Cannot open PDFs from a link in another PDF

Hello, I am having a strange issue on some of my users' adobe readers. (2 users on windows 8.1 PCs)
I have created an "app choser" (see below image) which is basically an "easy one page choser" for the different "fillable forms" I have created which has been working perfectly up until this week. Basically there is 12 buttons and when the user presses one of these buttons, the chosen fillable form / app opens which they can then fill in and send on as required.
However the 2 users that are having problems, cannot open the forms at all. They click on the button but nothing at all is happening. Adobe reader is just not registering that there are links at all.
The "app choser" works on all my users PC's except 2, so I know its not a location error or to do with updates etc.. Does anyone have any clues or ideas.
I have already tried going into preferences - trust manager - internet access from PDF - change settings - Allow PDF files to access websites...... but this made no difference at all.
thanks
Sara

doesnt matter i've fixed it. if anyone else is having the same issue then I fixed it by doing the below:
Edit - preferences- Security enhanced -
unclick "enable protected mode at startup" - restart adobe reader
bizarrely i've not had to unclick this on any of my other users PC's (on both windows 7 & 8.1), but was necessary for some reason on the ones having trouble with opening PDF links from the "app chooser PDF".

Similar Messages

I cannot open pdf files from one supplier when using Adobe Reader but I can using another Viewer

I cannot open pdf files from one supplier when using Adobe Reader but I can open it if using Google PDF viewer or another viewer. The Adobe reader gives the error "There was an error opening this document. The file is damaged and could not be repaired" when I try to open the file. The version of Adobe Reader is 10.1.7, however I have tried other versions and they all fail the same way. I have tested on a number of different PC's in different networks and all fail using Adobe Reader but work using alternate viewer. Also the PC's will open a PDF from any other source.

Newer Reader versions are more strict than older versions (and other PDF viewers). If certain minimum requirements are not met, Reader will tell you that the PDF is damaged. This can happen when a document was created with software that does not adhere to PDF standards, or when the file was damaged during a download or email transmission.
You should contact the creator of these PDFs.

Help - "Acrobat is being used by another application and cannot open PDF files until the other application is closed."

Hello,
I searched this site and google for this error terminology and come up dry. I support a user who has been for years using Acrobat 5 (yes, I know...) to read files in a client DB program, as well as other PDF files on their PC. In the last week or so, they have started gatting this error "Acrobat is being used by another application and cannot open PDF files until the other application is closed." any time they attempt to open a PDF file attached to an email (via Outlook).
It is my understanding that they cannot upgrade to a newer version of Acrobat because of limitations of their client software, but had not previously had any issues viewing PDF notes from the DB, and PDF attachments in their email.
I have tried uninstalling and re-installing, as well as tried using Adobe Reader 7 & 9 in conjunction with Acrobat to try to get around this issue, but have not been successful.
Any ideas?
Thanks,
Jesse

I don't have an answer to your technical problem. The product I assume is Acrobat that you are talking about (based on the post title), Adobe is the company name. This is a good place to ask questions on Acrobat if folks can figure out what you are talking about. They will ask for the product version number (like AA9.3.3), operating system, and other applications if appropriate. Also, just what you are doing that generates the message.
As for Adobe, you are not likely to get an answer from them here in the user forum. You will be lucky if you can get an answer if you can contact them and not be on hold for more than an hour (sorry, this is why a lot of folks end up in the forum).
So, to help others try to answer your question, what are the products and versions involved? What OS? What are you doing when the message comes up.

Mac OS X cannot open pdf files from online sites.

Mac OS X cannot open pdf files from online sites.

The problem is definitely between my safari and Adobe.
I can open documents in emails. But not something like this.
Your Folk Project newsletter for the coming month is available for download at:
http://folkproject.org/enl/eNewsletterDownload.shtml
Kathryn Weidener
Storyteller
908 369-7571
[email protected]

I cannot open PDF's from a friends new PC, to my MacBook. All other emailed PDF's are able to be op

I cannot open PDF's from a friends new PC, to my MacBook. All other emailed PDF's are able to be opened. The attachments show up as "win mail.dat" files, that Adobe will nor open. What can I do?

