectify this please? I've got the latest iOS on the iPad and running fully updated Mountain Lion on the iMac. Thanks very much for any help.

    The document is probably corrupt. I wouldn't trust that the uploading to iCloud always is complete. I would always have a copy on the iPad or the Mac. You never know when connection is slow or going down and if you are uploading at that time you are bound to get problems.

  • Cannot open Pages Document

    I cannot open an Pages document that a friend created on his Mac.  Somehow it got corrupted.  He made the document from a template I made for him.  I called Applecare and they couldn't help me.  We were able to open any other Pages documents I tried to open on my Mac; but not that one. Any suggestions?  Does anybody know about any programs that can be used to repair .pages documents?
    Thanks.

    Hi.
    Thanks for responding to me.  I'm using Pages 5.2 (1860) and my friend was using the same version.  He told me that somehow the program changed the file name too.  I even tried changing the suffix in the file name from ".pages" to ".docx" and saw the jpeg images of the file. I could see on these jpegs that the document does exist.  Can you suggest any way I can repair the document?  Thanks again.

  • Cannot open pages documents "index.xml file is missing"

    Working on an iMac Mountain lion and using pages 3.0.3.  Just today, none of my pages documents will open.  I haven't stored anything in the cloud, I haven't changes anything, just working on the pages documents  simple text.
    The last thing I did with it was to print the file, as I have so often before.  I have a MacBook with the same pages app, but running on Yosemite -- bought a new version of pages.
    The MacBook will open .pages files stored on that hard drive, but files taken from the iMac will not open on the MacBook.
    I'm in a tight.  I have a vast number of documents as I've been using pages for years.

    By default, Pages v5.5.2 on Yosemite saves out a Single File format document, which is a compressed renamed zip folder that the Finder allows us to believe is a document. When you attempt to open that document from within Pages '08, or Pages '09, you get the following dialog:
    The Pages v5 generation documents do not use an internal index.xml file. Pages v5.5.2 also allows one to change that single file format document into a package file format document, which is not a compressed, renamed folder. When you open one of these package format documents in the older Pages applications, you now get a different dialog message. The index.xml file is still missing, but…
    If you are using Pages '08 v3.0.3, or Pages '09 v4.3, there are no newer versions of these applications available. This is an Apple attempt to steer users to a Yosemite update, and then downgrade to the latest Pages applications that now require Yosemite. They could have just said, “we made a document format that is incompatible with older Pages applications.”

  • How to open pages documents in icloud on macbook air

    I have pages on my IPhone, IPad and new MacBook Air.  I have confirmed that my Pages documents are all in iCloud.  However, I dont know how to find them from the Pages app on my MacBook Air.  Any help?

    You need to be using Mountain Lion to automatically have documents in iCloud visible on your Mac. You can go to iCloud.com in a web browser & download the files in an earlier OS.

  • Can't open Pages-Document in iCloud

    Hallo, wenn ich mit Pages auf meinem iMac versuche, die in der iCloud abgelegten Dokumente zu öffnen, bekomme ich die Meldung: >>Die Datei "XXX.pages" konnte nicht geöffnet werden. Wenn ich mich über iCloud anmelde, kann ich die Dokumente hingegen öffnen... Der Systemstatus von iCloud zeigt alles in "grün" an

    Tried to go to the source and the document can't be download on iCloud either.
    I made a copy of the problem document and am not able to open that one either.
    Hours of work lost.  This is not good.  Apple Support, please help us.

  • I cannot open Pages documents on my Intel 2.56 iMac (Tiger) that were created on a newer iMac.  It says "Document" couldn't be opened.

    "         "

    Hi Patti,
    "This is not possible....?"
    No. True in many cases—older versions can't open the files of newer versions, usually because of new features or a change in file format (to accommodate new features).
    But the iWork '09 applications (up to v n.0.x ) will run in Tiger. If iWork on the newer machine was installed from a disk, and the disk was purchased with a Family licence, you can install it on up to five computers owned by members of the same family, and living under the same roof. If it was a single user licence, or if it was purchased and installed via the Mac app store, you'll need a new retail box version.
    Regards,
    Barry

  • I cannot open pages, numbers or keynote on iCloud?

    I cannot open pages, numbers or keynote on iCloud?

    Hi..
    Try this support article > iCloud: Troubleshooting Documents in the Cloud
    If nothing there helped, and you are using Safari to access iCloud.com...
    With Safari open, press Comand + Option + E on your keyboard to empty the Safari cache.
    Quit and relaunch Safari, try iCloud.com
    If that didn't help, from your Safari menu bar click Safari > Preferences then select the Privacy tab.
    Click:  Remove All Website Data
    Then quit and relaunch Safari again, try iCloud.com
    If that doesn't help, on your Mac, open System Preferecesn > iCloud
    Deselect the box next to Documents & Data then reselect it. Give iCloud a few minutes to re sync the data then try iCloud.com.

  • I cannot open Pages from the app or from a saved document on the desk top.  I get an error: "The application Pages cannot be opened  -1712"  Any suggestions?

    I cannot open Pages from the app or from a saved document on the desk top.  I get an error: "The application Pages cannot be opened  -1712"  Any suggestions?

    The following previous discussion has a solution that worked for a variety of people with the -1712 error on a variety of applications and may help: The application Safari can't be opened -1712

  • When I try to open a Pages document from iCloud, created on my iPad, I get message stating I need a newer version of Pages.  When I go to app store all I get is "installed" when looking at pages app. my Macbook pro is up to date with all updates.

    When I try to open a Pages document from iCloud, created on my iPad, I get message stating I need a newer version of Pages.  When I go to app store all I get is "installed" when looking at pages app. my Macbook pro is up to date with all updates. Any ideas?

    You have 2 versions of Pages on your Mac.
    Pages 5 is in your Applications folder.
    Pages '09/'08 is in your Applications/iWork folder.
    You are alternately opening the wrong versions.
    Pages '09/'08 can not open Pages 5 files and you will get the warning that you need a newer version.
    Pages 5/5.01 can not open Pages 5.1 files and you will get the warning that you need a newer version.
    Pages 5.1 sometimes can not open its own files and you will get the warning that you need a newer version.
    Pages 5 can open Pages '09 files but may damage/alter them. It can not open Pages '08 files at all.
    Once opened and saved in Pages 5 the Pages '09 files can not be opened in Pages '09.
    Anything that is saved to iCloud is also converted to Pages 5 files.
    All Pages files no matter what version and incompatibility have the same extension .pages.
    Pages 5 files are now only compatible with themselves on a very restricted set of hardware, software and Operating Systems and will not transfer correctly on any other server software than iCloud.
    Apple has not only managed to confuse all its users, but also itself.
    Note: Apple has removed over 100 features from Pages 5 and added many bugs:
    http://www.freeforum101.com/iworktipsntrick/viewforum.php?f=22&sid=3527487677f0c 6fa05b6297cd00f8eb9&mforum=iworktipsntrick
    Archive/trash Pages 5, after exporting all Pages 5 files to Pages '09 or Word .docx, and rate/review it in the App Store, then get back to work.
    Peter

  • Pages 5.2 opens all kinds of other document formats (even old .doc  Versions), but cannot open Pages 08 etc. of its own kind? I have to use NeoOffice to open my documents of many years of work. Is there an option to organize a corporate com

    Pages 5.2 opens all kinds of other document formats (even old .doc  Versions), but cannot open Pages 08 etc. of its own kind?
    I have to use NeoOffice to open my documents of many years of work.
    Is there an option to organize a corporate complain to Apple to be heard?

    We have been doing nothing but for 10 months.
    Here is the response:

Maybe you are looking for