Cannot open PDF link in CRM BSP application

Hi There,
I am using CRM BSP application. While I am on the CRM Webpage and I choose a tab like ‘Processing Sale’. I go to ‘attachments’ and there is a link to open the PDF file. On the Development environment if I click the link, the PDF file opens but in the Production environment if I click the PDF link, the file does not open.
What sort of settings do I need to change in the config i.e. in the transaction SICF to be able to open the PDF file. The difference that I found in the environments was that in TCode SICF, default_host->sap->bc->contentserver. There was no user setup in the Production environment but in Development there was one. But I created a similar user but still the problem not solved. Any suggestion would be appreciated.
Thanks in advance !

Hello,
We are facing the same problem actually and oss ask us to check the following :
635049 CRM Content Management:Word integration in People-C
606745 CRM Content Mgmt.: Document does not open
646177 CRM Content Management: Error/no response in the to
Also check if the logon data is maintained for the service
/default_host/sap/bc/contentserver in the transaction sicf.
Maybe it can help you.
Regards,
Frédéric

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