This is due to windows encoding of the files for mailing. You need TNEF's Enough
http://www.joshjacob.com/mac-development/tnef.php

Cannot open pdf's from internet

I installed Adobe reader but found it wasn't necessary. After uninstalling it I cannot open pdf's from the internet. When I try all that opens is a blank screen. How can I fix this?

Open a Finder window then from the menu bar click Go > Go to Folder
Type or copy paste the following:
/Library/Internet Plug-Ins
Click Go.
If you see the: AdobePDFViewer plugin in the Internet Plug-Ins folder, move it to the trash.
Restart your Mac and try opening a PDF file.

Upgraded from X to XI but now cannot open PDF.

Have upgraded per email notification from X to XI but now cannot open PDF. Opens with Adobe screen with blank grey background for about 3 seconds then disappears. Uninstalled both macafee (accidentally installed at same time) and XI, reinstalled as X (without macafee) which was fine prior to XI installation but still same result. Using windows 7 and Norton protection on Toshiba QOSMIO laptrop about 9 months old. Not technically savvy on computers, Any help please?
sir warwick

Things to try...
Using Windows Explorer navigate to C:\Program Files (x86)\Adobe\Reader 11.0\Reader, then double-click on Eula.exe and accept the license agreement
Can you open Adobe Reader by itself? If so, try disabling Protected Mode [Edit | Preferences | Security (Enhanced)].
It could even be a malware issue; see http://helpx.adobe.com/acrobat/kb/reader-core-dll-error.html

I cannot open pdfs from my email

I cannot open pdfs from my email

Do you really expect that someone will be able to help you with the amount of information you provide...?
What is your operating system?
What is your email client?
What is your Reader version?
What exactly means "cannot"?

Cannot open pdf files from the web

I have downloaded Adobe REader 10.0.1 twice and restarted my Mac. Operating syste, Mac OS X 10.6.6. I cannot open files from the web, but there is no problem with opening previously save files. Thanks for any suggestions.

un-installed old version and installed new version of READER and all functions have returned

After activating "Click-to-play" plug-ins, I cannot open pdf files.

In the latest release of Firefox, information about how to prevent plug-ins from loading automatically was in the release notes. I activated this in about:config. (Click-to-play).
After that, I cannot open pdf files! When I click on a link all I get is an empty window. Reloading page don't help.
What I can do, is to click on the button next to the awesome bar and set that plug-ins will always load automatically for this page. Then the pdf file loads.
Another work around is to copy the link and paste it in IE.
Is this a bug with "click-to-play"?

Thanks cor-el. I have read the various bug reports and it is indeed the same. Has been known for a while...
Anyway, I find no mention of the work-around: "Click on the button next to the awesome bar and set that plug-ins will always load automatically for this page."
I don't know if there is a place to give that feedback.

Cannot open pdf with IE/ windows 7.

Dear friends, and those who understand better than I. I have been working on this situation for over a week. I cannot open pdf from the browser. I tried the "patch " as discussed in a different forum, but still only get the link to open in a seperate white blank page. Any ideas? I dont mind going back to an older version other than 10.1.2. I just dont know how to do that either, as I have not had to work this in depth with any software for years.

Thanks for responding to this matter. When I double click the link to open the pdf... a new tab opens with a blank screen. It is white. When I try to refresh, nothing happens. I have also tried to save/download the file, and open it through that way. When asked to save the document "pdf" is not available. Only "all files." However when I try to retrieve it, it says download is not available, as in... it did not download or save.
1. All web browser options are selected. I have already tried to uncheck, one, and all of these boxes. Still the same results.
2. I have tried several URL... All of the documents I have tried to retrieve have been within a secured website, such as salliemae.com (trying to view a 1098 for my student loan), and mycheckfree.com (trying to view bills from ComED and Nicor Gas).
If I open an old pdf on my computer... I can still read that.
Thank you for your time and help. Im so frustrated, and missing deadlines!

Cannot open pdf attachment in my e-mail

Cannot open pdf attachment in my e-mail I can open pdf files on the hard drive
I am using Windows Internet Explorer 9, Microsoft Vista
When I receive an e-mail with a pdf attachment a box pops up
What do you want to do with
get attachment __ aspx ? file =
size: 3.11 kb
from: blu166.mail.live.com
open
the file won't be saved automatically
save
save as
cancel
Your help will be appreciated

Hi Pat
Microsoft upgraded Hotmail e-mail accounts to Outlook.com
The Print Screen key has no function.....when the 2 boxes mentioned above appear on the monitor (which I have detailed) they require action or I cannot proceed to another screen or function.
Maybe my problem should also be sent to Microsoft Customer Service...your thoughts.
I note there has been 106 views hard to believe that no one else has had this problem.
Appreciate your time

Cannot open pdf files in Hotmail.

Cannot open PDF files in Homail.
Problem just started.
Can open in Outlook, Chrome, etc,

nice question... thanks to the forum providers. coming to the problem posted by Mr.Gupta.. I heard that many people are facing problem with Hotmail account. From my experience I can suggest that most of the people who are accessing Hotmail account on Firefox and Google chrome have not faced any difficulty, But the people accessing Hotmail on IE versions are facing bit problems.. so it is better to accesss Hotmail account on Firefox or Google chrome it is not to discourage Micro soft Internet Explorer but the thing is many have reported some problem with Ie to access Hotmail.. next thing is if your problem is still not solved then Here is a suggestion I have for the people facing problems with Hotmail account in the link http://customercaresupportnumber.com/category/websites/hotmail/ . you can get info on customer care numbers (toll free), chat numbers, email ids to contact hotmail customer care services. Hope your problem will be solved from the given in the link I provided here.

I cannot open PDF documents correctly. I get an error on the page that says there is an error on the document. Neither Adobe Acrobat or Reader work.

I cannot open pdf files that are maps correctly . Some of the data layers are missing. I get a warning message that there is an error in the document and I should contact the originator. I have both Adobe Acrobat and the free version of Reader but neither will open them. When I forward them to other clients, they cannot open them either but can open them from the original sender.

Open Tools/Options/Advanced/general/Config. editor, copy mail.server.default.fetch_by_chunks into the search box, double-click the preference to make its value false, OK, restart TB, and see if you still have problems with pdf attachments.
For messages that have already been received in IMAP accounts, you can force a re-download by selecting the Message Source (Ctrl-U), then try to open the attachment.

Cannot open PDF files on Mac

I cannot open PDFs on my Mac but can open the same files on my PC. When I create a PDF from the computer and when I send it to our office printer as a scan-PDF, I cannot open either. Have downloaded Adobe Acrobat, etc., and still waiting for a response from them. Does anyone have any suggestions?

Don't use Acrobat, use Preview. Preview is already pre-installed on your computer. If you cannot locate it, type Command-Shift (opens Spotlight) and type in Preview and hit return.

Cannot open pdf files with Firefox's built-in pdf viewer

This just started (I think) with Firefox 37.01. This is on Win7-X64. I cannot open pdf files with the Firefox built-in pdf viewer. If I click on the file or try to open it from within Firefox, it brings up a "opening filename.pdf" message. If I select the "Open with" radio button as 'Firefox (default),' it just keeps looping on this process; it never opens. In Tools => Options => Applications, Portable Document Format (PDF) is indicated as 'Preview in Firefox.' I've never had any other PDF viewer installed on this computer. I've tried disabling all plug-ins and extensions, but it still doesn't work. I searched for solutions but haven't found any for this specific issue.
Thanks for the help.

Hello,
Have you tried, to start Firefox in safemode you can do so by following these steps
'''If Firefox is open,''' you can restart in Firefox Safe Mode from the Help menu:
* Click the menu button [[Image:New Fx Menu]], click Help [[Image:Help-29]] and select ''Restart with Add-ons Disabled''.
'''If Firefox is not running,''' you can start Firefox in Safe Mode as follows:
* On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* On Mac: Hold the '''option''' key while starting Firefox.
* On Linux: Quit Firefox, go to your Terminal and run ''firefox -safe-mode'' <br>(you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
When the Firefox Safe Mode window appears, select "Start in Safe Mode".
;[[Image:SafeMode-Fx35]]
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause.
''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
When you figure out what's causing your issues, please let us know. It might help others with the same problem.

Cannot open PDFs from a link in another PDF

Similar Messages

Maybe you are looking for